Kwik Fill

For drivers in Syracuse, New York, finding a reliable and convenient gas station is a routine part of managing their daily commutes and travels. Kwik Fill, a familiar name across parts of New York, operates numerous locations, including the one situated at 5919 E Taft Rd. While Kwik Fill aims to provide essential fuel and convenience items, understanding the specific experiences at individual locations can help New Yorkers make informed decisions about where to stop. This article aims to offer a factual overview of the Kwik Fill on E Taft Rd, drawing directly from publicly available customer feedback, and encouraging locals to consider all aspects before their visit.

Kwik Fill, as a brand, is known for selling American-Made United Refining Company gas and operating a network of company-owned and franchised locations. Their general offerings include various fuel types and convenience store items. However, the experience at any given gas station can vary significantly, often influenced by local management and staff. For the Syracuse community, a gas station's role extends beyond mere functionality; it’s also about the overall convenience, value, and quality of service. This article will explore these elements in relation to the Kwik Fill on E Taft Rd, presenting both the intended offerings and direct customer perspectives.

The Kwik Fill gas station is located at 5919 E Taft Rd, Syracuse, NY 13212, USA. East Taft Road is a significant commercial thoroughfare in North Syracuse, part of the greater Syracuse metropolitan area. This road is heavily traveled, connecting residential zones, retail centers, and providing routes to major highways, making the location generally accessible for drivers in the area. Its positioning is designed to cater to both local residents on their daily commutes and those passing through.

The ease of access from surrounding neighborhoods and main roads is typically a strong point for gas stations on such thoroughfares. However, specific customer experiences, as detailed in reviews, can influence the perceived convenience of a location. For New Yorkers, accessibility often means not just physical entry and exit, but also the efficiency of service and the availability of necessary facilities. While the physical location on a busy road is advantageous, the quality of experience once on site is also a key factor for local users.

Kwik Fill stations generally offer a standard range of services expected from a gas station. Based on typical Kwik Fill offerings, this location would likely provide:

• Various Fuel Grades: Customers can expect standard gasoline options, potentially including regular, mid-grade, and premium unleaded fuels. Kwik Fill prides itself on selling American-Made United Refining Company gas. Some Kwik Fill locations also offer ethanol-free gasoline, diesel, and propane.
• Convenience Store: A typical Kwik Fill convenience store sells snacks, beverages, and other common on-the-go items. They are also known for offering "Bradley Street Coffee" and various convenience products.
• Automotive Supplies: Basic car care items might be available for purchase.
• Lottery: Many Kwik Fill locations offer lottery services.
• Pay at the Pump: For quick and easy transactions.

However, customer feedback for this specific location highlights potential shortcomings in service and product availability. One review mentions denial of access to "gas, liquor or nicotine" due to ID issues, and specifically "cold coffee" if available, implying inconsistent quality of certain convenience items.

• American-Made Fuel: Kwik Fill emphasizes that it sells gasoline from the United Refining Company, highlighting its American sourcing. This can be a point of appeal for customers who prefer to support domestic products.
• Widespread Network (General): As part of a larger chain, Kwik Fill benefits from brand recognition across New York, Pennsylvania, and Ohio, which might offer a sense of familiarity to travelers.

Based on customer reviews for this specific location, some notable concerns that could be considered "features" from a negative perspective include:

• Higher Gas Prices: A consistent complaint among reviews is that "Gass is more expensive than surrounding establishments" and "pretty much always 10 cents more a gallon then every other gas station on this road." This suggests that competitive pricing, often a highlight for gas stations, is a notable downside at this specific Kwik Fill.
• Customer Service Issues: Reviews highlight significant issues with staff training and customer interactions, specifically:
  • Reported lack of training for cashiers on "how to accept none scannable Id," leading to denied service.
  • Allegations of intolerance and active discrimination against a blind customer, raising serious ADA compliance concerns.
  • Unpleasant cashier demeanor, including complaints about "body odor" and "body spray" mixed with "cigarette" smell.
• Potential ADA Compliance Concerns: The severe claim of being "not Ada compliant" and cashiers being "taught to be intolerant of blind costumers" is a critical reported feature that directly impacts accessibility for individuals with disabilities. According to ADA guidelines, self-serve gas stations should provide refueling assistance to individuals with disabilities upon request, and refusal based on non-scannable ID for a visually impaired person could indeed raise compliance issues.

Kwik Fill generally offers loyalty programs that can provide savings, which might be available at this location. It is important for customers to be aware of how these programs typically work across the Kwik Fill network, though specific application at this problematic location should be approached with caution given the reported issues:

• Kwik Rewards Club: This program typically allows members to "Save 3 cents Per Gallon Instantly" at the pump. It's often promoted as being easy to use with "No Need to Track Points" and "No Registration Required" (beyond picking up a card).
• Kwik Fill Charge Card: Customers who use their Kwik Fill Charge Card along with a Kwik Rewards Club Card may be able to "increase your savings to 8 cents per gallon at the pump." These savings are instant.

Given the reported higher prices at this particular location, even with loyalty discounts, customers might find the overall price still higher than competitors. It is always advised to check current gas prices through local apps or signage before fueling.

To contact the Kwik Fill gas station at 5919 E Taft Rd in Syracuse, NY, you can use the following details:

Address: 5919 E Taft Rd, Syracuse, NY 13212, USA

Phone: (315) 458-9591

Mobile Phone: +1 315-458-9591

For any specific concerns or to verify services, it would be prudent to call ahead, especially in light of the customer feedback.

For local residents of Syracuse, New York, particularly in the North Syracuse area, the Kwik Fill at 5919 E Taft Rd offers a physically accessible location on a main road for fuel and basic convenience items. As a Kwik Fill, it carries American-Made United Refining Company fuel, and typically participates in loyalty programs like the Kwik Rewards Club, which could offer some savings on gas purchases for frequent users.

However, based on multiple direct customer reviews, the suitability of this particular Kwik Fill for locals is significantly challenged by several critical issues. The consistent complaint about "Gass is more expensive than surrounding establishments," by as much as "10 cents more a gallon," presents a substantial financial disincentive for value-conscious New Yorkers who have other options on the same road. This negates the very purpose of seeking a convenient and economical fuel stop.

Furthermore, severe concerns regarding customer service and potential ADA compliance are highly problematic. Reports of cashiers being "not trained on how to accept none scannable Id," leading to denied service for a blind customer, and allegations of actively discriminating against blind customers, raise serious questions about accessibility and fair treatment. These issues, coupled with negative comments about cashier demeanor, can create a deeply unpleasant and potentially exclusionary experience for patrons. While a gas station on a main road offers physical convenience, the overall customer experience, pricing, and adherence to accessibility standards are paramount for suitability for any local community. Therefore, while this Kwik Fill exists, locals in Syracuse are strongly advised to weigh these significant reported drawbacks against the convenience of its location and explore alternative options in the vicinity that may offer better value and more inclusive service.