Bryn Mawr Car Wash & Detail

My daughter got my car washed today, but it didn’t get very clean. So I called and spoke to a manager, asking if we could swing by again to see how we could resolve things. He insisted we come by, which we did, yet when I spoke to him, he was verbally aggressive, demeaning, and straight mean and nasty. He would not allow me to speak or respond, with commentary including: “The car was disgusting when she brought it in, what did you expect?” And, “I don’t know what she did to this car before she brought it in.” Isn’t the purpose of a car wash to clean a dirty car? And when I asked why nobody told my daughter it needed detailing, he said, “ I did, we did, somebody did- she is lying” Nobody said anything to her at all, that’s why I called in the first place. I suggested we weren’t going to be able to resolve this and tried to get back into my car. He held the door and tried to block me, telling me the car needed to be detailed. I repeated, “ I think we are done here” and let him know I didn’t want to do further business with him based on how I was being treated. Repeatedly he reengaged, continued to aggress towards me, not allowing me to speak and telling me I needed to get the car detailed. Maybe I do, that’s fine, but I don’t need patronize businesses that make me feel uncomfortable or physically uncertain. Won’t be going back.

Jun 12, 2025 · Aviva Moore

Had to have a 2014 Sorento detailed, so I could give it to my son. This place was close, and reasonably priced for a full interior/exterior detail. When they finished, I was pleasantly surprised. The interior was literally spotless. The leather looked new. The exterior was exceptional. If not for the fact it had scratches (already there, NOT their fault) in the clearcoat, it looked like it could have been on a showroom floor again. Remember, this is a 10 year old car that had only been detailed once before, many years ago. It 'looked' 10 years old, inside and out. The staff was pleasant and professional, especially the young woman at the front desk. She had a 'disgruntled' customer who was rather rude to her, but handled it well. Overall, I am very happy with my experience, and highly recommend Bryn Mawr Car Wash & Detail if you want a fair price for a full interior/exterior detail. The negative reviews I see, IMHO, are from people who did not clarify what they wanted or what the cost would be 'before hand', so that's on them and not the staff I interacted with. Fair is fair.

Feb 22, 2025 · mark dickinson

I was a customer for more than 25 years. The last time I had a car wash my passenger side mirror was damaged. I was told that it couldn't have been damaged during the car wash. However it was fine before entering the car wash. I never complain however since the repair will cost me $323 I have good reason to complain. I'll take my business to another car wash.

Apr 30, 2025 · Peter Bloch

Used to be ok. Last time I went they left mats dirtier than when I came in. Is it under new management yet? I miss when they did a decent job.

Jun 16, 2025 · Vickey Richer

My car was way overdue for some TLC! Bryn Mawr Car Wash was well worth the cost of a full detail. The interior was steamed cleaned and the seats look brand new! I wanted to see if they really paid attention to detail, which is why I checked the gas cap compartment. Yup. They cleaned there too! The supervisior even suggested a place to go to have my headlight covers refreshed (they have that cloudy look to the plastic). Overall, it took about 2-hours for a hand wax, full interior, wheels and trunk cleaning. The only drawback is that the seats were very damp. I should have waited another hour and let them dry out more before driving off...had to go home and change my pants :)

Oct 08, 2020 · Mattie B Johnson