Yonkers Honda Service Center

I’ve taken my car here in the past and it was an overall good experience. However, I cannot say the same for my most recent visit. I took my car in for an AC recharge and wanted an inquire about spark plug replacement. I was quoted nearly $1000 for two somewhat basic service items. After I declined I was charged $315 in diagnostic. Which I know is standard when work isn’t completed. What upset me the most, is that the vehicle is supposed to get a multi point inspection. However, when I took my car to another mechanic afterwards due to the car feeling off it was discovered that one my front struts were leaking, downpipe was clearly loose and needed to be retightened, I had an axle seal leak (oil leaking), and my sway bars need replacing. I’m disappointed in the fact that the dealer is supposed to provide the best service especially at the prices being charged. And I essentially paid $315 for absolutely nothing. I wish I could say something better, as I have had better experiences here. I did not get that here, it felt like a cash grab without a service provided.

Apr 30, 2025 · Edwin Alvarado

Went there for a engine oil change, tires rotation and brake fluid flush/bleed. Pretty straightforward process, and transparent prices. Joel, great work from your side and professionalism. I was in and out in about 2 hours.

May 16, 2025 · J Lopez

I am a Yonkers resident and this is the very first time that I use the Yonkers Honda Service Center. To present, my experience here is extremely underwhelming and less than positive. I had a scheduled 2:45pm appointment slot time (important later on). First, the signage for the Service Department is easy to miss. Then, you drive into a garage basement type setting with a large gate. This only concerned me because I own an Odyssey with a large Thule Roof Box mounted on top and was worried about clearance. I barely cleared the garage door. Then, as an industrial garage basement set up type of building , you have all sorts of electrical tubing and metal piping mounted onto the ceilings. There was also multiple large pallets (about 5 in total) of plastic wrapped tires stacked about 6-7 tires high in the same roadway you need to drive through to get to the actual vehicle service check in area. Thankfully there was no other oncoming vehicle as this service roadway area is a narrow 2-way serving both as a single entrance and exit. From there, I saw 2 employees where you’re supposed to stop your vehicle just standing around. They didn’t approach my vehicle and left me there waiting for approximately maybe 3-5 minutes until another older man came with a tablet who didn’t announce himself or address me at all, took pictures of my minivan, asked me for my key fob and just pointed toward double glass doors and stated “go to Desk 3”. No customer service skills whatsoever, but ok, moving on… Next, as directed, I go to Desk 3. Guess what? No one was there. The way the cubical type of desks were set up, you’re not really seen if seated. As such, I opted to stand in the corridor to be seen waiting. There were service desk personnel at Desks 2 & 4. It took almost 5 minutes of standing there before the man at Desk 2 addressed me from his desk (no, he didn’t get up). He stated that he would page the missing man from Desk 2 and for me to take a seat and wait for him. I then waited for another 5 minutes before the missing Desk 3 representative showed up. Although he was professional and courteous, his opening statement to me was “I didn’t realize I had anymore appointments today.” (No apology or explanation was given) I advised him that I had only made the appointment that morning about 4 hours prior. He simply replied, “Oh, well that explains it.” So at minimum, there appears that there was zero effective communication between the young lady who I made the appointment with this morning at about 11:00am OR the serviceman who I gave my minivan to upon arrival check in TO the service check in man at Desk 3. Moving on… After I was done the man at the Desk 3 check in, he directed me to take a staircase to the first floor to the waiting area. Apparently, there is an elevator available in this area to take you from the vehicle check in area in the basement to the waiting area on the first floor, but it was not advised or offered. I didn’t even see it until I left. Now I do not have a problem with walking or taking a staircase in the slightest. However, all that crossed my mind was how does this facility expect anyone elderly or someone physically challenged to simply hike up that staircase? Now the waiting area is completely outdated. Not to mention they have chairs sporadically all over the entire 1st floor in different sections. They use round tables for customers to wait for their cars. Not very space efficient, but it was something. No high top desk sitting areas with outlets for you to set up a tablet or computer to multitask and make the most of your time while waiting. As I cannot speak for the women’s bathroom, but the men’s bathroom was a single room toilet for a multiple zone customer waiting area that could easily accommodate 30-40 people. Completely unrealistic configuration. This was my experience today in the 2.5 hours I was there for a simple oil change. This in itself wasn’t too bad.

Apr 02, 2024 · Stephan Pacheco

Do not waste your money in this location. They are scammers. I fixed my car, and I paid $5,420.25 and less than 2 months later I saw so many signs on my dashboard. I called several times; they didn’t respond. Also texted them; they didn’t respond. Then in person I go there and make an appointment. Leave your car once we are finished, and then we can call you. And I left. Also, Jermaine told me that I should not worry; we are going to fix your car, and you don’t have to pay for anything. Once they fixed my car, she called me to pick up the car. I went there, and she changed her mind, and she said to me, You have to pay $$ 613.37. Then I asked her why; she said to me, We fixed the parts!!!!! Without pay, you can’t take your car. 😔😔. . Think more than twice before you go there and don’t fall into traps like me. ✌️✌️…

Nov 29, 2024 · Ronjoy Kapali

I had a great experience purchasing my 2021 Honda Accord 2.0T from here. Eddie was really friendly and easy to work with. Ike was also super helpful when it came to financing terms. The price for the car was one of the most competitive that I had come across and the car was near flawless. They even went the extra mile and fixed some minor cosmetic damage for me even though used cars are usually sold as is. Hassle free experience and I definitely recommend Yonkers Honda!

Aug 02, 2024 · Ryan