Woody's Auto Body

Located at 10800 Old U.S. 27, DeWitt, MI 48820, USA, Woody's Auto Body operates within the "Auto Repair Stations" category, specifically focusing on auto body and glass repair services. This type of establishment typically caters to vehicles that have sustained damage from accidents, impacts, or require replacement of glass components. While the business aims to restore vehicles to their pre-damage condition, the available customer feedback presents a mixed picture regarding service experience.

The environment at Woody's Auto Body, as a body shop, would generally consist of a garage area equipped for collision repair, painting, and glass installation. This includes tools for frame straightening, dent removal, paint booths, and specialized equipment for auto glass replacement. While there isn't information detailing a customer waiting area, the nature of a body shop means that customers typically drop off their vehicles for repairs and return later for pickup. The customer interaction described in one review suggests a direct engagement with staff, though the quality of that interaction can vary. The overall impression of the environment and its professionalism is directly influenced by the conduct of its representatives, which, in one instance, raised significant concerns.

Woody's Auto Body provides services that are essential for restoring the structural integrity and aesthetic appearance of vehicles after damage. Based on the customer review, their primary services include:

• **Auto Glass Replacement:** Specifically, the replacement of car windows, as detailed in the review where a used window was installed. This service is crucial for safety and vehicle security after a window is broken or damaged.
• **Auto Body Repair (Implied):** While only window replacement is explicitly mentioned, the name "Auto Body" indicates that they likely offer a broader range of collision repair services. These typically include:
• Dent repair and removal
• Frame straightening
• Panel replacement and repair
• Auto painting and color matching
• Bumper repair and replacement
• Minor collision repair

As an "Auto Repair Station" specializing in body work, they would aim to provide services that help vehicles recover from physical damage, making them safe and presentable once more. They may also work with insurance companies for collision claims, though this is not specified in the given information.

Several features can be extrapolated from the provided information, both positive and concerning:

• **Technical Competence (for the specific job):** One customer noted that the window replacement itself "was done well," and they "never had issues with the window." This suggests that, from a purely technical standpoint, the repair performed was satisfactory in its outcome.
• **Use of Used Parts:** The replacement of a car window with a "used one" indicates that Woody's Auto Body utilizes recycled or salvaged parts as an option, which can sometimes be a more cost-effective solution for customers, though in this specific case, it did not result in a lower final price than a new window elsewhere.

However, significant negative features and concerns were raised by one customer, which severely impact the overall impression of the business:

• **Significant Discrepancy in Estimates vs. Final Price:** The customer was charged "25% more than the estimate" for a "small job." This lack of pricing transparency and failure to adhere to an initial estimate is a major concern for customers, as it can lead to unexpected costs and a feeling of being misled. The fact that the final price was comparable to a new window elsewhere, despite a used one being installed, further compounds this issue.
• **Unprofessional Conduct - Inebriation During Business Hours:** A very serious concern highlighted is the observation of an employee (presumably the owner or manager, given the context of discussing pricing) being "drunk and working on someone else's car" during pickup. The inability to communicate clearly due to slurring speech is a critical breach of professional conduct and raises serious questions about safety, liability, and the overall management of the business. This directly impacts customer trust and willingness to return.
• **Poor Communication Regarding Estimates:** The inability to get a clear explanation for the significant price discrepancy, due to the employee's state, further underscores issues with customer communication and transparency.

These negative points create a highly unfavorable impression that overshadows any technical competence.

Regarding promotional information, no specific promotions are detailed in the provided customer feedback. Given the nature of the reviews, any potential promotions would need to be carefully weighed against the serious concerns raised about professional conduct and pricing. For businesses operating in the "Auto Repair Stations" category, trust and transparent communication are paramount. The negative review significantly undermines these foundational elements. Potential customers are advised to exercise caution and thoroughly verify all aspects of service and pricing. To inquire about services or obtain an estimate, one could contact Woody's Auto Body at **(517) 669-1145** or **+1 517-669-1145**. However, based on the objective information available, it is crucial for customers to proceed with a high degree of scrutiny, explicitly confirm all pricing, and clearly understand what is included in any estimate before authorizing work. The contrasting "Good job." review provides very little detail to counterbalance the significant concerns raised by the other customer.

In conclusion, Woody's Auto Body at 10800 Old U.S. 27, DeWitt, MI, offers auto body and glass repair services. While one brief review indicates a satisfactory technical outcome for a job, a detailed customer account highlights severe issues with pricing transparency (charging 25% more than the estimate) and, critically, concerns regarding professional conduct, including an employee appearing inebriated while working and interacting with customers. These issues raise serious questions about the reliability and trustworthiness of the service, making it difficult for the dissatisfied customer to recommend or return to the shop. For potential clients, it is imperative to seek clear, written estimates and verify all aspects of the repair process and pricing thoroughly, especially given the significant red flags raised by the detailed review.