Wonderland Tire - Lebanon, TN

Wonderland Tire - Lebanon, TN, situated at 917 Carthage Hwy, Lebanon, TN 37087, USA, is a prominent "Auto Repair Station" that primarily focuses on comprehensive tire sales and services, with a significant specialization in commercial, agricultural, and off-the-road (OTR) vehicles. With contact numbers (615) 784-6818 and +1 615-784-6818, this facility serves as a critical resource for individuals and businesses requiring expert tire solutions in the Lebanon area and beyond.

The physical environment of Wonderland Tire in Lebanon is designed to accommodate a wide range of vehicles, from standard cars and RVs to large commercial trucks, farm equipment, and OTR machinery. This implies spacious service bays, heavy-duty equipment for handling large tires, and a layout that allows for efficient workflow for commercial operations. While specific details about the customer waiting area or interior aesthetics are not provided, the nature of a tire and service center catering to commercial needs often suggests a functional rather than luxurious setting. The professionalism and efficiency of the service are paramount.

Customer reviews offer a mixed but informative picture of the customer experience at Wonderland Tire. One reviewer, while brief, stated, "Very nice people, and great service," suggesting a positive and satisfactory interaction. This indicates that the staff can be friendly and competent in their duties, leading to a good service experience for some customers.

However, another review expresses significant dissatisfaction, particularly with an interaction involving "Mr. Rick," who is identified as the owner. This customer's negative experience revolves around a perceived "30-40 percent markup" on tires and an unwillingness to service tires not purchased directly from the establishment, regardless of them being the "exact same product they sale." The reviewer explicitly states, "Not a bit of customer service and that’s from the OWNER himself," and vows to "let everyone in the trucking industry and in Wilson County know how they treat you!!!" This strongly critical feedback highlights a potential issue with pricing transparency and a rigid policy regarding customer-supplied tires, which can be a significant concern for commercial operators who often source tires through various channels. It also underscores a perceived lack of customer-centric approach from a key figure within the business. This stark contrast in reviews suggests that while some customers experience "great service," others might encounter policies or attitudes that lead to considerable frustration, especially regarding pricing and service flexibility.

Wonderland Tire - Lebanon, TN, offers an extensive array of tire services and related solutions, particularly geared towards heavy-duty and specialized vehicles. Their key services include:

• Drive-in Service: They accommodate a wide range of vehicles for immediate tire needs, including RVs/Motorhomes, Trucks, Farm equipment, and OTR (Off-The-Road) machinery.

• Tire Repair: Providing essential repair services for damaged tires across all vehicle types they serve, from RVs to OTR equipment.

• New Tire Sales: A wide selection of new tires is available for RVs/Motorhomes, Trucks, Farm vehicles, and OTR applications. They also carry reputable brands like Firestone tires, offering a variety of types including performance, all-weather, and all-terrain options.

• Retread Sales: A critical service for commercial fleets seeking cost-effective and environmentally friendly tire solutions. Wonderland Tire - Lebanon offers various retread options, including Acutread Mold Cure Retread, Marangoni Ring-Tread Precure Retreads, and Cool Treads Pre-Q Precure Retreads. The Lebanon location recently installed state-of-the-art AcuTread equipment, becoming a production site for AcuTread mold cure retreads, which significantly improves turnaround times for customers in Tennessee and surrounding areas. AcuTread is described as an "exclusive product" manufactured by Wonderland Tire, known for its quality, matched tire diameters, splice-free full-depth siping, and excellent mileage and reliability.

• Tire Vulcanizing Services: Advanced repair techniques for more complex tire damage, ensuring maximum tire lifespan and safety.

• Tire Balancing: Utilizing technologies like Hunter Road Force for RV/Motorhome and Truck tires, along with EQUAL Balancing Compound, to ensure smooth rides and extend tire life.

• 24-hour Emergency Road Service: A crucial offering for commercial truck and farm operators, providing round-the-clock assistance for tire emergencies on the road, minimizing downtime.

• Customized Fleet Tire Programs: Tailored solutions for businesses managing multiple vehicles, focusing on efficiency, cost savings, and proactive maintenance.

• Rim Refinishing: Services to restore and maintain the integrity and appearance of rims.

• Fleet Tire Pick-up & Delivery: Convenience for fleet managers, streamlining the process of tire maintenance and replacement.

• Scrap Tire Disposal: Environmentally responsible disposal of old tires.

• Tire & Wheel Accessories Sales and Service: Offering a range of related products and installation services.

• Rim & Wheel Sales and Service: Providing new rims and wheels, along with repair and maintenance.

One of the most notable features of Wonderland Tire - Lebanon, TN, is its recent enhancement as an AcuTread production plant. This signifies a substantial investment in advanced retreading technology, making it a key hub for high-quality retread tires in the region. The ability to manufacture their own retreads, like the AcuTread product, suggests a commitment to quality control and efficiency in their supply chain. The manager of the Lebanon, TN, location is Greg Jackson, who can be contacted at gjackson@wonderlandtire.com.

The company also accepts various payment methods, including American Express, Check, Cash, Discover, Mastercard, and Visa, offering flexibility for customers. Their operating hours are Monday through Friday from 7:00 AM to 4:30 PM, and they are closed on Saturdays and Sundays, with the exception of their 24-hour emergency roadside service.

While specific, current promotional offers are not provided in the given information, tire service centers often run various promotions. Given their comprehensive services, especially for commercial and agricultural tires, potential promotions might include:

• Discounts on new tire purchases for specific brands or types.

• Incentives for fleet customers, such as volume discounts on tires or service contracts.

• Special pricing on retread services to encourage cost savings for commercial operations.

• Bundled service packages (e.g., tire purchase with free balancing or rotation).

Customers interested in current promotions are advised to contact Wonderland Tire - Lebanon, TN, directly via phone at (615) 784-6818 or through their provided email, gjackson@wonderlandtire.com, to inquire about any ongoing deals or special offers that may apply to their specific tire and service needs.