Wiggs Auto, LLC

For vehicle owners in Fayetteville, NC, seeking an "Auto Repair Station," Wiggs Auto, LLC, located at 445 Williams St A, Fayetteville, NC 28301, USA, offers automotive services. Like many local repair shops, Wiggs Auto aims to provide solutions for various vehicle maintenance and repair needs.

You can reach Wiggs Auto, LLC directly at (910) 613-8636 or via mobile at +1 910-613-8636. Their location on Williams Street positions them as an accessible option for Fayetteville residents.

The customer experience at Wiggs Auto, LLC, as reflected in available reviews, presents a dichotomy. One customer reports a highly positive interaction, stating that it's "hard nowadays to find good honest people that will do an honest job." This individual found the business to have "great communication, fair pricing and just an overall great experience," leading them to declare, "Wiggs auto has earned my business for life." This review suggests that for some patrons, Wiggs Auto delivers on the promise of trustworthy and satisfactory service.

However, another customer's detailed account of a front-end alignment service portrays a significantly different experience. This customer, knowledgeable about vehicle mechanics, highlighted several points of concern:

• An initial quote for an alignment that could increase by $50 for camber/caster adjustments, which was acceptable.

• A promised one-hour service that extended to three hours.

• The main point of contention: the shop only adjusted the toe on a newly rebuilt front end (where over $1000 in parts had been installed) and then quoted an additional $691 to adjust the camber on one side. The customer, understanding that camber adjustment primarily involves loosening two bolts on their specific setup, felt this quote was an attempt to overcharge for a simple procedure or sell unnecessary repairs.

• The observation that the shop employee seemed to tell "every single person that went to the window all the things that were wrong with their vehicle," leading to a feeling of "instilling fear into people so they will bring their vehicles back."

• The customer's strong advice to "get a second opinion" if one doesn't know much about vehicle maintenance, implying a potential for misrepresentation or overselling of services.

This stark contrast in experiences suggests that while some customers may find Wiggs Auto to be honest and fair, others, particularly those with a deeper understanding of automotive repairs, may encounter issues related to transparency, pricing practices, and diagnostic integrity. This indicates that the customer service experience can be highly inconsistent, leading to both loyalty and significant dissatisfaction.

Operating within the "Auto Repair Stations" category, Wiggs Auto, LLC, provides general automotive services. Based on the provided reviews, their known services include:

• Front-End Alignment: This service is explicitly mentioned, though the customer's experience highlights potential issues with its execution and pricing structure. A proper front-end alignment involves adjusting the toe, camber, and caster angles to ensure correct wheel positioning, optimal tire wear, and vehicle handling.

• General Vehicle Servicing Needs: One review indicates a customer's intention to return for "all my servicing needs," suggesting that Wiggs Auto handles routine maintenance. This would typically include services such as:

  • Oil changes

  • Fluid checks and top-offs

  • Tire rotations and balancing

  • Brake inspections and repairs

  • General diagnostics for various vehicle issues

Without further details from their official website or more comprehensive customer feedback, the full scope of their services beyond basic maintenance and alignments is not definitively known. However, as an "Auto Repair Station," they are expected to address common automotive problems that local drivers encounter.

Key features of Wiggs Auto, LLC, as described by customers, include:

• Communication (Variable): One customer praised "great communication," while the detailed negative review indicates a breakdown in communication regarding the scope of work for an alignment and potentially misleading explanations about required repairs.

• Pricing (Variable): "Fair pricing" is mentioned positively by one, but the quoted $691 for a simple camber adjustment on a truck with new parts raised significant concerns about price reasonableness for another.

• Efficiency (Variable): The "in and out" promise for the alignment was unmet, taking three times longer than estimated, which impacts efficiency for customers.

The most crucial aspect for potential customers of Wiggs Auto, LLC, is the inconsistency in service quality and transparency. While some customers find them to be honest and fair, others have experienced practices that suggest upselling or inflating repair costs. The specific concern about charging for a full alignment but only adjusting the toe, then attempting to charge a high price for a seemingly simple camber adjustment, is a significant red flag for customers who understand vehicle mechanics.

The practice of "instilling fear into people" by broadly listing problems with every vehicle is a manipulative sales tactic, which, if true, severely undermines trust and integrity. This highlights the importance of getting a second opinion for any recommended extensive repairs, especially if the initial diagnosis or pricing seems questionable.

No specific, ongoing promotional offers or deals for Wiggs Auto, LLC, are detailed in the provided information. Businesses typically rely on their reputation and customer service to attract and retain clients. In this case, the promotional messaging is a mixed bag, with one strong endorsement countered by a highly critical account.

For potential customers in Fayetteville, the "promotional" takeaways are:

• There is a possibility of a "great experience" with "honest people" and "fair pricing," as noted by one loyal customer.

• However, there's also a clear warning to be highly vigilant, understand the specifics of the work being done, and potentially seek a second opinion for recommended repairs, particularly regarding alignment and complex part replacements, as per the detailed negative review.

The best course of action for anyone considering Wiggs Auto, LLC, would be to contact them directly to discuss their specific needs, get clear, itemized quotes for services, and inquire about their diagnostic process. It is advisable to be well-informed about your vehicle's issues before visiting any repair shop, especially when dealing with potentially inconsistent service experiences.