Wickstrom Chevrolet Parts & Service

Wickstrom Chevrolet Parts & Service, located at 555 Irving Park Rd, Roselle, IL 60172, USA, operates as a dedicated auto repair station and parts provider, specifically catering to Chevrolet vehicles. As an authorized dealership service center, it offers a full spectrum of maintenance, repair, and genuine parts sales, aiming to provide specialized care for Chevrolet owners in Roselle and the surrounding communities. You can reach their service department at (877) 554-9220 or +1 877-554-9220.

As a Chevrolet dealership service center, Wickstrom Chevrolet Parts & Service is designed to offer a professional and customer-friendly environment. The facility typically includes multiple service bays equipped with specialized tools and diagnostic equipment specifically calibrated for Chevrolet vehicles. The waiting area, as noted in a customer review, is likely comfortable, potentially featuring amenities like tables for children's activities and impeccably clean washrooms, all contributing to a positive customer experience. The entire dealership is generally well-maintained and organized, reflecting the brand standards of Chevrolet. The emphasis is on providing a clean, efficient, and welcoming space where customers can feel confident in the care their vehicles receive. Dealership service departments often have dedicated areas for parts sales, allowing customers to easily access genuine OEM (Original Equipment Manufacturer) parts.

Wickstrom Chevrolet Parts & Service provides a full range of services tailored specifically for Chevrolet vehicles, ensuring they meet factory standards and maintain optimal performance. Their offerings include, but are not limited to:

• Routine Maintenance: This covers essential services like oil changes, tire rotations, fluid checks and replacements, and multi-point vehicle inspections. These services are crucial for extending the life of the vehicle and preventing more significant issues.
• Warranty Repairs: As an authorized dealership, they are equipped to handle all warranty-related repairs and recalls, ensuring that covered issues are addressed according to manufacturer specifications. This includes specific jobs like the airbag replacement mentioned in a customer review.
• Advanced Diagnostics: Utilizing state-of-the-art diagnostic equipment unique to Chevrolet, they can accurately pinpoint complex engine, transmission, electrical, and other system issues.
• Brake Services: Comprehensive inspection, repair, and replacement of brake system components, including pads, rotors, calipers, and fluid.
• Tire Services: Sales of new tires, tire rotations, balancing, and alignment services. They often stock a wide range of tires recommended for Chevrolet models.
• Battery Services: Testing, replacement, and recycling of automotive batteries.
• Engine Repair: From minor tune-ups to major engine overhauls, performed by technicians specialized in Chevrolet engines.
• Transmission Services: Fluid changes, diagnostics, and repairs for both automatic and manual transmissions.
• Genuine GM Parts Sales: Access to a full inventory of authentic ACDelco and GM Original Equipment parts, ensuring precise fit and optimal performance for Chevrolet vehicles.
• Accessories Installation: Installation of genuine Chevrolet accessories to customize vehicles.

The primary feature of Wickstrom Chevrolet Parts & Service is its specialization in Chevrolet vehicles. This means their technicians are factory-trained and certified by General Motors, possessing in-depth knowledge of Chevrolet models, their specific technologies, and common issues. They utilize genuine GM parts, which are designed and tested to meet Chevrolet's stringent quality standards, ensuring compatibility and longevity. This specialized expertise is a significant advantage over independent repair shops that may work on various makes and models.

Customer service is another emphasized feature. As highlighted in a positive review, service advisors like Robert are praised for being "great," providing "fast checkin," and keeping customers "advised of the status of my repair." The efficiency of service is also noted, with a customer reporting being "on the way home by 9:15 am" after a 7:00 am check-in for a warranty repair. The overall operation of the dealership is described as "well run," pointing to efficient processes and organized management. The convenience of easy appointment booking and a comfortable waiting environment further enhances the customer experience.

While specific promotional campaigns are not provided, as a dealership service center, Wickstrom Chevrolet likely offers various promotions and service specials throughout the year. These commonly include:

• Service Specials: Discounts on routine maintenance such as oil changes, tire rotations, brake inspections, and alignment checks.
• Parts Specials: Promotions on genuine GM parts and accessories.
• Tire Rebates: Seasonal rebates on tire purchases from major brands.
• Service Contracts/Maintenance Plans: Options for pre-paid maintenance plans that can offer long-term savings.

These promotions are typically advertised on their official dealership website, through email newsletters, and in-store.

Customer experiences at Wickstrom Chevrolet Parts & Service present a mixed but generally positive picture. One customer lauded their visit for a warranty airbag replacement, emphasizing the ease of appointment, excellent service advisor communication, and a pleasant waiting environment, resulting in a quick turnaround. This positive feedback underscores the dealership's strengths in handling specific, often critical, repairs with efficiency and professionalism.

However, another review expressed dissatisfaction with the cost and time for a routine oil change, stating "$82.00" and "Hour and a half for an oil change, and $82.00. Yikes. Jiffy Lube is looking pretty good." This feedback indicates that while the dealership offers specialized, high-quality service, it might come at a higher price point and potentially longer wait times for basic services compared to quick-lube establishments. This contrast highlights that while the dealership excels in specialized and warranty work, its pricing for routine maintenance might be a consideration for some customers. Despite this, the overall impression based on available reviews suggests a commitment to customer satisfaction and a well-run operation for Chevrolet service.