Friendly Ford Service

Welcome to Friendly Ford Service, located at 333 Irving Park Rd, Roselle, IL 60172, USA. As the service center for a Ford dealership in Roselle, Illinois, Friendly Ford Service is positioned to provide specialized maintenance and repair services for Ford vehicles. You can reach their service department at (630) 924-8686 or their mobile number +1 630-924-8686 to inquire about services or schedule an appointment.

As a dealership service center, the environment at Friendly Ford Service typically includes a customer reception area where you can discuss your vehicle's needs with service advisors. You might expect a waiting area with some amenities for customers while their vehicles are being serviced. One positive review mentions "a variety of snacks here and coffee options," suggesting an effort to provide a comfortable waiting experience. The service area itself would be equipped with specialized tools and diagnostic equipment tailored for Ford vehicles, and staffed by technicians trained on Ford models.

Friendly Ford Service offers a range of automotive services primarily focused on Ford vehicles. These generally include routine maintenance such as oil changes, tire rotations, fluid checks, and adherence to Ford's recommended service schedules. As an authorized Ford service center, they are also equipped to handle warranty repairs for eligible Ford vehicles, using genuine Ford parts. Their technicians have access to Ford-specific diagnostic tools and technical resources, which can be advantageous for accurately diagnosing and repairing issues unique to the brand.

The services provided would likely extend to various repair needs, including brake service, battery replacement, exhaust system repairs, engine diagnostics and repair, transmission service, and more. As a dealership service center, they are expected to be proficient in addressing a wide array of mechanical and electrical issues that may arise in Ford vehicles.

However, the provided customer reviews present a stark contrast in experiences. One customer highly recommends Friendly Ford Service, praising their "great and loving customer service" and the available amenities in the waiting area. This positive feedback suggests that some customers have had satisfactory experiences with their service.

On the other hand, another customer expresses significant dissatisfaction, using strong negative language such as "Lies! False information! DO NOT TRUST." This review details serious allegations, including being sold a paint warranty that the issuing company had no record of, and an unauthorized hard inquiry on their credit despite paying with a personal check. The reviewer also mentions "awful" communication and an unresolved issue with the general manager not returning calls for an extended period. This negative feedback raises serious concerns about the integrity and customer service practices at this location, at least in this particular customer's experience.

Based on these reviews, features of Friendly Ford Service include being a Ford dealership service center with Ford-trained technicians and access to genuine Ford parts. They also appear to offer some amenities for waiting customers. However, the conflicting reviews highlight potential issues with transparency, warranty handling, financial practices (unauthorized credit inquiries), and communication. The starkly negative review, in particular, suggests a potential risk for customers regarding honesty and the handling of service agreements.

Currently, there is no specific promotional information provided in the text. Ford dealerships and their service centers often have promotions on maintenance services, parts, or seasonal specials. To learn about any current promotions or special offers at Friendly Ford Service, local users are advised to contact them directly at (630) 924-8686 or visit their official Ford website or the dealership's website if available.

In conclusion, Friendly Ford Service in Roselle, IL, is a Ford dealership service center offering maintenance and repair services for Ford vehicles, with access to genuine Ford parts and specialized diagnostic tools. While one review praises their friendly service and amenities, another review raises serious allegations of false information, issues with warranty, unauthorized credit inquiries, and poor communication. These contrasting experiences suggest that while some customers may have positive interactions, others have faced significant problems. Potential customers should be aware of these conflicting reports and may want to proceed with caution, asking detailed questions about services, warranties, and financial transactions, and potentially seeking second opinions for significant repairs or financial commitments.