Ward's Automotive & Tire Center

Outstanding Service and Care from Wards Automotive and Patrick We can't say enough great things about the exceptional care and service we received from Patrick and the entire team at Wards Automotive. We recently had a tricky issue with one of our cars—an unusual battery drain that was tough to pin down. Patrick and the crew took on the challenge head-on, running thorough diagnostics, checking the draw, and going through multiple troubleshooting steps. They didn’t just fix the issue—they went above and beyond by keeping the car a few extra days to monitor it and make sure it started strong every morning. That kind of dedication gave us real peace of mind. Then, shortly after, our other car—a Sonata—alerted us to low tire pressure. We discovered a huge screw lodged in the tire. We called Patrick, and without hesitation, he told us to bring it right over. Despite a busy schedule and a packed shop, they took us in right away, repaired the puncture quickly, and treated us with the same kindness and professionalism we’ve come to deeply appreciate. Thank you, Patrick and the whole Wards Automotive team, for always providing service that goes above and beyond. You take exceptional care of us, and it doesn’t go unnoticed. Keep up the great work—you're truly appreciated! – Linda and David

May 07, 2025 · Linda and David

Ward motors damaged my car and put my family at risk. I have been going to Ward because they are close by and have high ratings, but after 2024 I will not be going back and I do not recommend anyone else give them their business. I took my car in to have 4 new tires put on back around September, which Ward did. However shortly after this I began to notice a rumbling/helicopter-like sound coming from under my car. I brought it back to them, they put it up on the lift and determined I needed a new front right tire rod. We replaced this for $500, immediately after I left the shop I noticed the noise even louder than before. I called them right back and explained that the issue was still there, the guy said he couldn't hear anything when he took it for a test, so I brought it back the next day and he said he could hear it now. They put it back on the lift, and told me it was my rear control arm causing the wobbling. This was after $800 on tires and $500 on the tire rod, Bob said they'd work with me to fix the control arm. When they got back to me with a quote it was almost double what they originally estimated. Bob Ward assured me that the wobbling was not a safety issue, and not an immediate repair. I had concerns because Christmas was around the corner and we would be traveling. They said it would be OK, it was safe to drive, and we could fix it after the holidays. On Christmas Eve as I'm driving my family to my mother's for dinner, my rear passenger tire came off -while we were driving-. It sheared clean off and rolled down the road, thankfully we were not on the highway and I was able to quickly pull over or it would have been a disaster. The tire rolled all the way down the street, thankfully no pedestrians were out at the time and oncoming traffic was able to avoid it. I had my girlfriend and child in the car at the time. I immediately called Ward and left an understandably angry voice mail. We called AAA who towed the car to a family members house who is also a mechanic. Both the AAA tech and my mechanic said they've never seen anything like this, and the only way for it to have happened was for the lugnuts to have been insanely overtorked when my tire was put on. When Ward called me back the day after Christmas to talk about what happened it seemed like the whole thing was an inconvenience for them. Bob didn't take any responsibility, tried to play it off even though they are the only ones to touch this car. When I started mentioning how he put my family and child in danger he rose his voice and said "Will you shut the **** up?!" ....Now I don't know if Bob is just losing it with old age or something, but when your business almost injures a family and the customer calls upset, you don't curse them out. Common sense. My mechanic fixed the whole issue for 150 bucks while Ward was happy continually having me come back in for work that not only did not solve my problem, but caused it. Update: they take no responsibility for any of this despite being my only mechanic for years, but did offer a whopping $150 in "good faith" 👍

Jan 09, 2025 · Nick G

Updated Review for Wards 1/23/2025 We can't say enough good things about Sebastian and the team at Wards Automotive and Tire Center! They always take exceptional care of us and our four cars, which we trust wholeheartedly with them. Sebastian is awesome with his customer service, always friendly, attentive, and professional. The team consistently goes above and beyond, delivering exceptional work every time. They are truly the best of the best. It's a pleasure to know that our vehicles are in such capable hands. Thank you, Sebastian and the entire Wards team, for your outstanding service! (previous review) There is no doubt as to why they have a 5.0 star review. I dropped my car off last night, and they got right to it today, thank goodness nothing was found, no charge, just absolutely GREAT A1, 10 start service! Sebastian was awesome. This is a great place to take your car, hardworking and honest individuals. I don't wish car troubles on anyone but, if you encounter something, don't hesitate to bring it to Ward's. Ask for Sebastian, again he was awesome! Thanks for the great service! David D.

Jan 23, 2025 · David

Just a wonder place. So nice to deal with. Have had lots done to our 87 Mercedes. Very happy.

Apr 08, 2025 · Karen Forrest

Best place I know to get your car repaired. Small family owned.

Apr 16, 2025 · Sharon Challender