Walmart Auto Care Centers

Walmart Auto Care Centers ico

(174 reviews)

Auto Repair StationsNorth CarolinaCumberland CountyFayettevilleSouth ViewGillespie Street

Cumberland County . North Carolina

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  • Reviews
  • +1 910-364-0313
  • www.walmart.com
  • 2820 Gillespie St, Fayetteville, NC 28306, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 7:00 AM - 7:00 PM

Walmart Auto Care Centers Introduce

Welcome to Walmart Auto Care Centers, your local destination for a range of automotive services and products in Fayetteville, North Carolina. Situated conveniently at 2820 Gillespie St, our Auto Repair Stations platform is designed to cater to the diverse needs of vehicle owners in the area. Whether you require routine maintenance, tire services, or have concerns about your vehicle's performance, our team is here to assist you. You can reach us at (910) 364-0313 or our mobile number +1 910-364-0313.

At Walmart Auto Care Centers, we strive to provide a comprehensive suite of services to keep your vehicle running smoothly and safely. As part of the broader Auto Repair Stations category, we offer a variety of essential maintenance and repair options. While specific details about the physical environment of this particular store are not extensively available online, it is generally expected that Walmart Auto Care Centers provide a functional and organized space for servicing vehicles. Customers can typically expect a service desk area for consultations and check-ins, along with designated garage bays equipped for various automotive tasks.

Our services primarily focus on essential vehicle maintenance. Tire services are a significant aspect of our offerings. This includes tire rotations, balancing, repairs for punctures, and the sale and installation of new tires. For customers who purchase tires from us and opt for the Advanced Road Hazard warranty, we aim to provide support in case of tire damage. As highlighted in a customer review, the experience with warranty service can vary. While one customer, Lexus Graham, reported a positive experience with Cassie and Dean, who efficiently handled a tire repair under warranty, another customer experienced a significant delay and lack of communication regarding a tire issue covered by the same warranty. This indicates that while the intention is to provide comprehensive tire care, service efficiency might be an area for potential improvement.

Beyond tire services, Walmart Auto Care Centers typically offer other routine maintenance services such as oil changes, battery checks and replacements, and potentially other basic automotive fluid checks and top-ups. These services are designed to help maintain the longevity and performance of your vehicle. The availability of more complex mechanical repairs might vary, and it is advisable to contact the store directly to inquire about specific repair needs.

A key feature often associated with Walmart Auto Care Centers is the convenience and accessibility they offer. Located within a major retail chain, customers can often combine their vehicle maintenance needs with their regular shopping trips. This can save time and effort, making it a convenient option for routine services. Furthermore, Walmart's established presence often implies competitive pricing on common services and products like tires and oil.

Based on the available customer feedback, the quality of service can be a mixed experience. The positive review from Lexus Graham emphasizes the exceptional support received from Cassie and Dean, highlighting their helpfulness, clear communication about warranty coverage, and the overall positive and efficient environment created by the entire team and management. This suggests that there are dedicated and customer-focused individuals within the team who strive to provide excellent service.

However, the negative review points out significant issues with service speed and communication from the mechanics. The long wait time for a warranty-covered tire check, the lack of information about the problem, and the feeling that warranty work is deprioritized are serious concerns. This feedback underscores the importance for Walmart Auto Care Centers to ensure consistent service quality, improve communication with customers about wait times and the nature of repairs, and address potential bottlenecks in their service processes, especially for warranty-related work.

Promotional information for this specific Fayetteville location is not available in the provided data. However, Walmart Auto Care Centers often run promotions on tires, oil changes, and other services throughout the year. Local customers are encouraged to contact the store directly or check the official Walmart website for any current offers or discounts that might be available.

In summary, Walmart Auto Care Centers at 2820 Gillespie St in Fayetteville, NC, offers a range of automotive services, primarily focusing on tire care and routine maintenance like oil changes. The convenience of its location within a Walmart store can be a significant advantage for local users. While some customers have reported positive experiences with knowledgeable and helpful staff, others have highlighted concerns regarding service speed and communication, particularly with warranty work. Potential customers are advised to contact the store directly for specific service inquiries and to inquire about any ongoing promotions. As part of the Auto Repair Stations category, Walmart Auto Care Centers aims to be a convenient option for essential vehicle maintenance in the Fayetteville area, but it is essential for them to address the inconsistencies in service quality reported by some customers to ensure a consistently positive experience for everyone.

Walmart Auto Care Centers Photos

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Walmart Auto Care Centers Location

Walmart Auto Care Centers Customer Reviews

I recently had a fantastic experience with Walmart's service team, and I wanted to leave a 5-star review for their outstanding support. Before I arrived, I spoke with Cassie over the phone. She was incredibly helpful, patiently explaining my options and how my road hazard warranty could cover the repair. Her guidance gave me confidence and made me feel fully prepared. When I arrived, Dean greeted me warmly and made sure I was taken care of from the start. He coordinated with the service team, who quickly inspected my tire and handled the repair. Dean kept me updated throughout the process and ensured that I fully understood how the warranty would apply to my situation. His professionalism and attentiveness made the experience smooth and stress-free. The entire service team, along with the management, deserves credit for creating such a positive and efficient environment. Every team member I interacted with was friendly, knowledgeable, and genuinely focused on helping me. Thanks to Cassie, Dean, and the whole Walmart service team, I left feeling valued and supported. I’ll definitely return and highly recommend this team to anyone needing tire service or warranty assistance. Thank you all for the exceptional service!—lexus graham

Oct 29, 2024 · Lexus Graham

The cashier at the Auto Care Center is great. Nothing negative to say there. The service from the mechanics, not so great. Came in to see why my brand new set of tires I bought and had on my vehicle for 2 weeks, started losing pressure. Assumed it was the fluctuating temperatures changing at most 30 degrees or more from day to day, but one tire was losing pressure daily for a week. I didn't spit any holes or objects lodged in the tire. Took it back up to the Auto Care Center since I purchased the Advanced Road Hazard warranty to help in case of any flats needing repairs or replacement. I dropped off my keys and patiently waited....for 3 and a half hours! 2 hours, my car sat parked where I left it and the remaining other time it sat in the garage. Eventually had to ask for my keys and receipt and I asked what was the issue with the tire only to get a response from another mechanic who mentioned he didn't know, just a tire repair and went about his job. So, I have no clue what the issue was that was causing low tire pressure and I'm now aware that warranty fixes on tires are pushed far back on the work agenda since it's not a service that they're being paid to do. I assumed that since I paid extra for the Advanced warranty and that I had a pressure issue that it would be something that could have been taken care of no later than 30 minutes and be on my way to do what I needed to that day. Instead it ended being a 3 and a half hour wait and having to reschedule my plans I had set that day since I wasn't given any estimated time to complete the check, nor was I told what the issue was. I already had to leave one garage for poor service and now ended up in another garage with even more poor service. Hopefully I can find some decent help at some point. Whether or not they were having a bad day that morning, at least have some courtesy to help customers understand any delays and the issues that are going on in the garage or with their vehicle so they can make arrangements and not have to cancel business they had planned getting done that day.

Dec 14, 2023 · John Linde

Got a full set of tires and an oil change. Jennifer the service manager handled a situation about the tire hazard warranty. Update: Came in to get a battery. Employees were friendly especially Martin who greeted me and helped explain where to park. Charlotte helped me get the right battery. Was ready in less than 10 minutes. Then a few days later I had a low tire after shopping and went to the center for air and Mike discovered a screw and a nail in one of my tires. The tire was repaired and covered with my road hazard warranty. Carrie and Dean were very helpful while waiting. Oil changes and tires are cheaper at Walmart than any other place in town. I like the warranty they have on batteries and tires.

Nov 30, 2023 · Sandra Young

Quite efficient crew in a pretty clean workshop. Like get-in get-out in 13 minutes, on a somewhat cloudy yet bright Sunday afternoon. Barely handed ‘em car keys for the oil change, and the auto care center buzzed in the text message alert to come pick it up. Had to rush up my portable air-pump buy. Too easy 🍳

Aug 23, 2022 · Alex Osifo

Ms. Charlotte was not only gorgeous and gracious but she was very sweet and helpful.. She reminded me about my lifetime warranty on my tires and she got the manager to refund me the money back that I paid for the prior day's tire rotation and I got the balancing work done for all four tires at no extra cost. Awesome Angels at this place. EVERYONE was so kind. Thanks for a great experience.

May 13, 2022 · Carol C Mitchell