Voorhees Auto Body

Voorhees Auto Body is a well-established automotive repair shop located at 210 Cherry Ave, Voorhees Township, NJ 08043, USA. This facility serves the local community as a comprehensive "Auto Repair Station," providing a wide range of services for vehicles that have sustained damage from accidents or require general mechanical attention. For inquiries and appointments, customers can reach them at (856) 354-8840 or via mobile at +1 856-354-8840. The shop has been serving the Voorhees community since 1997, signifying a long-standing presence and experience in the local automotive repair industry. Voorhees Auto Body also holds State License No. 00788A, ensuring it operates under regulated standards.

While direct descriptions of the waiting area or specific interior design are not provided in the customer reviews, one can infer that Voorhees Auto Body operates as a functional and practical auto repair facility. The primary focus of such establishments is typically on the efficiency and quality of the repair work itself. As a long-standing business, it is likely to have a well-equipped workshop capable of handling various types of auto body and mechanical repairs. Its location on Cherry Avenue suggests it is accessible within Voorhees Township, making it convenient for residents and those in surrounding areas to bring their vehicles for service. The shop operates Monday through Friday from 8:00 AM to 5:00 PM, indicating standard business hours for an auto repair service.

Voorhees Auto Body presents itself as a dual-purpose facility, offering both auto body and auto mechanical repair services. This comprehensive approach means customers can potentially get both collision-related and general vehicle maintenance needs addressed at a single location. Their services include:

• Body Shop Services:
  • Serving all Insurance Companies: This indicates their ability to work with various insurance providers, simplifying the claims process for customers.
  • Free Estimates: A common and valued service that allows customers to understand the potential costs upfront without commitment.
  • Frame and Uni Body Repairs: Essential for correcting structural damage to a vehicle after a collision, ensuring safety and alignment.
  • Color Matching and Custom Paint Work: Crucial for seamless repairs that blend new paint with existing finishes, and also offering custom options for those seeking unique aesthetics.
  • Fleet Services: Catering to businesses with multiple vehicles, indicating the capacity to handle larger volumes of work.
  • Rental Car and 24-hour Towing Service: These are significant conveniences for customers, offering support immediately after an accident and during the repair period.
• Mechanical Shop Services:
  • Full Service Mechanical Repairs: Encompasses a wide range of general automotive issues.
  • Brakes: Routine and repair services for braking systems, a critical safety component.
  • Maintenance: Standard vehicle upkeep to ensure longevity and performance.
  • Tune-Ups: Services to optimize engine performance and fuel efficiency.

The establishment guarantees that vehicle repairs will be completed according to generally accepted industry standards. They offer a Vehicle Repair Guarantee, which assures quick and professional repairs, including the commitment to repair any defects in workmanship or replace any defective parts installed by the facility (excluding parts covered by the original manufacturer’s warranty).

One of the standout features of Voorhees Auto Body, as highlighted by customer feedback, appears to be their commitment to customer service and a personalized approach. While an initial phone interaction was criticized for a lack of "common sense" and mumbling, another customer praised Ken for being "awesome," "super friendly," "outgoing," and "very informative." This suggests that while initial contact may vary, there are individuals within the team who excel at building rapport and providing clear, empathetic communication. The emphasis on being "very real" and not just telling customers "what you wanted to hear" points to an honest and transparent approach, which is highly valued in the auto repair industry. This transparency, coupled with efforts to save customers money, particularly in challenging situations like an uninsured driver accident, sets them apart.

The capability to handle both body and mechanical repairs under one roof is a significant feature, providing a holistic solution for vehicle owners. Their experience, dating back to 1997, suggests a deep understanding of various vehicle makes and models, and a robust operational structure to manage diverse repair needs. The provision of free estimates, rental car assistance, and 24-hour towing services further enhances the customer experience by addressing common pain points associated with vehicle damage.

The provided customer reviews offer direct insights into the service quality at Voorhees Auto Body. One review points to a potential area for improvement in customer service during initial phone interactions, noting a lack of clarity and a somewhat unhelpful demeanor. This feedback underscores the importance of the "first impression" and consistent training for all staff members. However, the same reviewer did acknowledge that the shop seems to perform "good repairs," which led to a higher star rating despite the initial communication issue.

A second, very positive review contrasts this, highlighting an exceptional experience with a staff member named Ken. This customer experienced a side-swipe accident with an uninsured driver and commended Ken for his empathy and proactive efforts to "save me money." The vehicle was returned in "perfect condition" after just five days. This review strongly suggests a commitment to quality repair work and a customer-centric approach, especially in difficult circumstances.

While no explicit promotional offers or discounts were provided, the aforementioned services like "Free Estimates" and "24 hr. Towing Service" can be considered implicit promotions, as they add value and convenience to the customer experience. The general positive sentiment regarding the quality of the repairs and the helpfulness of specific staff members like Ken serve as strong word-of-mouth promotion for the business, often more effective than traditional advertising. The guarantee on workmanship and parts also functions as a powerful assurance for potential customers, indicating confidence in their repair quality. It is recommended for interested customers to contact Voorhees Auto Body directly for the most current information regarding their services or any ongoing specials they may offer.