Volkswagen of Downtown LA Service Center

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  • +1 213-725-5306
  • www.vwofdtla.com
  • 1900 S Figueroa St suite 100, Los Angeles, CA 90007, USA

Operating Hours

Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed

Volkswagen of Downtown LA Service Center Introduce

For Volkswagen owners in the vibrant heart of Los Angeles, the Volkswagen of Downtown LA Service Center stands as a dedicated and comprehensive Auto Repair Station, committed to maintaining the performance, safety, and longevity of your vehicle. Located at 1900 South Figueroa Street, this service center is more than just a repair shop; it's a hub for specialized Volkswagen care, offering a wide array of services and a customer-centric approach that aims to make vehicle maintenance as seamless as possible.

Environment and Facilities

The Volkswagen of Downtown LA Service Center is designed with the customer's comfort and convenience in mind. Upon arrival, you'll find a clean and professional environment that reflects the brand's commitment to quality. The waiting area is equipped with amenities to ensure a productive and comfortable experience while your vehicle is being serviced. This includes business workstations and complimentary Wi-Fi, allowing you to stay connected and productive. For those who prefer not to wait at the facility, a shuttle service is available to help you continue your day unabated. The center also boasts state-of-the-art facilities and proper tooling, essential for accurate and efficient servicing of Volkswagen vehicles. This modern infrastructure supports their certified technicians in performing a wide range of repair and maintenance tasks effectively. The facility’s layout and amenities are aimed at creating a welcoming and efficient atmosphere for all visitors.

Comprehensive Services Offered

As a specialized Auto Repair Station for Volkswagen, the Downtown LA Service Center offers an extensive suite of services, ensuring that every aspect of your Volkswagen's health is covered. Their technicians are factory-trained, possessing in-depth knowledge of Volkswagen vehicles and their specific needs. They exclusively use genuine OEM (Original Equipment Manufacturer) Volkswagen auto parts, guaranteeing that replacements are of the highest quality and precisely match your vehicle's original specifications, which is crucial for maintaining performance and warranty coverage. The services provided include, but are not limited to:

  • Oil Change Service: This essential service involves draining old oil and replacing it with new oil matching your vehicle's specifications, along with a new OEM oil filter.
  • Tire Service: From patches, rotations, and balancing to full tire replacements, they have the inventory and certified technicians to keep your tires in excellent condition, ensuring optimal safety and handling.
  • Brake Service: Regular brake fluid changes and inspections are crucial. They offer services like brake pad replacement and fluid changes to keep your braking system reliable.
  • Battery Service: Comprehensive battery testing is performed to determine its condition. They also offer battery replacement and cleaning of corroded terminals.
  • Wheel Alignment Service: Technicians inspect and adjust the camber, toe, and caster angles of your wheels, promoting even tire wear and safe driving.
  • Transmission Service: Both automatic and manual transmissions require fluid changes after certain mileage. They also provide transmission inspections and replacements if needed.
  • Multi-Point Inspection: A thorough check of various vehicle components to identify potential issues before they become major problems.
  • Additional Services: This includes windshield wiper blade replacement, coolant fluid exchange, air conditioning service, air duct cleaning, exhaust system checks, and water pump replacement.
  • Collision Center Services: For more extensive damage, their collision center can assist with body panel replacement, auto glass repair and replacement, frame straightening, mechanical repair and replacement, paint refinishing, and detailing and polishing.
Unique Features and Convenience

Beyond the comprehensive service offerings, Volkswagen of Downtown LA Service Center distinguishes itself with several convenient features designed to enhance the customer experience:

  • Certified Volkswagen Services: All services are performed by factory-trained technicians who are experts in Volkswagen vehicles, ensuring high-quality workmanship and adherence to manufacturer standards.
  • Genuine OEM Volkswagen Auto Parts: The exclusive use of OEM parts guarantees compatibility, quality, and longevity, helping your Volkswagen maintain its original performance and value.
  • Volkswagen Service Xpress: For routine services that require minimal time, customers can utilize Service Xpress without needing to schedule an appointment. This allows for quick and efficient maintenance on the go.
  • Volkswagen Mobile Service Unit: In a commitment to unparalleled convenience, a mobile service unit can come to your location for a range of services, including light bulb replacement, car key programming, wiper blade replacement, air filter replacement, fluid top-offs, and battery replacement (for certain models). This service is particularly beneficial for those with busy schedules or minor issues that can be addressed on-site.
  • Online Appointment Scheduling: To make scheduling as simple and convenient as possible, customers can book appointments online. This flexibility extends to Saturday appointments, accommodating those who cannot visit during weekdays.
  • Transparent Service Process: The service center aims for transparency, walking customers through the service plan before any work is performed to ensure no surprises.
  • Vehicle Pick-up and Drop-off Service: For added convenience, complimentary vehicle pick-up and drop-off service is offered within a 10-mile radius of the dealership, further minimizing disruption to your day.
Promotional Information and Offers

Volkswagen of Downtown LA Service Center frequently offers promotions and specials to provide value to its customers. While specific offers can vary and are typically time-sensitive, examples of typical promotions include:

  • Oil and Filter Change Specials: Often includes synthetic motor oil and a complimentary multi-point inspection.
  • Tire Specials: Competitive pricing on major brand-name tires designed for Volkswagen models, sometimes with a price match guarantee.
  • Brake Service Specials: Discounts on visual brake system inspections and installation of genuine VW brake pads and rotors.
  • Battery Test and Installation Offers: Special pricing on genuine VW batteries, often accompanied by a limited warranty.
  • Spend & Save Service Specials: This program allows customers to save more as they spend more on comprehensive service appointments, covering routine maintenance, inspections, and repairs.
  • AAA Member Discounts: As an AAA Approved Auto Repair Facility, AAA members can often receive a 10% discount on labor and parts for repairs, with a maximum discount of $75. A valid AAA membership card must be presented at the time of service, and this cannot be combined with other offers.

It is always advisable for local users to check the official website of Volkswagen of Downtown LA Service Center or contact them directly for the most current and detailed information on service specials and promotions, as these are regularly updated. These promotions aim to make essential maintenance and repairs more accessible and affordable, encouraging regular vehicle care to ensure long-term performance and reliability.

In summary, Volkswagen of Downtown LA Service Center stands as a reputable and well-equipped Auto Repair Station offering a holistic approach to Volkswagen vehicle care. With a focus on certified expertise, genuine parts, customer convenience through features like express and mobile service, and a comfortable environment, it aims to be the go-to destination for Volkswagen owners in the Los Angeles area. Their dedication to quality service and customer satisfaction is evident in their comprehensive offerings and commitment to transparency.

Volkswagen of Downtown LA Service Center Photos

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Volkswagen of Downtown LA Service Center Location

Volkswagen of Downtown LA Service Center Customer Reviews

Very professional and thorough. We took our car when it would no longer turn on without a jump start. It took four days to replace our battery and do a few other updates. The team apologized for the delay and gave us a rental on the third day. Martin was our mechanic and he was very professional. I would recommend this service center!

Jan 28, 2025 · Jasmine M

Had to stop taking my car there once they changed their service management rep to a boneheaded type. The guy became increasingly weird to deal with especially after I caught them lying about checking my breaks on a multi-point inspection. I recommend others.

May 15, 2025 · Alex Arellano

Customer service is slow & customer parking is at a stark minimum but since it's downtown, you have many nearby places to eat & pass the time (Jacks & Joe is a 9 minute walk away). Kola is awesome, Kosta is also very nice & everyone greeted us with a smile.

Mar 13, 2025 · Octave Barreau

First off I was given an incorrect timetable of when my car should have been ready. My car ended up staying here two weeks and no progress at all. I was never given any call or communication for countless days. I called the service center various times. I left Danny who is the service manager various voicemails with no calls returned. Terrible communication overall. Also Danny, don’t be putting your phone number here as you don’t answer calls or voicemails.

Jan 12, 2025 · Andrew Joseph

Anyone who ever dealt with - pun not intended - any dealership for repairs knows how complicated and unpleasant things might get. Wasn't the case with VW of DTLA tho - had my 2015 TDI for a warranty repair, and even though there was a delay due to a part delivery issues, Kosta made sure to provide me with a solution and was great at communicating any news or concerns. Repairs were done well, too, and I'm back on the road!

Dec 19, 2024 · Mark Evich