Valvoline Instant Oil Change

Auto Repair StationsOhioFranklin CountyUpper ArlingtonRiverside Drive
Franklin County . Ohio
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- +1 614-326-2990
- store.vioc.com
- 3600 Riverside Dr, Upper Arlington, OH 43221, USA
Operating Hours
Valvoline Instant Oil Change Introduce
Valvoline Instant Oil Change (VIOC) is a well-established and highly recognized "Auto Repair Station" that has redefined the concept of quick and convenient automotive preventive maintenance. While its name emphasizes oil changes, VIOC functions as a comprehensive service provider for various routine car care needs, aiming to be the trusted partner for drivers seeking efficiency, transparency, and quality service without the need for appointments. They are known for their signature "stay-in-your-car" service model, which significantly streamlines the customer experience.
The **environment** at Valvoline Instant Oil Change is specifically designed for speed and convenience. Unlike traditional repair shops, most VIOC locations feature a distinctive drive-through bay setup. Customers typically remain in their vehicles while trained technicians perform services, often observable through a window or direct interaction. The bays are clean, well-lit, and organized, reflecting the systematic approach to their operations. There isn't a traditional waiting room with sofas, but rather a focus on a quick, in-and-out experience. This unique environment emphasizes transparency, as customers can often watch the service being performed. The process is streamlined to be efficient, and the staff are trained to be courteous and communicative, explaining each step of the service and any recommended maintenance items. This model minimizes disruption to a customer's day, which is a major draw for busy individuals.
The **services** offered by Valvoline Instant Oil Change extend beyond just a basic oil change, encompassing a range of critical preventive maintenance tasks. Their primary service, the full-service oil change, typically includes:
- **Oil and Filter Replacement:** Using up to 5 quarts of quality Valvoline™ oil (conventional, synthetic blend, full synthetic, or high mileage options) and a new, top-quality oil filter.
- **Chassis Lubrication:** Lubricating chassis components according to the vehicle manufacturer's specifications where applicable.
- **18-Point Maintenance Check:** A complimentary visual inspection of various components, which often includes:
- Air filter
- Automatic transmission fluid
- Battery test (at participating locations)
- Brake fluid
- Cabin air filter (if requested)
- Differential fluids (if requested)
- Headlights and taillights
- Power steering fluid
- Radiator fluid (coolant)
- Resetting the oil change light
- Tire pressure check and adjustment
- Transfer case fluid (if requested)
- Under chassis visual inspection
- Under hood visual inspection
- Windshield washer fluid and wiper blades
- **Tire Rotation:** To promote even tire wear and extend tire life.
- **Battery Testing and Replacement:** To ensure reliable starting and prevent unexpected breakdowns.
- **Air Filter and Cabin Air Filter Replacement:** For improved engine performance and cabin air quality.
- **Radiator (Cooling System) Service:** Including fluid replacement to protect the engine from overheating or freezing.
- **Transmission Fluid Exchange:** To keep gears shifting smoothly.
- **Fuel System Cleaning:** To improve acceleration and address rough idling.
- **Headlight and Taillight Replacement:** For improved visibility.
- **Wiper Blade Replacement:** To ensure clear visibility in adverse weather.
- **Differential Fluid Replacement:** To protect gears from wear.
Several key **features** distinguish Valvoline Instant Oil Change and contribute to its widespread popularity. Firstly, the **speed and efficiency** of their service are paramount. A full-service oil change is typically completed in about 15 minutes, allowing customers to get back on the road quickly. Secondly, the **"stay-in-your-car" model** provides unparalleled convenience, eliminating the need for customers to leave their vehicle during service, which is especially appreciated by those with children or pets. Thirdly, the **no-appointment-needed policy** offers flexibility, enabling drivers to get service whenever it's most convenient for them. Fourthly, their **highly trained technicians** undergo extensive training, including an ASE-accredited program with 270 hours of professional training, ensuring consistent and knowledgeable service. Fifthly, the **free 18-point maintenance check** included with every oil change provides a valuable, quick assessment of other critical vehicle components, helping drivers stay informed about their car's overall health. Lastly, the **transparency of the service** where customers can observe the work being done, along with the detailed explanations provided by technicians, builds trust and confidence in their operations.
In terms of **promotional information**, Valvoline Instant Oil Change frequently offers various deals and discounts to attract and retain customers. Local users can often find savings through multiple channels:
- **Online Coupons:** Valvoline Instant Oil Change regularly provides coupons directly on their website, often for discounts on full-service oil changes (e.g., $15 off synthetic/synthetic blend, 10 off conventional), or percentage discounts on entire purchases. These can be printed or saved to a mobile wallet.
- **Text/Email Offers:** Customers can often sign up for text or email alerts to receive exclusive discounts and promotional codes.
- **Seasonal Specials:** Promotions often coincide with seasonal needs, such as discounts on AC services in summer or radiator flushes before winter.
- **Bundled Service Discounts:** Sometimes, special pricing is offered when multiple services are combined, although their core focus is on speed, so deep bundling might be less common than at full-service repair shops.
- **Military, Veteran, and Public Service Discounts:** Many locations offer a percentage discount (e.g., 20%) to military personnel, veterans, and public service members as a token of appreciation, though this can vary by location.
- **Rewards Programs:** They may have loyalty programs or cash-back rebates (like the "VPERK" program) that reward repeat visits with savings on future services.
- **Partnerships with Deal Sites:** Promotions may also be found on coupon websites like Groupon, offering various discounts on their services.
Valvoline Instant Oil Change Photos
Valvoline Instant Oil Change Location
Valvoline Instant Oil Change Customer Reviews
I got my oil change yesterday around 2pm, and was greeted by a very kind employee; however, when checking out the manager, EK was the name on his uniform, he did not tell me the total and just took my card and did not go through the regular inspection that valvoline usually does. He was also was on the phone and when an employee went to try to help me he waved his finger in his face in manner telling him to be quiet. Also, as soon as I left my tire pressure light came on. So, the only reason I’m leaving 3 stars instead of 1 is because of the employees that actually did their jobs.
May 14, 2025 · Erin Schnabel
I went here to get an oil change. The regular place I go to got a lot more expensive and and I would also have to wait. I was able to get in right away. The guy who helped me was really nice, but talked ridiculously fast. Multiples time I had to ask him to repeat himself. At one point he checked my cabin filter which was really dirty. He said it was $15.99 and he'd throw in a 15% discount. Because he talked so fast I wasn't 100% sure of the price. I ask him to repeat himself and again I heard $15.99. I told him to gho ahead. After I got the bill it turned out to be $59.99. I explain to him what happened. He said he sometimes talk fast and is hard to understand and he'd take care in the future. I should have had him remove it but I needed the filter I falsely assumed they were honest and that was a typical price for a cabin filter. I said I'd pay for it. A decent place would have at least given me a larger discount. When I got home I searched for air filters and found the same one for under $20 and could find other brands (probably better quality) for close to $10. You might think it's because of installation costs. It took him less than 60 seconds to take it out less than 60 second to install the new one. This is just plain and simple price gouging. I know it's my fault for trusting them and not having them take it out. I thought I found a new place for oil changes and other maintenance. Now I'll never go back to any Valvoline Instant Oil Change. It hit me later why he talks so fast. You are not a customer that they care about. They want your money and then you can go to hell. They need you out as quick as possible to get to next victim in line. I submitted a complaint on the main website and they gave me a discount for a future oil change that was less then the one I used this time. Like I'd want to go back anyway. Another slap in the face by a company who doesn't care about it's customers.
Apr 15, 2025 · Craig Tennenbaum
Worst experience. Drained my oil then realized they didn’t have oil or oil filter for my car. Waited an hour for someone to run to autozone. Then went home and had puddles of oil all over my driveway. Returned to Valvoline and I had 3 1/2 quarts leaked out. Again had to send someone to auto parts store. The gasket on the original oil filter broke in half. Hopefully the second times a charm. I’ll be going to the dealership from now on!
Jan 18, 2025 · Brad Barney
Busy Sunday on a cold day & they have amazing attitudes and working really hard to deliver. Great location & wonderful service
Jan 26, 2025 · Kurt Y.
Been coming to this location for years, because it’s so close to me. I feel like every year they get sloppier. My most recent visit was like a group of high schoolers running an oil change place. Shouting loud comments and jokes with each other. Every other word was a cuss word. They said I had an oil leak and couldn’t get the oil out from under the car. So pulled the oil out from top of my engine. And barely explained this process. Then the person putting oil in my car dripped it all over my engine. On top of that they overfilled and had to take some out. Then the guy filling it showed the dipstick level. And joked that’s brand new oil, want to taste it? Which was funny in the moment. But when I’m paying $100+ for an oil change. I expect just a little professionalism.
Nov 24, 2024 · Jordan Landon
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