Valvoline Instant Oil Change

I had a disappointing experience with this store's manager and service team. While the manager initially seemed polite and promised to take a critical issue seriously, her follow-through lacked empathy and accountability. Despite my reminders about the incident, she acted as if nothing happened and dismissed my concerns. Here’s what occurred: I went in for a regular oil change, and one of the mechanics strongly recommended upgrading to a premium oil change, which I accepted and paid extra for. I was advised to return after 5-6k miles. Unfortunately, after driving only 1.3k miles, I noticed strange noises coming from my car. I initially forgot about the recent service, but when I brought my car back, the mechanic pointed out that my last oil change had been very recent and questioned if I really needed another. I said yes, I do based on what I feel or strange sounds, so upon inspection, they discovered my car had no oil at all, meaning my engine was nearly destroyed. They simply added more oil. Even though the manager was present and aware of the situation, I was charged again for the add-up oil. I was told she would investigate and will call me, but that never happened, and I even was told that the next visit she would offer free services just to make up---the money I paid for the services and never received. Today, when I returned, the manager not only called me but completely ignored me, failed to offer a full apology, and did not honor her previous promise. This lack of professionalism and inconsistency nearly cost me my car due to their negligence. I strongly recommend that anyone getting their oil changed at this location double-check the service before leaving to avoid potential engine damage.

Dec 16, 2024 · Sonny S

TLDR: it’s fast, no appointments, you stay in your car, they’re professional, they do a good job, they do what the manufacturer recommends. First time going to this type of shop after feeling annoyed by the dealership never having available appointments, giving me a hard time about the service package I bought with my car, and taking forever. I even had to rent a car for an appointment because they had to keep my car all day and night because they were “backed up” and didn’t comp me for anything. So, my sister told me to try Valvoline. They don’t accept my service package, but they do accept some so make sure you ask. Even without it, it was cheaper to go to Valvoline. I went after work one evening - take note that they have better hours than most dealerships. You don’t have to make an appointment! There was no line, so I pulled right up, it’s just like pulling into a car wash with someone helping you align your car, it’s easy. You actually stay in your car which was a new experience for me. If you are sensitive to sounds, you might wear headphones, but it wasn’t too bad for me, just different. If you have kids in the car, you can make it fun by telling them it’s just like they do for race car drivers because it really is! The employees at Valvoline communicated clearly with me, walked me through each step, followed the manufacturer’s recommendations for my vehicle and mileage, and didn’t pressure me to upcharge or anything. They had the screen positioned so I could see and read the information as one person went over it and the others worked on my car. They did everything I normally get at the dealership in less than 20 minutes. It would have been faster, but I had questions which they thoroughly and patiently answered. I never got that kind of service at the dealership in SD. I got the paperwork printed (by request) they typically email, but I like the paper. I compared it to my usual visit to the dealership and the manufacturer recommendations. The only difference is the price! I’m very happy with the price of the services at Valvoline. It was 1/3 of the dealership cost. They have coupons & specials on the website btw. I saw how the employees interacted with each other & it seemed positive and they worked seamlessly together. They also had good taste in music, I could hear it from the work area below. I still got the sticker for my windshield and they reset the alert for service on my car just like the dealership. My next maintenance will be at Valvoline. It’s a no brainer from now on. I’m very pleased. I don’t remember the lady’s name, but she was great. It’s been a week and my car is all good. They stand by their service. So yeah, easy peasy. Thanks!!

Jan 03, 2025 · Hi Hunter

By far the worst service I could have gotten. It costs me $117 for an oil change and I assumed they'd do a multipoint inspection on my car, like every business would have done. But they don't. They only top off your oils. I should have gone to Jiffy Lube. It would have been a few bucks cheaper and I'd actually know how my cars doing. Don't come here. The staff wasn't particularly helpful either. They kept talking over one another and I was left completely confused.

Nov 07, 2024 · Bryant

Vialette is a real one. I was having an off day and literally everything frustrated me. I came in for an oil change she was really nice and her hair pretty awesome 😎 (dark blue). I had been driving around for weeks with no brake lights but I had the replacement. I had been told they don't do that and I just haven't found the time and she just had me put the trunk and changed them for me. Not even part of her job description. It's small but it really meant a lot to me. This is my favorite Valvoline to go to. The other one sucks buckets o a$$ 😒 I've had only 1 good experience there in the 5 years I've been living here. This is the place. Also give this woman a bonus or something because she has been consistent every time I've encountered her

Sep 19, 2024 · Aysha D

did not try to barber shop me like the dealership does. warned me of a potential problem with my vacuum hoses no pressure just information.

Jan 17, 2025 · Chief Joslin

These folks are awesome! They didn’t have my filter in stock, so I went to the parts store and came back with what I thought was the right one. It wasn’t. The manager then called a nearby dealership and went and picked up the correct filter. They went completely above and beyond, and have our business for good!

Feb 27, 2025 · Michele Dahl

The tech was very professional and kind. I felt taken care of. It’s kinda fun knowing someone is under your car tending to your safety, while you’re in it.

Apr 04, 2025 · Sherry Zarudny

Got my oil changed. They checked tire pressure and did not screw on my valve caps correctly… got home. Had TWO FLATS on my rear tires within 20 minutes. Car was sitting on the tire rims for awhile before I was able to Jack it and pump my tires up. Checked other valve caps and they were almost at the point where they would’ve deflated too. Really upset and disappointed that I had to spend an hour inflating my tires when it’s supposed to be a quick and easy oil change. Thanks Valvoline!

Feb 17, 2023 · Madeleine Frey