Twisted Innovations Performance & Repair

Located at 1463 Driscoll Ave, Springfield, OH 45506, USA, **Twisted Innovations Performance & Repair** functions as an "Auto Repair Station" that, as its name suggests, likely specializes in both general vehicle repair and performance modifications. This dual focus caters to a diverse clientele, from those needing standard maintenance to enthusiasts looking to enhance their vehicle's capabilities. However, available customer feedback presents a mixed view of their service delivery.

The **environment** at Twisted Innovations Performance & Repair, while not explicitly detailed, can be inferred from its name and stated services. A "Performance & Repair" shop suggests a facility that might be more akin to a specialized garage, potentially with areas dedicated to custom work and upgrades alongside standard repair bays. It would likely be a place where enthusiasts and those seeking more specialized services feel at home. However, the operational environment, particularly concerning customer communication, appears to have varied experiences. One review highlights a lack of follow-up on promised calls and unanswered phone calls, indicating potential inconsistencies in their administrative or customer service processes. Conversely, the positive review suggests a more efficient and responsive environment when it comes to parts procurement and pricing. The location on Driscoll Ave places it within Springfield, making it accessible to local vehicle owners.

The **services** offered by Twisted Innovations Performance & Repair likely span both general auto repair and specialized performance enhancements. Based on the name and customer reviews, these services include:

• **General Auto Repair:** Addressing common mechanical issues that vehicles encounter. While specific repair types are not listed, the "Repair" in their name implies standard diagnostic and corrective work.
• **Performance Upgrades & Modifications:** The "Performance & Innovations" aspect suggests services such as engine tuning, exhaust system upgrades, suspension modifications, and other enhancements aimed at improving vehicle power, handling, or aesthetics.
• **Parts Sourcing:** Customers indicate that they can quickly "get the parts I need" and at "a great price," suggesting a robust network for acquiring both standard and specialized automotive components. This is a critical service for both general repairs and performance builds.

The **features** of Twisted Innovations Performance & Repair are characterized by contrasting customer experiences. A significant positive feature is their apparent **ability to quickly source needed parts at competitive prices**. This is highly valued by customers who are often challenged by part availability and cost, especially for specialized or performance-oriented components. The positive review explicitly recommends them for this aspect. Another positive feature is the perceived quality of their work, implied by the recommendation from a satisfied customer. However, a major concern highlighted by another review is their **inconsistent communication and responsiveness**. The frustration expressed over unreturned calls and unfulfilled promises to follow up indicates a significant drawback in their customer service and time management. This suggests that while their technical capabilities or parts sourcing might be strong, the customer journey can be frustrating if communication breaks down. For a professional shop, reliable communication is a fundamental feature that builds trust and prevents customer dissatisfaction.

In terms of **promotional information**, Twisted Innovations Performance & Repair likely relies on its specialization in performance upgrades to attract a specific segment of the automotive market.

• **Niche Specialization:** Highlighting their "Performance & Innovations" aspect would appeal to enthusiasts looking for custom work or upgrades beyond standard repairs.
• **Competitive Pricing & Fast Part Acquisition:** The positive feedback regarding "great price" and quick parts availability could be a key promotional message.
• **Word-of-Mouth:** Satisfied customers who receive the parts or services they need efficiently and affordably would likely recommend the shop within their circles.

In conclusion, Twisted Innovations Performance & Repair, located at 1463 Driscoll Ave, Springfield, OH 45506, USA, is an "Auto Repair Station" that aims to serve both general repair needs and performance upgrade aspirations. While they appear to excel in quickly sourcing parts at competitive prices, prospective customers should be aware of past feedback regarding inconsistent communication and responsiveness. For those prioritizing fast parts acquisition and performance work, they may be a consideration, but it would be prudent to establish clear communication expectations upfront.