Toyota Service

Located at 905 Brady Ave, Steubenville, OH 43952, Toyota Service is an integral part of the broader Team Toyota dealership, serving as a comprehensive automotive hub for residents in Steubenville and the surrounding areas. As an Auto Repair Station, this facility is designed to cater specifically to Toyota vehicles, offering a wide spectrum of services from routine maintenance to complex repairs, alongside a robust offering of genuine Toyota parts. The integrated nature of being a dealership also means that customers can find both new and pre-owned Toyota vehicles for sale, creating a one-stop solution for their automotive needs.

The environment at Toyota Service, being part of a modern dealership, typically features a clean and organized facility with amenities designed for customer comfort. You can expect a professional setting with dedicated service bays, a customer waiting area, and access to genuine Toyota parts. Dealerships often provide conveniences such as complimentary Wi-Fi access and charging stations, along with shuttle service to nearby locations for customers dropping off their vehicles. For longer service visits, loaner vehicles may also be available. The operational hours for the service department are generally Monday through Friday from 8:00 AM to 5:00 PM and Saturdays from 8:00 AM to 1:00 PM, with Sunday closures. This structure allows for convenient scheduling of appointments to fit various customer needs.

As a certified Auto Repair Station, Toyota Service offers a comprehensive suite of services, specifically tailored for Toyota vehicles, ensuring that all work adheres to manufacturer standards and uses authentic components. Their highly qualified technicians are Toyota-trained and spend thousands of hours understanding each and every Toyota model. Key services and goods for sale include:

• Routine Maintenance: This covers essential services like oil changes, tire rotations, fluid checks, and filter replacements, all crucial for maintaining your vehicle's health and longevity.

• Brake Service and Repair: Comprehensive brake inspections, repairs, and replacements are offered, ensuring optimal stopping power and safety.

• Battery Service and Replacement: Testing and replacement services for vehicle batteries to ensure reliable starting performance.

• Tire Center: They provide a range of Toyota-approved tires for various driving conditions, along with mounting, balancing, and rotation services.

• Computer Diagnostics: Advanced diagnostic tools are used to accurately identify and resolve issues with your vehicle's electronic systems and components.

• Genuine Toyota Parts: A dedicated parts department ensures that all repairs and replacements are performed using authentic OEM (Original Equipment Manufacturer) Toyota parts, which are designed to fit and function perfectly with your vehicle.

• A/C Repair: Servicing and repair of your vehicle's air conditioning system to ensure comfort in all weather conditions.

• Engine and Transmission Repairs: Capable of handling more complex mechanical repairs, from minor engine adjustments to major transmission overhauls.

• Vehicle Sales: As a full-fledged dealership, they also offer a wide inventory of new Toyota vehicles and certified pre-owned Toyotas, including popular models like the 4Runner, Camry, Corolla, RAV4, and Tacoma.

The features of Toyota Service at Team Toyota present a mixed picture based on customer feedback. On the positive side, a significant feature is the presence of sales and service professionals who are highly praised for their non-pushy approach and informative assistance. For instance, Michael Wyat is highlighted as a fantastic salesman who facilitates customer-driven decisions, allowing customers to feel empowered in their vehicle purchases without feeling "shoved into something they didn't want or need." This respect for the customer's autonomy, coupled with efficient processing that gets customers "in and out in a few hours," is a strong positive feature, especially when dealing with the significant paperwork involved in vehicle purchases. The ability to test drive new vehicles, even those not fully prepped for the lot, speaks to a flexible and customer-focused sales experience.

Furthermore, many customers have lauded the quality of repair and overall experience in the service department, citing quick turnaround times for routine maintenance like oil changes and tire rotations. The commitment to quality of repair is often rated highly, suggesting that when service is performed, it is done effectively. Some positive experiences highlight that the staff, including service writers, are approachable and friendly, treating customers with respect and care. This indicates a general effort to create a positive and efficient service environment.

However, it is important to note that customer service at Toyota Service, specifically regarding post-service communication, has received some negative feedback. One review expressed extreme dissatisfaction, citing a lack of response for almost three weeks, even after intervention from Toyota Headquarters, concerning vehicle damage during a service. This suggests potential inconsistencies in their customer follow-up and issue resolution processes. While accidents can happen, a lack of communication can significantly impact customer trust and satisfaction. Therefore, while individual experiences may vary, it's an aspect for prospective customers to be aware of.

Regarding promotional information, being a Toyota dealership, Toyota Service at Team Toyota frequently offers service specials and coupons for common maintenance tasks like oil changes, tire services, and brake repairs. They also provide parts specials and coupons for genuine Toyota parts. For those looking to purchase a vehicle, the dealership regularly presents new car incentives, lease deals, finance offers, and cash rebates on various Toyota models. These promotions are typically advertised on their official website and through direct communications. Additionally, they likely offer ToyotaCare, a no-cost maintenance plan with 24-hour roadside assistance for new Toyota vehicles, which provides a valuable incentive for new car buyers. Potential customers can inquire about current deals and services by contacting them directly at (740) 283-4131 or +1 740-283-4131, or by visiting their location at 905 Brady Ave, Steubenville, OH 43952.