Toyota San Luis Obispo Service Center

I would rather drive to any other Toyota Service center to get serviced at. I made an appt for 12:30 (showed up at 12:15) for a basic 20k check up. Vehicle was not taken into the service bay until after 1:30. So don’t bother making an appointment because it won’t matter anyway. If I was at least offered a complementary car wash that may have taken some of the sting off but that wasn’t the case.

Aug 31, 2024 · A F

Terrible service department. My car tire had a slow leak, I purchased the extra warranty on the rims and tires when I bought the car. It took them 1.5 hr to assess the leak on my tire and then had me bring my car back later in the week to get it replaced. When bringing it back they didn’t have the tire and needed to put a different brand tire on the car. I live 45 minutes away so bringing it back for a third time was not my first choice. Then taking over 2 hours to replace the tire!

Jul 11, 2024 · Ashlan Cutler

An 8am appointment for an oil change, three hours later and still waiting. Will now cancel maintenance contract. Awful service, especially after an awful used car purchase. After the purchase they handed us a broken key fob, scotch taped, no battery and never ordered/replaced a broken wiper that we pointed out before purchase.

Sep 13, 2024 · jana marchionda

If I could give them -5 Stars I would. On November 30, 2023 our 2017 Toyota Tundra 1794 was towed into this service center for a simple PCU replacement and programming. The head tech overseeing our vehicle was unprofessional and difficult to work with. Our vehicle sat there because of “time issues”. We eventually got management involved. After 99 days…yes, 99 days we finally have it back. It no longer misfires but our truck is damaged in a different way. After getting home my husband realized the headlights (and God knows what else) wasn’t working. After lifting the hood we came to realize they damaged our Deep Cell battery and when replacing it with their stock battery they just cut the wires that were attached to the Deep Cell. Literally a nest of wires!!! To say we’re irate is an understatement! We’ve contacted BAR in regards to the original issues with this service center and now we’ve contacted our representative regarding the damage done to our personal property. I plan on contacting my attorney.

Mar 09, 2024 · Jennifer

Went and had my car in for a recall that was required by the state before I could get my registration. Got the work "done", received my car back making new noises which turned out to be the rear seat not bolted in correctly. So I have to go back and ask them to diagnose why it's making a vibration (unrelated) and they can't find what's wrong with it. Turns out the cv joints are worn and needed to be replaced. I don't trust them for any work anymore so I replaced them myself. I guess that's the reason why they're called technicians and not mechanics anymore. If you need things done and you have a choice, go south. This dealership disappoints.

Mar 24, 2024 · S1mpleSparrow