TNT Repair LLC

Located at 8001 47th St, Lyons, IL 60534, USA, TNT Repair LLC operates within the "Auto Repair Stations" category, specifically catering to heavy-duty vehicles such as trucks. They can be contacted at (708) 745-4240 or +1 708-745-4240. This introduction aims to provide an objective overview of TNT Repair LLC, drawing exclusively from the provided customer reviews to describe its environment, services, features, and any implied promotional information.

The environment at TNT Repair LLC, as described by multiple customers, appears to be deeply problematic, characterized by a lack of accountability, poor communication, and a disregard for customer concerns. One customer, who had been recommended by their leasing company, initially found the service "good," but this quickly deteriorated. This suggests an initial positive impression that does not last. The description of staff, particularly "the guy at the front desk," repeatedly "forgot me and the issues," indicating a disorganized and inefficient communication system, where customer history and ongoing problems are not properly tracked or acknowledged.

Furthermore, the environment is depicted as one where customer safety and satisfaction are not prioritized. Reports of a truck "shaking," "multiple leaks," and even a truck catching "on fire to the point I almost lost my life" after major repairs speak to a highly dangerous and negligent service environment. The owner's alleged refusal to take responsibility for warranty issues and a general attitude of telling customers to "just drive the truck more" despite significant problems create a hostile and untrustworthy atmosphere. The incident where a truck was held, and invoices were charged without work being done, further illustrates a chaotic and potentially exploitative environment. This paints a picture of a business that, at least according to these accounts, fosters frustration and a deep sense of betrayal among its clientele.

As an "Auto Repair Stations" establishment, TNT Repair LLC undertakes significant automotive repair work, particularly for heavy-duty vehicles like trucks. The customer reviews highlight their engagement in major mechanical services, specifically:

• Engine Overhaul/Rebuild: A central service mentioned, with one customer paying "close to $1000" for an "overhaul on my paccar engine" and another paying "$24k to build us a new engine." This indicates their capability to perform complex and expensive engine-related work.
• Leak Repairs: Customers mention issues with "hub leak or air leak" and "return hose fuel leak, water leak multiple places," suggesting they handle various fluid and air system repairs.
• General Truck Repair: The overall context of the reviews points to them being a comprehensive repair shop for trucks, addressing various mechanical and system failures.

However, while these services are offered, the customer reviews consistently and severely criticize the quality and execution of these repairs. Key issues reported include:

• Substandard Workmanship: The "overhaul" resulted in the "truck shaking from the day i pick up the truck," leading to "other damages." A "new engine" stopped "working within the one year warranty" because they "did a bad job."
• Safety Hazards: The most alarming concern is a truck catching "on fire," indicating potentially catastrophic failures due to their work.
• Unresolved Issues and Repeated Visits: Customers had to return multiple times for the same or new problems that arose directly after TNT Repair's work, without proper resolution.
• Warranty Evasion: There are strong allegations that TNT Repair LLC actively avoided honoring their warranty, telling customers to "just keep driving it" until the warranty expired, or claiming not to "understand" warranty questions. The incident of holding a truck and not performing work to avoid a head gasket warranty claim is particularly damning.
• Unjustified Charges: Customers were allegedly charged for issues that arose directly from TNT's previous bad work, or even charged for days when no work was performed on the vehicle.

These detailed accounts suggest that while TNT Repair LLC offers critical truck repair services, the execution and subsequent handling of problems are severely lacking, leading to significant financial burden and safety risks for customers.

Based on the customer reviews, the operational features of TNT Repair LLC appear to include several systemic issues:

• Initial Competence (Potentially Misleading): The initial "good" start for one customer suggests that some basic repairs might be handled adequately, or that a decline in service quality occurred over time.
• High Costs for Major Repairs: The cost of repairs, with figures like "$1000" for an overhaul and "$24k" for an engine build, indicates they handle high-value jobs. However, the subsequent failures make these costs feel like a "scam."
• Lack of Internal Communication/Record-Keeping: The front desk forgetting "me and the issues" points to a severe deficiency in tracking customer history and ongoing repair problems, contributing to unresolved issues and frustration.
• Pervasive Negligence and Safety Risks: The repeated mentions of new leaks, shaking, and a truck catching fire after their work indicate a pattern of negligence and a significant disregard for safety.
• Warranty Avoidance Tactics: The alleged strategies to deny warranty claims, such as telling customers to keep driving or holding vehicles without work, are significant negative features that undermine customer trust and legal obligations.
• Poor Customer Service and Accountability: The general attitude of not taking responsibility, charging for unperformed work, and the owner telling a customer to "call my company" instead of resolving issues, highlight a profound lack of customer service and accountability.

These features combine to create a picture of a business that, despite offering crucial services, operates with severe deficiencies in quality, ethics, and customer care.

No explicit promotional information is provided in the customer reviews. However, in a typical business context, a company like TNT Repair LLC would likely promote its expertise in truck repair, competitive pricing, speed, or reliability. The provided customer feedback, however, directly contradicts any positive promotional claims. The reviews function as a stark warning to local users. Instead of showcasing successful repairs, they detail catastrophic failures, exorbitant costs for faulty work, and deliberate attempts to evade warranty responsibilities. The powerful statements like "This company is a scam" and "I hope other people do not get this awful treatment from you" serve as extremely potent negative "promotional" messages.

Therefore, for local users researching TNT Repair LLC, the overwhelming "information" available points towards a business that, according to these customer accounts, delivers dangerous, poor-quality work at high prices, with a complete disregard for customer safety and satisfaction. Any positive initial impressions or general service listings would be overshadowed by these severe, detailed complaints.