TJ Auto Supply

For vehicle owners and mechanics in South Gate, CA, and the surrounding areas, accessing reliable auto parts is crucial for timely repairs and maintenance. TJ Auto Supply, located at 3455 Tweedy Blvd, South Gate, CA 90280, USA, operates as an Auto Parts Store, serving the local community with various automotive components. You can reach them at (323) 538-7106 or via mobile at +1 323-538-7106.

TJ Auto Supply is situated on Tweedy Boulevard, a commercial street in South Gate, suggesting a location that is generally accessible to local customers. As an auto parts store, the environment is typically characterized by shelves stocked with various automotive components, fluids, and accessories. The layout is designed to facilitate the Browse and purchasing of parts, often with a counter for customer service and order fulfillment. While specific details about the store's interior ambiance or parking facilities are not provided in the given information, its presence on a main boulevard indicates a standard commercial setup for an auto parts retail establishment. Their hours of operation are generally Monday to Saturday, typically closing earlier on Saturdays and closed on Sundays, indicating a focus on weekday and limited weekend service.

As an Auto Parts Store, TJ Auto Supply is expected to offer a range of products vital for vehicle repair and maintenance. Based on the provided reviews, their key offerings include:

• Auto Parts Sales: They serve as a retail point for various automotive components.
• Car Batteries: Explicitly mentioned in a positive review, indicating they stock and sell "decent batteries." Battery sales typically include a warranty.
• Warranty Services: The positive review highlights "no hassle warranty," which is a significant feature for auto parts, indicating a smooth process for returns or exchanges if a part is defective within its warranty period.
• Starters: While one review indicates they "didn't" sell starters to a specific customer at that moment, it is common for auto parts stores to stock or be able to order starters, alternators, and other electrical components. This particular interaction might have been due to stock availability or the communication barrier.

Beyond these specific mentions, a general auto parts store typically carries items such as oil filters, air filters, brake pads, fluids, belts, hoses, and other common wear-and-tear components necessary for vehicle upkeep. Given that they are categorized as an "Auto Repair Station" on the platform, it's possible they also offer limited installation services for certain parts purchased, or they may be affiliated with a repair shop, but the primary information points to them being a parts retailer.

The customer reviews for TJ Auto Supply present a stark contrast, highlighting both a positive attribute and a severe negative concern:

• Positive Feature - Friendly Service and Warranty: One customer praises the business for being "Friendly" and offering a "no hassle warranty" on their "decent batteries." This indicates a positive customer service interaction where the staff is approachable and the warranty process is straightforward, which is highly valued when purchasing automotive components. This suggests that for some customers, the experience is smooth and reliable.
• Severe Negative Concern - Allegations of Discrimination and Communication Issues: In sharp contrast, another review raises very serious allegations of "racist" customer service. The customer states that because they "didn't speak Spanish," they were "kept hanging up on," "not servicing me at all," and had their "number blocked." They had to call from a "sister's phone just to ask if they sell starters and they didn't." The reviewer explicitly warns, "Just FYI if you don’t know Spanish do not call cause they would just block your number and ignore you." This feedback points to a significant and concerning issue with communication, accessibility, and potentially discriminatory practices based on language, which is unacceptable and can severely impact customer experience and trust.

This extreme divergence in customer experiences makes an objective assessment complex. The positive review highlights aspects that any customer would appreciate in an auto parts store: clear communication about warranties and a friendly demeanor. However, the extremely negative review brings to light a potential systemic issue with service for non-Spanish speaking customers, describing an experience of being actively ignored and blocked. This is a critical factor for prospective customers to consider, especially in a diverse community like South Gate.

For individuals in South Gate, CA, in search of automotive parts, TJ Auto Supply at 3455 Tweedy Blvd is a local option. Based on available reviews, they offer car batteries with what one customer describes as a "no hassle warranty," indicating a straightforward process for returns or exchanges, which is a desirable feature when purchasing auto parts. However, it is crucial for potential customers to be aware of the severe negative feedback regarding customer service for non-Spanish speaking individuals. The allegation of being hung up on, ignored, and having their number blocked due to a language barrier is a serious concern that could lead to significant frustration and inability to access services. Given this information, potential customers are advised to exercise caution. If you are a non-Spanish speaker, it may be prudent to consider having a Spanish-speaking friend or interpreter assist you when contacting or visiting TJ Auto Supply, or to clarify their language support policies upfront. You can call them at (323) 538-7106 to inquire about part availability or services. This approach may help mitigate potential communication issues and ensure a more positive experience.