Tires Plus

For the residents of Lima, Ohio, and the surrounding areas, Tires Plus, located at 2060 N Cable Rd, Lima, OH 45805, USA, serves as an automotive service provider catering to a range of vehicle needs. While primarily known for tires, as the name suggests, Tires Plus operates within the broader context of services often associated with the platform category of Auto Repair Stations, providing both goods (like tires and potentially other parts) and services (such as tire installation, repairs, and other automotive maintenance). They can be reached at (419) 549-5603 or via mobile at +1 419-549-5603.

Specific details about the environment of this Tires Plus location are not extensively provided in the given information. However, based on the nature of such establishments, it can be generally expected to include a service area with bays for working on vehicles, a retail or showroom space for displaying tires and potentially other automotive products, and a customer waiting area. The positive review mentions being taken into the area where the car was and physically shown what was replaced, suggesting a level of transparency and accessibility within their service process. However, the negative review does not offer insights into the physical environment.

The services offered at Tires Plus in Lima, OH, appear to extend beyond just tire sales and installation. The positive customer experience involved troubleshooting a car issue during a move, communication about necessary parts, and assistance with a dealership warranty for repairs. This indicates that Tires Plus is equipped to handle more complex automotive problems beyond just tires. The fact that they facilitated a warranty claim suggests they have processes in place to work with third-party warranty providers, which can be a significant benefit for customers.

The detailed explanation provided to the customer about the replaced parts, with a physical showing, highlights a commitment to customer education and understanding. This proactive communication can build trust, especially with customers who have limited knowledge of car mechanics. This suggests that Tires Plus aims to provide not just a service but also a degree of clarity and reassurance to their clientele.

However, it is crucial to also consider the negative review, which expresses "highly disappointed" service and a perceived lack of "dedication to the customer." This long-term customer of 12-15 years, who had purchased a significant amount of tires and used the shop for repairs, cited "dishonesty and just plain bad service" as reasons for no longer patronizing or recommending the business. This starkly contrasting experience suggests potential inconsistencies in service quality or customer handling over time. The mention of a hope for a "wakeup call and promote positive change" indicates a belief that the issues are not inherent but perhaps due to recent changes in management or staffing.

Features of Tires Plus in Lima, OH, based on the positive review, include their ability to accommodate customers quickly during urgent situations, proactive communication regarding the status of repairs and parts, experience in dealing with warranty companies, and a commitment to explaining repairs to customers in a clear and understandable manner. These aspects suggest a focus on customer convenience and service transparency, at least in some instances.

However, the negative review highlights a significant potential drawback: inconsistent service quality and a perceived decline in customer dedication, possibly leading to dishonesty in service. This raises concerns about the reliability of the customer experience and suggests that while some customers may receive excellent service, others might have significantly negative encounters.

Promotional information is not explicitly provided in the reviews. However, the positive experience shared by one customer, emphasizing the efficient handling of their issue and the support with their car's warranty, could be seen as an indirect promotion of their service capabilities and customer care. Conversely, the negative review serves as a cautionary note for potential customers.

As an automotive service provider in the category of Auto Repair Stations, Tires Plus in Lima, OH, offers tire sales and installation, as well as broader automotive repair and maintenance services. Their ability to work with warranty companies and provide detailed explanations of repairs are notable strengths highlighted in one review. However, the serious concerns raised in another review regarding service quality and customer dedication cannot be ignored. Local users considering Tires Plus should weigh these contrasting experiences and perhaps seek more recent feedback or inquire directly about their current service standards and customer satisfaction policies.

For residents of Lima, OH, looking for an "Auto Repair Station" that also specializes in tires, Tires Plus at 2060 N Cable Rd presents a local option. The positive account of efficient service, warranty handling, and clear communication is encouraging. However, the strong negative feedback from a long-term customer about declining service quality and perceived dishonesty warrants careful consideration. Potential customers may want to inquire about the specific team members mentioned in the positive review (Stephen, Adam, and Stephanie) or seek assurances about service consistency and customer commitment.

When choosing an automotive service provider, especially one that also sells parts like tires, local users often look for reliability, fair pricing, and trustworthy service. The contrasting reviews for Tires Plus in Lima highlight the importance of recent and consistent customer experiences. While the positive review suggests that excellent service is possible, the negative review indicates that this may not be the case for all customers. Therefore, local residents might benefit from seeking additional feedback from neighbors or online platforms to get a more comprehensive understanding of the current service quality at this location.

In summary, Tires Plus in Lima, OH, located at 2060 N Cable Rd, with phone numbers (419) 549-5603 and +1 419-549-5603, operates as an automotive service provider offering tires and a range of repair services. While one customer reported a highly positive experience involving quick service, warranty assistance, and transparent communication, another long-term customer expressed significant disappointment with the service quality and customer dedication. Local users should consider these contrasting views and potentially seek further information to assess whether Tires Plus meets their automotive service needs and expectations.