Tire & Muffler USA Inc.

The threetimes I’ve taken my car. I always come back with another problem. The service is not great. The Lady at the front desk is rude. She needs to get replaced. It took them seven hours to change four tires. Last time I went, I went to get an oil change and left with a busted radiator that cost me over $1000 to fix I just think they’re careless ..

Apr 14, 2025 · Cristina Bautista

My mother went up there to get new and an alignment for 900. The car was pulling to the right before she got the new tires. With the new tires and an alignment it was still pulling to the right and you don't have to be a mechanic like me to go they didn't line it up then like they said. She took it back to them and they said it might be the rack and pinion for 500 labor this and that. I said no mom it isn't lined up and I drove it I don't have an alignment machine so I talked her into taking it to someone else I know that does and they said no it's not anywhere close to aligned and now no pull to the right and is aligned. They are starting to get shady up there at tire and muffler. A couple months before that she had them do something and the boot was off the turbo and I know from experience that just doesn't pop off by itself. Thank goodness she brought it to me and I scanned it and found it or they would have tried to sell her a mass airflow sensor that is perfectly fine. They are literally doing shady stuff to cars to get business do not go up there . I am out of the mechanic business so I'm not saying this to get business my working on cars and hurting my hands is over with unless it's for a family member.

Mar 03, 2025 · Ashley Lyon

My whole experience here has been God awful. I brought my mustang here about two years ago to get the muffler fix. It came out great, people were kind and honest. And I really respected that because it’s hard to find good mechanics. My boyfriends car had a fuel pump going bad so I recommend him to this place. Horrible mistake. I don’t know if they’ve gotten different mechanics now or what, but they don’t have a lick of sense what they are doing. We’ve had to come back 3 times !! Cause each time they always would put in a bad fuel pump. And I’m not saying that just to say that, they literally told us they put in a bad fuel pump. The first time after we got the car back the car made a bad loud whining noise coming from the back and after a few weeks the whole car shut off!! We had to call a tow truck to come hall it back to the shop. And when we got it back they told us they had put in a bad fuel pump in it!! We payed over 600 for a company to give use a bad fuel pump!! And that’s not where it ends there. After receiving the car a second time it still made that God awful bad whining noise and not even that they broke the handle off the latch to open the hood. Literally just left it broken with out contacting us telling us about it, just handed it back broken. When I called to tell them that it was still making the noise it did in the beginning the mechanic literally told me that it wasn’t true!! That they never heard the noise!! When you start the car the noise immediately starts going, which tells me they are either lying or they never started the car when we had it there in the shop to check if they fixed the problem. So whenever I took it back for the third time I made a mechanic go out there with me to listen to it. And that’s when he admitted that he could hear it clear as day and it sounded like a bad fuel pump. So what I’m getting from this is that not once not twice but 3 time they put in a bad fuel pump?? I’m paying 600 for a bad fuel pump?? So when I received it for the final time after it still makes the bad whining noise and now there’s a huge slice in the drivers seat, as if someone got a knife and sliced open the seat!! And would you believe if I told you they never told us about it. Never call and apologized or gave us a reason about how it happened just sent it back like that. How unprofessional. So I went up there to complain to get my car fixed and the woman receptionist told me she’d give me a call to get everything fixed the latch and the seat… it’s been over a week and never got a call. I have been going back-and-forth with this place trying to get his car fixed and I also feel like it’s my responsibility to get it all fixed since I recommended him to this place. Which was the worst mistake. I wanted to know if I was the only one having problems with this place and whenever I check the comments, it seems like a lot of other people are having the same problem I’m having. Which I get it now this place is not professional or trustworthy. I’m so glad I never brought my mustang back here, but I’m also upset that I recommend him to this place and now his car is messed up. If I don’t get his car back to how it should be with fixing the damages and the noise I will unfortunately have to make a small claim and call my attorney to take it to court to get my money back and have it take it to a new mechanic. Highly highly suggest not coming here if you love your car.

Jan 23, 2024 · Chasity Smotherman

I shopped around for a good price on brake and rotor replacement, and they were one of the best. They fixed everything for me the same day in under a couple of hours despite being very busy. The brakes have been doing great so far. Seems like a trustworthy place that gives you a very reasonable price.

May 21, 2024 · Haley Mullins

Well, it's a long story. Used tire buyer, and they shipped the tires to this place. I had went the morning the tires were supposed to be delivered, told the guy we were leaving for Florida in the morning and needed to get a tire before I went. He told me they mite come in this afternoon to be patient and they would let me know. Never did hear from them so I went and got a used tire, this was on a Thursday, that Monday, I looked at my email, and seen they were delivered, not me upset, but hey no biggie, never did hear from them saying they had my tires, so I called on Wednesday to see if I could get them put on, and a alignment as well, Made an appointment for Friday at 10 to put the tires on and 11 for the alignment, so it would be ready at 12, drop it off, go get something to eat, come back at 12, just for them to tell me it would be another few hours before they could do the alignment, I couldn't waist my day, I had to go to work. But if they would've let me known at 11, that they couldn't do the alignment I could've gotten it done somewhere else. I get ready to leave guy pulls it up, and says oh by the way your tire light is on, I ask him what was the deal with it, because it wasnt on when I pulled in here? He said I'm just a laborer, but if you need to get it looked at they could put it on the machine, but it would cost money. By this time I'm upset, I tell him no it ain't, he said I needed to talk to the guy at the desk, so 30 mins later, after i tell the guy what i need, Thank you Google, another guy comes out and fixes it. So now I'm at 3 hours just to get 4 tires put on, which is why I made an appointment in the first place to avoid. I will not return..

Oct 14, 2018 · Matthew Reep