Tire Choice Auto Service Centers

Ever since Kevin left, this place has just gone downhill… I brought my Truck into the shop in the middle of March to get a diagnostic done because it was having issues starting. My truck is a Toyota Tundra and the shop employee (Cory), recommended his coworker (Joe), to diagnose the car because he was familiar with Toyotas. A few hours after I ubered home from the shop, Joe calls me to tell me my truck is fixed. Upon returning, he says that the issue occurred because I had changed out my battery a couple months prior, and in doing so I had short circuited the aftermarket security system inside that tells the car when it is in park. So in order to fix the problem, Joe ripped out the security system located under the steering wheel. When I first got into the truck, I noticed the traction control light was on. I asked Joe why it was doing that, and he said it must have tripped a sensor but another shop could turn it off for me. Then he says that since I am a return customer, he won’t even charge me for what he did! As you can imagine, I was pretty happy at first thinking my Truck was fixed. Well it wasn’t an hour into driving that I looked down and noticed the plastic covering under my wheel was broken. A few minutes after that, a guy driving next to me tells me my break lights aren’t working and to get off the road. I then drove straight to the Toyota dealership to see what was wrong. The dealership told me that when Joe had cut out the security system, he also cut my break light wires in the process. In addition he broke my plastic covering exposing all the wires. The cost to fix the Damage was over $900. At first, the dealership did not want to handle fixing the damage Tire Choice caused, so I drove back to Tire Choice. I met again with Joe, who said he would get the plastic piece ordered for me and fix everything he damaged when it arrives. Well after 2 weeks, the piece still never arrived and I never got a call to come back in. So I drove back to Tire choice to find Joe, but he wasn’t there. Cory told me to come back the following week when he would be back from a vacation. When I came back, still no sign of Joe. This continued on for a while causing me to have to wait weeks to get my car fixed. (Which I need to drive for work). So it was pretty frustrating not being able to fix it for weeks. It also cost me a lot of money. Finally, Cory tells me I should have it fixed at the Dealership and that the corporation that owns Tire Choice (Monro) would reimburse me. So I called Monro and asked them to help me with what happened. They ask me to send them an email with the details and receipts for what I spent to have the Truck fixed, Then tell me to expect a call in 24-48hrs. Well.. after over a week, still no call. So I call back, and they say they need to reach Joe to get his input before they can review the case. Well after weeks of calling every day, they cannot get ahold of Joe. How is it that a corporation cannot get ahold of their own employee? Finally, after getting so fed up with the excuses that they can’t reach him, I go into the shop myself, find Joe, and I ask him to wait there as I call the corporation so he can tell them what he did. All he had to do was tell them so I could get reimbursed, it wouldn’t have affected him. Well instead, he gets up, yells at me saying he won’t talk to anyone and then he runs out of the shop like a coward and hops in his car and says sorry he is going to lunch and drives off. As you can imagine, I am boiling now. The corporation then calls the shop again. After an hour on hold, she then tells me that some other employee answered the phone and told her that JOE QUIT! And without an invoice number (since Joe never charged me for damaging my car), she can’t do anything. She then says she will get the manager to try and approve it and they will call me back in 48hrs. Well, it’s been 2 weeks again and still no call. It’s at the point where I have to either sue them or just lose my money. Hope this helps.

May 06, 2025 · Deven Cervantes

I can’t say enough about how outstanding my experience was at Tire Choice, and that’s entirely thanks to Cory. From the moment I walked in, I noticed Cory going above and beyond to assist every customer with genuine care. It’s rare to find someone in this industry who not only knows their stuff but also treats each person with empathy and integrity. Most of the time, I dread dealing with car issues, but Cory changed that. He took the time to explain everything clearly, found the best possible solution, and—amazingly—helped resolve my issue at no cost. Cory is the kind of employee who turns first-time customers into lifelong ones. Tire Choice is incredibly lucky to have him, and if his manager is reading this, please give this man a raise—he’s the reason I’ll be coming back!

Mar 02, 2025 · Kyla McIlwee

Working with Cory was a great experience. He was really nice and kind and seemed genuinely interested in helping. I can’t recommend this guy enough. If you can, ask for him to take care of you car!

May 19, 2025 · Scott Fellows

Outstanding service! This happened about an hour ago from my post. I found my car with a flat tire at work. I was able to put the donut on but needed a tire repair. Worked with Cory, and he said bring it in. Every bay was filled and they were working hard, but they managed to get me in and fixed in under an hour. They are an outstanding group. I will definitely be returning. If you need work done, go to them.

Apr 18, 2025 · Tristan Engle

Incredible service from Andre. We were on a road trip and got a screw in our tire. We found a place nearby to patch the tire. We continued on our trip to San Diego and realized the tire was leaking. Called Andre and he saved the day. He stood by the guarantee of their sister property. Highly recommend this place!

May 19, 2025 · Maryan Telling