Thelen Body Shop

Thelen Body Shop ico

(24 reviews)

Auto Repair StationsMichiganBay CountyBay CityNorth Euclid Avenue

Bay County . Michigan

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  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • +1 989-922-7270
  • www.thinkthelen.com
  • 4243 N Euclid Ave, Bay City, MI 48706, USA

Operating Hours

Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed

Thelen Body Shop Introduce

When an unexpected accident occurs, the thought of restoring your vehicle to its pre-collision condition can be daunting. For residents in the local area, Thelen Body Shop stands as a trusted and leading facility within the Auto Repair Stations category, specifically dedicated to collision repair and comprehensive auto body restoration. While its affiliation with the broader Thelen Auto Group suggests a connection to dealership-level quality, the body shop operates as a specialized entity, focusing solely on returning damaged vehicles to their original safety, structural integrity, and aesthetic appeal. This introduction will provide a detailed overview of the environment, services, key features, and any available promotional information concerning Thelen Body Shop.

The environment at Thelen Body Shop is designed to be reassuring and efficient, understanding the stressful nature of collision repairs. Upon arrival, customers will typically find a clean, organized, and professional reception area where they can discuss their vehicle's damage with experienced estimators. The facility itself has undergone significant upgrades, being described as "BIGGER and BETTER," reflecting a commitment to modern infrastructure. The repair bays are equipped with state-of-the-art technology, including advanced frame straightening equipment, specialized welding tools, and sophisticated paint booths. These areas are meticulously maintained, showcasing a dedication to precision work and a safe working environment. A comfortable waiting area, potentially offering amenities such as Wi-Fi, is generally available for customers during the estimation process or for minor repairs. The overall ambiance aims to project competence and reliability, crucial for customers entrusting their damaged vehicles.

Thelen Body Shop offers a comprehensive range of services and goods specifically focused on collision repair and exterior vehicle restoration. As a specialized Auto Repair Station in this field, their core services include, but are not limited to: Collision Repair for all makes and models, addressing structural and cosmetic damage resulting from accidents. This involves everything from minor fender benders to major impacts. Frame Straightening is a critical service, utilizing advanced equipment to restore a vehicle's frame to manufacturer specifications, essential for safety and proper alignment. Dent and Ding Repair covers both minor dents that can often be repaired without painting (paintless dent repair) and more significant damage requiring bodywork. Scratch and Scuff Removal services restore the vehicle's paint finish. A significant aspect of their work is Professional Painting Services. Thelen Body Shop utilizes state-of-the-art down-draft paint booths and advanced paint matching technology to ensure a seamless color match and a durable, long-lasting finish, often backed by a written warranty. They also handle bumper repair and replacement, addressing common impact damage. Beyond these, services extend to replacing damaged exterior components such as mirrors, lights, and trim. In terms of goods, Thelen Body Shop primarily utilizes quality replacement parts, including OEM (Original Equipment Manufacturer) parts whenever possible, to ensure the vehicle is restored to its original factory specifications for safety, value, and quality. They also stock various paints, primers, and clear coats required for their refinishing services.

Several key features underscore the quality and customer-centric approach of Thelen Body Shop. A paramount feature is their team of experienced and expert auto body technicians and estimators, boasting "over 150 years of combined experience." This wealth of knowledge ensures that vehicles are repaired accurately and efficiently. Their utilization of advanced equipment, particularly for frame straightening and paint matching, allows for precise and high-quality repairs that restore vehicles to manufacturer standards. Thelen Body Shop prides itself on top-tier customer care, guiding customers through the entire repair process and thoroughly explaining estimates and the work involved. A significant benefit is their proactive approach to working closely with insurance companies. This assistance helps streamline the claims process, reducing hassle and stress for the vehicle owner. Their painting services are notably robust, featuring a "special baking process" that improves and increases the durability of the paint finish, which they back with a "written Limited Lifetime Warranty." The facility's expanded size and upgraded amenities contribute to greater efficiency and convenience for customers. Furthermore, the commitment to repairing "all makes & models" means that regardless of the vehicle brand, customers can expect expert attention. They also understand the inconvenience of being without a vehicle and often provide the option to schedule a loaner vehicle (by appointment and subject to availability) to ensure minimal disruption to the customer's daily life.

While body shop promotions are generally less frequent and more specialized than those for routine mechanical service, Thelen Body Shop may offer various incentives or services to attract customers. Unlike regular service centers that have rotating specials on oil changes or tire rotations, body shops often highlight their value through their expertise, warranty, and customer service. Potential promotional information might include: Free Estimates for collision repair, allowing customers to understand the scope and cost of repairs without an initial commitment. This is a standard offering for reputable body shops. They may emphasize their process of working directly with insurance companies, which effectively reduces the customer's burden and could be seen as a form of "promotional service." Some body shops might offer a discount on related services after a major collision repair, such as detailing or paint protection applications. While not explicitly stated as "promotions," their "Limited Lifetime Warranty" on painting services is a significant long-term value proposition and a key feature that serves as a strong incentive. Customers should also inquire about any loyalty programs if they are part of a larger auto group or if they have previously used Thelen's services. It is always advisable to directly contact Thelen Body Shop or visit their official website to inquire about any current specials, packages, or preferred arrangements they might have with insurance providers.

In conclusion, Thelen Body Shop is a highly capable and customer-focused Auto Repair Station specializing in bringing vehicles back to their pre-accident condition after collision damage. With its modern facility, expert technicians, comprehensive range of repair and painting services, strong focus on customer care and insurance claim assistance, and a commitment to quality parts and lasting finishes, it stands as a reliable and professional choice for local residents in need of auto body work. Their emphasis on expertise and a seamless repair process offers peace of mind during a challenging time for vehicle owners.

Thelen Body Shop Photos

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Thelen Body Shop Location

Thelen Body Shop Customer Reviews

Thelen had my car for 47 days! My car has three new scratches on the driver's side, the gas tank fill spout is loose, my back car seat is loose. I had to rent a car for 47 days and that was expensive on top of the car maintenance which I'm taking my car into another dealership where I live to get it checked out because I believe some of the work was unfinished and falsified. I won't be going back to Thelens to get work done on my car.

May 01, 2025 · Shawn E63

Rockstars! My Honda CRV was the recent victim of parking lot damage. As one of our 3 estimates, we stopped into Thelens body shop. It was very busy, however, our turn came quickly and we worked with Kyle. He listened intently to our issue and was happy to put together an estimate. He was extremely customer focused, very unhurried and his easygoing approach sold us. He explained in detail, the process and answered all of our questions. We dropped the car on a Monday, where we met Mel, the body shop manager, and a nice loaner was provided. By Thursday, my car was completed, several days ahead of schedule. The work was perfection and as part of the service, my car was spotless both inside and out! Although we have not worked with Thelens recently, due to a sour car buying experience years ago, Mel and her team have turned that around, simply by providing top notch customer service and superior workmanship. Thank you!

Jan 17, 2025 · Brad Price

Well I needed thelen jeep help again! This time it was their body shop and I seriously recommend them ,I needed replacement parts and paint job and it looks BEAUTIFUL!!! A HUGE SHOUT OUT TO THE PEOPLE WHO PAINTED AND REPAIRED MY JEEP!!!! I COULD NOT BE HAPPIER THEY DID AN AMAZING JOB!! I had alot of communication eith the office staff and they have the patience of saints !!! I appreciate you all !! For any one that needs their service and you don't use them you are all missing out they have a GREAT !!! group of associates working there and I highly recommend you try them if yoy need any of their services!!! They truly do care about people!!!! TRY THEM PEOPLE YOU WILL LOVE THEM !!! A HUGE THANK YOU TO THE WHE STAFF !!!!

Sep 16, 2024 · Tami Behmlander

Very bad at communication. First they lost the estimate emailed by my insurance company (CC'd to me, so I know it was sent) and didn't realize until after I'd already waited a month for my initial drop off date. So I had to set up a new appointment for another month down the line. Then when they began work they didn't remain in contact at all. It took a week and a half after drop off until they even started working on my car and realized they needed to order more parts. Things happen, but at no point did anyone bother reaching out to me to let me know it was going to take an additional week and a half so I could adapt. Worst of all, instead of ever seeming the least bit apologetic they blamed every issue on my insurance company when it was clear the fault was on their end.

Dec 21, 2022 · Brandon

Front desk was very friendly and gave me lots of helpful info. The new girl was very helpful and she was upfront about being a new hire which I always appreciate. They replaced my front bumper and it looks perfect. Exact color and it's flush to the body of the car. Very happy with the work done to my car. 10/10 would come back

May 04, 2021 · Jared