The Oil Exchange

(109 reviews)

Auto Repair StationsNorth CarolinaCumberland CountyFayettevilleJack BrittBingham Drive

Cumberland County . North Carolina

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Operating Hours

Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed

The Oil Exchange Introduce

For local users seeking reliable and comprehensive automotive care, The Oil Exchange stands as a dedicated auto repair station committed to keeping your vehicle running smoothly. Operating within the “Auto Repair Stations” platform category, The Oil Exchange provides a wide array of services and goods for sale, catering to the diverse needs of car owners in the community. Their focus extends beyond simple fixes, aiming to be a trusted partner in long-term vehicle maintenance and performance.

Environment at The Oil Exchange

Upon arrival at The Oil Exchange, customers generally find an environment designed for efficiency and customer comfort. While specific aesthetics may vary, the typical setup for an auto repair station like The Oil Exchange prioritizes a clean and organized workspace. The service bays are usually well-lit and equipped with modern tools and diagnostic equipment, reflecting a commitment to professional service. For waiting customers, the reception area is typically neat and provides amenities such as comfortable seating, Wi-Fi access, and sometimes complimentary beverages. This setup aims to make the waiting experience as pleasant as possible, understanding that car repairs can sometimes take time. The atmosphere is generally professional and welcoming, with staff ready to assist and address inquiries, fostering a sense of trust and transparency.

Services Offered

As an "Auto Repair Station," The Oil Exchange offers a comprehensive suite of automotive services, extending far beyond their namesake. While oil changes are a core offering, they typically encompass various types of oil changes (conventional, synthetic blend, full synthetic) to suit different vehicle requirements and owner preferences. Beyond this fundamental service, you can expect a full range of preventive maintenance and repair services. These commonly include tire services such as rotations, balancing, flat repairs, and new tire sales, ensuring optimal grip and longevity. Brake services are also standard, covering everything from pad and rotor replacement to fluid flushes and brake system inspections, crucial for vehicle safety. Diagnostic services are a significant component, utilizing advanced computer systems to accurately pinpoint issues related to check engine lights, performance problems, and electrical malfunctions. Furthermore, The Oil Exchange often handles general repairs, including suspension work, exhaust system repairs, fluid flushes (transmission, coolant, power steering), battery testing and replacement, and belt and hose inspections and replacements. For more complex issues, many auto repair stations like The Oil Exchange also offer services related to engine repair, transmission services, and air conditioning system maintenance and repair, providing a one-stop shop for most automotive needs.

Key Features of The Oil Exchange

Several features typically distinguish an effective auto repair station like The Oil Exchange. One primary feature is the emphasis on certified technicians. Reputable repair shops invest in ensuring their staff is highly trained and certified, often through programs like ASE (Automotive Service Excellence), which signifies a high level of competency and expertise. This ensures that repairs are performed correctly and efficiently. Another crucial feature is the use of modern diagnostic equipment. As vehicles become increasingly complex with advanced electronics, specialized tools are essential for accurate troubleshooting. The Oil Exchange, as a modern auto repair station, would likely possess such equipment to precisely identify issues and avoid unnecessary repairs. Transparency in service is also a hallmark; customers often appreciate clear explanations of needed repairs, upfront pricing, and detailed invoices. Many modern auto repair shops also offer digital vehicle inspections, where technicians provide photos or videos of problematic components, giving customers a clearer understanding of the work being recommended. Furthermore, a strong focus on customer service is paramount, with staff being approachable, communicative, and willing to answer questions. Convenience features, such as appointment scheduling, comfortable waiting areas, and sometimes shuttle services or loaner cars, also contribute to a positive customer experience. Lastly, a commitment to using quality parts, whether OEM (Original Equipment Manufacturer) or reputable aftermarket components, ensures the longevity and reliability of repairs.

Promotional Information

The Oil Exchange, like many auto repair stations, frequently engages in promotional activities to attract new customers and reward loyal ones. Common promotions often revolve around their namesake service, with special discounts on oil changes, particularly for first-time customers or during specific seasons. You might encounter package deals that combine an oil change with other essential services like tire rotations or multi-point inspections at a reduced price. Seasonal promotions are also common, such as discounts on winterizing services (battery checks, coolant flushes) before cold weather or air conditioning checks in preparation for summer. Look out for online coupons or exclusive deals advertised on their website or social media channels. Many establishments also offer loyalty programs, where frequent visits earn customers points or discounts on future services. Community engagement is another promotional avenue, with The Oil Exchange potentially sponsoring local events or offering special rates for community members. Word-of-mouth referrals are highly valued, and some shops offer incentives for customers who refer new business. It's always advisable for local users to check The Oil Exchange's official website, social media pages, or call directly to inquire about current promotions and specials before visiting.

The Oil Exchange Location

The Oil Exchange Customer Reviews

Always does an amazing job, super fast service. Staff is very friendly and down to earth!!

Feb 21, 2025 · DK Jordan

I have used the Oil Exchange now for over 3 years. They are very welcoming, the service is outstanding, and the prices are reasonable. The best part is that you can count on their work being done correctly the first time and on time. I highly recommend them.

Nov 06, 2023 · Charles Willis

Might be the hidden gem of the 910. Great staff and great prices and good honest work. The shop replaced my tires flawlessly with no scratches on the wheel!

May 09, 2022 · jn halstead

We love this business. I pulled in to the The Oil Exchange a few years ago when I was price shopping for for a repair I had been told was needed for my very old minivan. The first thing Lynn asked me was how did I know that was the needed repair? They proceeded to find the real problem, which was not what I had been told elsewhere, then they found another problem, and the whole repair cost less than the original, unnecessary repair. The shaking problem with my van was resolved, and this car is still on the road thanks to Brett and Lynn’s persistence, patience, honesty, and integrity. We have a few older cars, and they have put a lot of time into helping us with all of them. We’re very happy with their willingness to talk through and work with tricky problems. They are up-front if the problems are complex, costly, or even need to be taken care of elsewhere. This is a small business and you won’t always get them on the phone immediately like at a large dealer with a pool of service advisors, but you won’t have to question their honesty, either. Their communication and timing is wonderful. I would seek out this business over a large dealership service center any day.

May 03, 2023 · Mary Quayle

I love this place they treat you like family and get right to the point I've been doing business with this company along time family and friends go there to get they car worked on 100% guaranteed every time I go there if you need a good mechanic shop go to the oil exchange

Jul 20, 2024 · Ricardo Wallace