Tesla Collision Cherry Hill

As an authorized Tesla body shop, Tesla Collision Cherry Hill aims to provide specialized repair services for Tesla vehicles in the Cherry Hill, NJ area. Located at 2040 Springdale Rd, Cherry Hill Township, NJ 08003, USA, this facility is designed to handle a range of collision and body damage repairs, ensuring that Tesla vehicles are restored to manufacturer specifications. The direct phone number for the facility is (856) 325-6259, with a mobile contact also available at +1 856-325-6259.

While specific details about the interior aesthetics and waiting areas of Tesla Collision Cherry Hill are not extensively detailed in public information, one can generally expect a modern and clean environment, consistent with the brand image of Tesla. Authorized collision centers typically maintain a professional appearance and are equipped with specialized tools and equipment necessary for the repair of Tesla's unique vehicle architecture, including advanced aluminum and high-strength steel frames, and complex electrical systems. The location on Springdale Rd suggests accessibility within the Cherry Hill Township, likely offering convenient access for local Tesla owners needing repair services.

As an "Auto Repair Station" specializing in Tesla vehicles, the primary service offered by Tesla Collision Cherry Hill is collision repair. This includes addressing structural damage, body panel replacement and repair, paintwork, and potentially mechanical repairs stemming from an accident. Given it's a Tesla-specific center, services would likely extend to:

• Structural Repair: Utilizing Tesla's proprietary repair procedures and jigs to ensure chassis integrity.
• Panel Replacement and Repair: Sourcing genuine Tesla parts for a precise fit and finish.
• Paint Refinishing: Matching Tesla's factory paint colors and finishes.
• Diagnostic Services: Advanced diagnostics to identify hidden damages to electrical systems and sensors that might occur during a collision.
• ADAS Calibration: Re-calibration of Advanced Driver-Assistance Systems (ADAS) sensors after repairs to ensure safety features function correctly.

The facility would be expected to work directly with insurance companies, simplifying the claims process for customers.

A key feature of Tesla Collision Cherry Hill, as an authorized center, is its specialization in Tesla vehicles. This means technicians are likely to be factory-trained and possess specific knowledge of Tesla's construction, materials, and technology. The use of genuine Tesla parts is also a significant feature, which is crucial for maintaining the vehicle's warranty, safety standards, and performance. The center is designed to provide comprehensive repair solutions for the unique requirements of Tesla's electric vehicles, differentiating it from general body shops that may lack the specific expertise or equipment.

Based on customer reviews, the experience at Tesla Collision Cherry Hill appears to be a mixed bag, with significant concerns raised regarding the quality of work despite positive comments about customer service. One customer reported a two-month repair time for driver's side rear door collision damage. Upon receiving the car back, several issues were noted on the passenger rear door, which was not involved in the collision, including a non-functional child lock and a half-opened door panel. The customer also reported dust inside the car, paint stains on rear seats, and dings and dents on the rear inside trim. These issues were attributed to the repair process, despite the car being fine when dropped off. The customer expressed disappointment and had to arrange for mobile service to address the door issue.

Another detailed review highlighted poor quality of work on initial repairs, with additional scratches and damages on neighboring panels, swirl marks and marring on newly painted areas, and an absence of clear coat on parts of the newly painted bumper. A lack of attention to detail was cited, particularly concerning areas that had previously been paint-corrected and had PPF removed for repair. Despite the manager's assurance to correct everything, the customer reported that the second attempt also resulted in low-quality work, including uncorrected marring, additional bumper scratches, and incorrectly assembled trim. The customer noted that no quality control inspection seemed to have been performed. While the service representative was commended for outstanding customer service, the core issue of poor quality of work and lack of detailing experience was emphasized. The customer spent over $5,000 on repairs and expressed significant disappointment with the final finish, stating that the shop should have admitted if certain detailing aspects were beyond their capability and offered to compensate for external corrections, rather than providing substandard results. It was also noted that Tesla refused any compensation or refund despite the issues, despite being quick to take upfront payment. These reviews suggest that while the facility may offer professional interaction through its customer service representatives, there have been recurring issues with the ultimate quality and meticulousness of the repair and detailing work performed.

While no specific promotional offers were found in the provided information, authorized Tesla Collision Centers often promote their adherence to Tesla's stringent repair standards, use of genuine parts, and certified technicians as key differentiators. Prospective customers are encouraged to contact the center directly for the most current information regarding services, repair processes, and any potential promotions.