I. Service Imports

Located at 1931 Olney Ave STE 400, Cherry Hill Township, NJ 08003, I. Service Imports operates as a specialized Auto Repair Station catering to a specific niche in the automotive service industry. With phone numbers (856) 424-0419 and +1 856-424-0419 available for contact, this establishment primarily focuses on the repair and maintenance of imported vehicles, with a particular emphasis on European, German, Japanese, and Swedish automobiles. Their business hours are Monday through Thursday from 7:30 AM to 5:30 PM, and Friday from 7:30 AM to 5:00 PM, remaining closed on Saturdays and Sundays. This schedule suggests a commitment to providing focused service during standard workweeks, allowing for thorough attention to each vehicle.

The core service offering at I. Service Imports revolves around comprehensive automotive care for a distinct range of vehicles. They are particularly recognized for their expertise with classic European autos as well as newer models from brands like Porsche and BMW. This specialization implies that their technicians possess a deep understanding of the intricacies and unique requirements of these vehicles, distinguishing them from general repair shops. Services include, but are not limited to, general auto repair, engine service, brake service, steering and suspension work, parts and accessories, heating and AC systems, and general auto maintenance. Their website also indicates that they are a Bosch authorized service center, further highlighting their commitment to quality and technical proficiency. Notably, they claim to be in business since 1974, with factory-trained technicians, suggesting a long-standing presence and experience in the field.

The environment at I. Service Imports appears to be geared towards specialized and detail-oriented work. While there isn't extensive information available about the waiting area amenities or the overall aesthetic of the facility, the nature of their specialization suggests a professional and well-equipped workshop. The focus on imported and classic vehicles often means a higher standard of care for the vehicles themselves, implying a clean and organized workspace. The address, 1931 Olney Ave STE 400, in a business park or commercial area, is typical for an auto repair shop, offering convenient access for customers in Cherry Hill and the surrounding regions.

A key feature of I. Service Imports, as gathered from customer feedback and online information, is their expertise in handling European, German, Japanese, and Swedish cars. This includes specific mentions of Porsche, BMW, Audi, Saab, Mercedes-Benz, and Volvo. Their technicians are said to be factory-trained and knowledgeable in both classic and newer models, providing accurate advice on repairs. Customers have often highlighted the honesty and fairness of the owner, Fred E. Avery, who guarantees all work performed. This emphasis on specialized knowledge and a personalized approach to customer service is a significant differentiator for this auto repair station. They also reportedly offer a free tire rotation and fluid check and top-off with an oil change, which can be seen as a promotional incentive for new and returning customers.

However, customer experiences provide a mixed picture. One customer enthusiastically praises them as the "Best place for classics as well as newer European autos," expressing complete trust with their old BMWs and newer Porsches and stating they are "the best at what they do." This positive review aligns with the advertised specialization and expertise in high-end imported vehicles. In contrast, another customer reported a negative experience, where a suspension repair took longer than promised (two days instead of one), the car's condition worsened after the repair, and the final charge was $300 more than the original quote. This review also mentioned an excessive tire pressure of 60 lbs upon return. This disparity in experiences highlights the importance of communication regarding timelines, costs, and post-service checks. While some customers laud the honesty and fair pricing, the negative feedback suggests that inconsistencies can occur, impacting customer satisfaction.

In terms of promotional information, I. Service Imports previously offered a coupon for "$20.00 ANY SERVICE $100 OR MORE" for the first service at their facility, although this specific offer has been noted as expired. However, the consistent mention of free tire rotation and fluid checks with an oil change serves as an ongoing potential incentive. The business's long history since 1974, along with the owner Fred E. Avery's guarantee on all work, are strong points that act as a form of promotion, emphasizing reliability and experience. The focus on specific import brands also allows them to target advertising and promotional efforts to owners of those vehicles, leveraging their specialized skills as a key selling point. Their website also allows customers to send messages for service requests, facilitating convenient scheduling and communication. The ability to request different services like auto repair, engine service, brake service, steering and suspension, parts & accessories, heating and AC systems, and auto maintenance through their online contact form further streamlines the customer interaction process.

Overall, I. Service Imports presents itself as a dedicated and experienced auto repair station in Cherry Hill, NJ, particularly strong in the maintenance and repair of imported vehicles, both classic and contemporary. Their specialization, factory-trained technicians, and long operational history are significant advantages. While generally praised for their expertise and integrity by many, isolated negative feedback concerning repair duration, cost discrepancies, and post-service issues indicate areas where consistency and customer communication are vital for maintaining a universally positive reputation. For owners of European, German, Japanese, and Swedish vehicles in the Cherry Hill area seeking specialized care, I. Service Imports offers a compelling option.