Tbone Sales LLC

Tbone Sales LLC, located at 410 Ray St N, Baltic, OH 43804, USA, presents itself as a multi-faceted business within the "Auto Repair Stations" category, uniquely combining automotive repair services with a convenience store and gas station. This diverse operational model caters to a wide range of customers, from local residents needing routine vehicle maintenance to commercial truckers requiring heavy-duty repairs and fuel. They can be reached at (330) 897-6131, which also serves as their mobile phone contact: +1 330-897-6131.

The "environment" of Tbone Sales LLC is a blend of a retail convenience store and a professional automotive repair shop. The front section of the facility would house the convenience store, offering snacks, drinks, and other everyday essentials, often including restrooms. This section is designed for quick stops, catering to travelers and locals alike. Adjacent to or behind the convenience store, there is a dedicated auto repair shop. This repair bay area is equipped to handle both light-duty vehicles (cars, light trucks, SUVs) and heavy-duty vehicles (commercial trucks and trailers). This means the shop environment would feature appropriate lifts, diagnostic equipment, and tools for a wide range of repairs, from basic oil changes to more complex engine and brake work. Given their reported services, it's likely they also have an area for tire mounting and balancing. Furthermore, as a gas station, the property includes fuel pumps and the associated infrastructure. The overall environment, while diverse, is geared towards providing convenience and comprehensive service to motorists passing through or residing in Baltic, OH.

The "services" offered by Tbone Sales LLC are quite extensive due to their hybrid business model. These services can be broadly categorized as follows:

• Auto Repair Services: This is a significant part of their operation, covering a wide array of vehicle maintenance and repair for cars, light trucks, and SUVs. These include:
  • Oil Changes and routine preventative maintenance.
  • Exhaust & Muffler Repair.
  • Steering Alignment.
  • Tire services (checking, repair, replacement).
  • Air Conditioning (A/C) system repair.
  • Air Filter Replacement.
  • Alternator Replacement.
  • Battery Testing & Replacement.
  • Belt and Hose Inspection and replacement.
  • Brake Repair (including brake pad replacement, rotor resurfacing/replacement).
  • Cooling System Repair.
  • Wiper Blade Replacement.
  • Computer Diagnostics for various vehicle issues.
• Heavy Truck & Trailer Repair: A specialization that sets them apart from many general auto repair shops. They offer comprehensive repair and service for heavy trucks and commercial trailers, including:
  • Diesel engine-specific maintenance (oil and filter changes, fuel filter replacements, water separator maintenance).
  • Heavy truck and trailer parts.
  • Federal & Out-of-State Inspection Station for commercial vehicles.
  • Heavy-duty trailers for sale (inspected & ready to roll).
  • Mobile repair services for roadside or on-site assistance.
• Tire Services: Beyond general tire repair, they offer a wide variety of tires for different vehicle types.
• Fuel Sales: As a gas station, they provide gasoline and diesel fuel for vehicles, often promoting competitive prices.
• Convenience Store: Offering a range of grab-and-go items such as snacks, beverages, and potentially some auto-related products.

The "features" of Tbone Sales LLC are defined by its integrated service model. A key feature is the "one-stop shop" convenience, allowing customers to refuel, grab snacks, and get their vehicle serviced at a single location. This is particularly beneficial for commercial truckers who can access specialized heavy-duty repairs and parts alongside fuel and convenience store amenities. Their capability to perform "Federal & out-of-state inspection station" services for heavy trucks is a significant differentiator, making them a go-to for interstate commercial vehicles in the area. They boast a "complete heavy truck and trailer repair shop" and a "wide selection of hard-to-find specialty parts for heavy trucks and trailers," indicating a deep inventory and expertise in this niche. The availability of "mobile repair" services is another valuable feature, minimizing downtime for commercial operations that experience breakdowns on the road. For cars, light trucks, and SUVs, they offer "reliable repair and maintenance service" with "attention to detail and a commitment to quality."

However, customer reviews provide a mixed perspective on the "features" related to customer interaction. While one review praises the "Folks are real nice!!" and describes it as a "Great place to stop and get snacks, restroom, gas," another review highlights "poor communication" and describes the overall service as "Very rude place." Specific mentions of a man answering the phone "in a very mean manner" and the "owner of the mechanic side" being "rude, mean and sexiest" point to potential inconsistencies in staff professionalism and customer service. These contrasting experiences suggest that while the physical amenities and range of services are strong features, the quality of customer interaction can vary significantly.

Regarding "promotional information," Tbone Sales LLC emphasizes its comprehensive offerings and competitive pricing. Their primary promotional messages include:

• **"Lowest fuel prices in Baltic, Ohio":** This is a direct promotional claim to attract customers to their gas station, which can also draw them to the repair services.
• **"Heavy truck & trailer sales, service and repairs, plus the lowest fuel prices in Baltic, Ohio":** This comprehensive statement highlights their specialized capabilities for commercial vehicles, combining sales, service, and fuel.
• **"Professional auto repair shop in Baltic, Ohio for oil changes, exhaust & muffler repair, steering alignment, tire changes":** This targets owners of regular passenger vehicles, outlining common services.
• **"Wide variety available"** for heavy truck and trailer parts: Stressing their extensive inventory for specialized needs.
• Convenience Store Specials: Their website lists "May Store Specials" on various non-automotive items (e.g., Amsoil Firearm Lubricant, Armor All wipes, snacks), indicating an active approach to promoting their retail side.

While the business clearly promotes its extensive service offerings and competitive fuel prices, the customer feedback suggests that consistently delivering on the promise of pleasant and professional customer service may be an area they need to address to align their operational reality with their potential promotional image. For potential customers, it's a place that offers significant convenience in terms of combined services, but with a note to manage expectations regarding customer interactions.