Take 5 Oil Change

Welcome to Take 5 Oil Change, located at 2306 Browns Mill Rd in Johnson City, Tennessee. As an Auto Repair Station, our primary focus appears to be providing quick and convenient oil change services. The "Take 5" branding typically suggests a fast service model, aiming to get customers back on the road in a short amount of time. While oil changes are a core offering, customer experiences, as reflected in online reviews, present a mixed perspective that potential local users should consider.

Details about the specific environment of this Take 5 Oil Change location are limited in the provided reviews. However, express oil change facilities are generally designed for efficiency, with service bays allowing for quick access to vehicles for oil changes and basic fluid checks. Customers typically remain in their vehicles during the service or wait in a designated area. One negative review mentions staff engaging in horseplay ("Staff would rather flip each other with rags than do their job!"), which, if accurate, suggests a potentially unprofessional atmosphere in the service area. This observation contrasts sharply with the positive review that highlights the crew's professionalism and kindness during an emergency repair situation.

The primary service offered at Take 5 Oil Change, as indicated by its name, is oil changes. This likely includes draining the old oil, replacing the oil filter, and adding new oil of the type specified by the vehicle manufacturer or requested by the customer. Express oil change services often include checking and topping off other essential fluids such as windshield washer fluid, coolant, power steering fluid, and brake fluid. However, one negative review explicitly states, "Got black hand prints all over my vehicle!" This suggests a potential lack of care in protecting the vehicle's exterior during the service process. In contrast, the positive review describes the crew going "above and beyond to get the issue resolved," indicating a willingness to address more complex problems when necessary, even for travelers passing through. This suggests that while oil changes are the primary service, the staff may be capable of handling other basic automotive issues.

A significant point of contention in the reviews is the pricing of services. One customer explicitly stated, "Services are overpriced!" and detailed paying over $100 for an oil change. This negative feedback regarding cost is a crucial factor for local users to consider. Conversely, the positive review does not mention pricing, focusing instead on the quality of service and the kindness of the staff during an emergency situation. This discrepancy in feedback suggests that pricing might be perceived differently depending on the specific service rendered or the urgency of the situation. The negative review implies that for routine services like oil changes, the cost may not be competitive compared to other auto repair stations in the Johnson City area.

A notable feature highlighted in one review is the exceptional customer service provided by the crew during an unexpected breakdown. This customer, traveling from Florida to Tennessee, described the staff as "AMAZING!" and praised their kindness and dedication to resolving the vehicle issue. They reported that the crew "went above and beyond," checked their work, and ensured the customer was satisfied, leading to a "customer for life." This positive experience suggests that in certain situations, particularly when customers are in distress, the staff at Take 5 Oil Change are capable of providing outstanding support and service. However, this contrasts with the other review that paints a picture of unprofessional behavior and a lack of attention to detail, resulting in damage to the customer's vehicle.

Promotional information is not explicitly mentioned in either of the provided reviews. Therefore, it is not possible to objectively comment on any current promotions or special offers that Take 5 Oil Change in Johnson City might be running. Local users would need to inquire directly with the store to learn about any potential discounts or bundled services.

The customer feedback for Take 5 Oil Change in Johnson City, TN, presents a stark contrast. One customer experienced unprofessional behavior, overpriced services, and damage to their vehicle, leading to a strong negative recommendation. On the other hand, another customer encountered exceptional kindness and problem-solving during a travel emergency, resulting in high satisfaction and loyalty. This divergence suggests that the quality of service and customer experience at this location may be inconsistent or highly dependent on the specific situation and the staff on duty. Local users should weigh these contrasting experiences when considering Take 5 Oil Change for their automotive needs.

For local users in Johnson City, TN, Take 5 Oil Change offers express oil change services and potentially other basic fluid maintenance. While one customer reported a significantly positive experience with the staff going above and beyond during an emergency, another detailed overpriced services and unprofessional behavior leading to vehicle damage. Potential customers should be aware of these differing viewpoints. If speed and convenience are priorities, it may be worth considering, but it would be prudent to be mindful of potential pricing and to ensure the staff is attentive and careful with your vehicle. It might also be beneficial to inquire about pricing upfront to avoid unexpected costs.

Given the limited and contradictory feedback, it is essential for local users to approach Take 5 Oil Change with cautious consideration, balancing the potential for quick and helpful service against the reported issues with pricing and professionalism. Further investigation or seeking more recent reviews might provide a clearer overall picture of the current service quality at this location.

In summary, based on the provided customer reviews, Take 5 Oil Change in Johnson City, TN:

• Primarily offers quick oil change services.
• Has received feedback indicating potentially overpriced services.
• Has one report of unprofessional staff behavior and damage to a vehicle.
• Has one report of exceptional customer service and problem-solving during an emergency.
• Lacks specific information about the environment or current promotions.

Local users should carefully consider these contrasting experiences when deciding whether to use Take 5 Oil Change for their automotive maintenance needs.