TA Auto Repair Sales & Service, Inc

Located at 323 Fluvanna Ave, Jamestown, NY 14701, USA, TA Auto Repair Sales & Service, Inc operates as a multifaceted establishment within the "Auto Repair Stations" category, also functioning as a car dealer. This introduction aims to provide an objective and detailed overview of TA Auto Repair Sales & Service, Inc, drawing upon publicly available information and customer feedback to describe its environment, the services and goods it offers, its reported features, and any discernible promotional information.

The environment of TA Auto Repair Sales & Service, Inc, situated on Fluvanna Ave in Jamestown, NY, suggests a facility designed to accommodate both vehicle sales and repair operations. As an "Auto Repair Station" and a car dealer, it would likely feature a showroom area for vehicles for sale and a separate garage or service bay area for repairs and maintenance. While specific details about the aesthetics of the waiting room or the neatness of the repair bays are not extensively documented in the provided information, the dual nature of the business implies a space where both potential car buyers and those needing vehicle service can be attended to. The location itself on a main avenue suggests accessibility for local residents and those commuting through Jamestown, providing convenience for a broad customer base. The operational setup would need to facilitate the smooth transition of vehicles between sales, inspection, and service, indicating a practical and organized layout for managing diverse automotive needs.

As an "Auto Repair Station" and a car dealer, TA Auto Repair Sales & Service, Inc provides a dual range of services and goods.

Regarding services, their primary offerings would include:

• Vehicle Repair and Maintenance: This forms the core of their "Auto Repair Station" function. Based on customer interactions, this includes standard services like oil changes and potentially more complex repairs that require diagnostics and part replacements. One customer specifically mentioned "checking our oil in our car before we departed," indicating routine maintenance services.
• Vehicle Sales: As a car dealer, they offer vehicles for sale. While the types of vehicles (new or used, specific makes/models) are not detailed, it implies a sales team that assists customers with purchasing cars, potentially offering financing or trade-in options.
• Arrangement of Related Services: One unique service highlighted by a customer was their ability to "arranged truck and movers for me." This suggests a broader scope of customer assistance that extends beyond pure automotive mechanics, indicating a willingness to help customers with logistical needs related to their vehicles or transitions.

In terms of goods for sale, TA Auto Repair Sales & Service, Inc would primarily offer:

• Vehicles: The primary goods for sale as a car dealer would be automobiles themselves, whether they are pre-owned or potentially new vehicles, depending on their dealership agreements.
• Auto Parts: As an auto repair station, they would stock or procure a range of auto parts necessary for the repairs and maintenance they perform. This would include common consumables like oils, filters, and fluids, as well as specific replacement parts for various vehicle systems.

The combination of sales and service aims to create a comprehensive automotive solution for customers, allowing them to buy a vehicle and have it serviced at the same location.

The features of TA Auto Repair Sales & Service, Inc, as perceived by customers, present a mixed picture.

On one hand, there are indications of positive attributes:

• Broader Customer Support: The ability to arrange "truck and movers" suggests a unique level of customer support that goes beyond typical automotive services, indicating a willingness to assist clients with related logistical challenges.
• Efficiency in certain services: "Jake for checking our oil in our car before we departed" implies that routine checks can be performed efficiently, contributing to customer peace of mind.
• Professionalism of arranged third-party services: The movers arranged by TA Auto were described as "on time, respectful of our belongings and everything went smooth," which reflects positively on TA Auto's network and ability to coordinate reliable external services.

However, a significant feature, highlighted by a prominent customer review, is a reported issue with pricing transparency and customer communication:

• Lack of Price Quote Adherence/Communication: A key negative feature, as reported by one customer, is the alleged failure to honor initial repair quotes and the lack of communication regarding increased costs. The bill reportedly jumped from "$164" to "$700" without prior notification, leading to accusations of being "shady" and lacking "integrity." This issue of price discrepancy and uncommunicated changes is a critical point of concern for customers seeking transparent and reliable service.
• Customer Service Concerns: This experience also led to a direct critique of "terrible customer service" and a strong recommendation to "Do not do business here!" Such feedback points to potential inconsistencies in customer handling, particularly when unexpected issues arise with billing.

The response provided by TA Auto Repair Sales & Service, Inc to the negative review indicates their perspective, suggesting the customer's vehicle likely needed additional work not covered by the initial quote and that an oil change was performed. However, the core of the customer's complaint remains the lack of communication before undertaking additional, costly work. This highlights that while services may be performed, the process of informing the customer about changes and securing approval is a crucial feature that needs consistent attention.

Regarding promotional information, the provided data does not explicitly detail any ongoing sales, discounts, or special offers from TA Auto Repair Sales & Service, Inc. As a car dealer, they would likely engage in standard automotive sales promotions, such as financing deals, seasonal sales events, or incentives for purchasing specific models, but these are not specified here. Similarly, for their repair services, they might offer routine maintenance packages or discounts on certain repairs, though this is not confirmed.

The customer reviews themselves inadvertently act as promotional (or counter-promotional) material. The positive review, highlighting their ability to arrange moving services and perform quick checks, serves as an endorsement of their helpfulness and efficiency in certain aspects. Conversely, the detailed negative review about pricing and communication issues acts as a strong caution to potential customers, which can significantly impact their perception and decision-making.

For direct inquiries about current vehicle inventory, pricing, specific repair quotes, or any available promotions, customers are advised to contact TA Auto Repair Sales & Service, Inc directly using their phone numbers: (716) 487-9909 or +1 716-487-9909. This direct communication allows customers to obtain real-time information and discuss their needs, helping them clarify pricing expectations before committing to services or purchases.

In conclusion, TA Auto Repair Sales & Service, Inc at 323 Fluvanna Ave, Jamestown, NY, operates as a combined "Auto Repair Station" and car dealer, offering both vehicle sales and a range of repair and maintenance services. While capable of providing unique customer support like arranging moving services and performing quick oil checks, customer experiences regarding pricing transparency and communication on repair costs have been mixed. This blend of services and varied customer feedback suggests that while they offer convenience by combining sales and service, potential customers should engage in thorough communication to ensure clear understanding of all costs and repairs before authorizing work.