T&C Diesel Truck and Trailer Repair, Inc.

Welcome to T&C Diesel Truck and Trailer Repair, Inc., located at 1630 US-25W #70, Dandridge, TN 37725, USA. While the name suggests a focus on diesel truck and trailer repair, and it operates within the Auto Repair Stations category, it's important to note that customer experiences, as reflected in online reviews, present a mixed picture. You can reach them at (865) 505-1919 or their mobile number +1 865-505-1919. Potential customers should carefully consider the varied feedback regarding their service quality and customer handling.

Based on the limited information about the physical environment, T&C Diesel Truck and Trailer Repair, Inc. likely operates from a repair shop capable of servicing large diesel trucks and trailers. They also appear to offer mobile mechanic services, bringing their expertise directly to the customer's location when needed. The environment would likely include service bays equipped for heavy-duty vehicle repairs and potentially an office area for customer interaction.

Here's a breakdown of the features and services based on the provided customer reviews, presenting both positive and negative experiences:

Potential for Mobile Repair Services: One positive review highlights the availability of a mobile mechanic from T&C Diesel. This service proved invaluable to a customer stranded in Sevierville, demonstrating their ability to provide on-site repairs for breakdowns, which is a significant convenience for truck and trailer operators.

Prompt Response: The customer with the DEF sensor issue praised T&C Diesel for their "immediate" response to their call for help. This suggests that they can be quick to react to service requests, especially in urgent situations.

Willingness to Go the Extra Mile: In the same positive review, "Clay," identified as the "C" in T&C, is commended for his efforts to find a needed part locally late in the day and then arranging for overnight shipping when local sources were unavailable. Additionally, a mobile mechanic ("Lane") was dispatched early the next morning to install the part, even after regular business hours were considered. This indicates a willingness to prioritize customer needs and work outside standard hours when necessary.

Focus on Diesel Truck and Trailer Repair (Implied): The name of the business and the nature of the positive repair (DEF system on a motorhome, which often uses diesel engines) suggest a specialization in diesel truck and trailer repair, potentially including complex electronic systems like DEF.

Serious Concerns Regarding Basic Service Quality and Safety: A starkly contrasting negative review details a highly concerning incident following a simple oil change and tire rotation. The customer reported that their tire came off shortly after leaving the shop due to improperly torqued lug nuts. This is a severe safety issue that could have had catastrophic consequences.

Poor Customer Service and Accountability: The handling of the wheel detachment incident described in the negative review is deeply troubling. The reviewer states that the owner did not apologize, avoided eye contact, and initially agreed to a full reimbursement but later reneged, only offering to cover the cost of what "went wrong" and the customer's expenses related to their mistake. The owner also reportedly dismissed the customer's concerns about the severity of the incident as "speculating."

Lack of Follow-Through on Promises: The negative review further mentions that the owner agreed to address damage caused to a neighbor's fence by the detached tire but had not done so as of the review date, over a week after the incident. This lack of follow-through reflects poorly on their commitment to resolving issues caused by their negligence.

Based on the limited but contrasting reviews, T&C Diesel Truck and Trailer Repair, Inc. potentially offers the following services:

• Oil changes and general maintenance
• Tire rotation and service
• Diesel engine repair
• Trailer repair
• DEF system diagnostics and repair
• Mobile mechanic services/roadside assistance
• Potentially other truck and trailer-related repairs and maintenance

However, potential customers should weigh the positive feedback regarding their mobile service and responsiveness in a specific breakdown situation against the serious allegations of negligence and poor customer handling in another instance.

Promotional Information: The provided reviews do not contain any information about ongoing promotional offers or discounts at T&C Diesel Truck and Trailer Repair, Inc. However, the willingness to dispatch a mobile mechanic outside of business hours and expedite parts delivery, as mentioned in the positive review, could be seen as a form of premium service that might be offered under certain circumstances. Conversely, the negative review details a situation where the business allegedly failed to fully compensate a customer for damages caused by their error, which is a significant detractor. Local users should inquire directly about pricing and any service guarantees before committing to work with T&C Diesel Truck and Trailer Repair, Inc., and carefully consider the potential risks highlighted in the negative feedback.

In conclusion, T&C Diesel Truck and Trailer Repair, Inc. in Dandridge, TN, appears to offer diesel truck and trailer repair services, including mobile assistance. While one customer experienced exceptional service during a breakdown, another reported a severe safety issue due to alleged negligence and unsatisfactory handling of the aftermath. Local users should be aware of these contrasting experiences when considering T&C Diesel Truck and Trailer Repair, Inc. for their vehicle service needs. It is advisable to seek further information and potentially references before entrusting them with your repairs. Contact them at (865) 505-1919 to discuss your specific needs and inquire about their service policies and guarantees, keeping in mind the critical safety concerns raised in one of the provided reviews dated March 2025.