SwapLoader USA, LTD.

Welcome to SwapLoader USA, LTD., located at 1800 NE Broadway Ave, Des Moines, IA 50313, USA. While categorized under Auto Repair Stations, SwapLoader USA, LTD. appears to be a specialized provider focusing on hook lift systems and related equipment, rather than general automotive repair. Hook lift systems are versatile hydraulic mechanisms mounted on trucks, primarily used for efficiently loading and unloading various types of interchangeable bodies or containers. SwapLoader USA, LTD. likely serves businesses and industries that require robust and reliable material handling solutions.

Based on the nature of their products, the environment at SwapLoader USA, LTD. likely includes a facility capable of assembling, servicing, and potentially manufacturing hook lift systems and related components. This might involve a workshop or industrial space equipped with heavy machinery, welding equipment, and areas for parts storage and distribution. Given the focus on specialized truck equipment, the environment would be geared towards handling and working with large-scale mechanical systems.

As a provider of hook lift systems, the primary services and goods offered by SwapLoader USA, LTD. would revolve around these specialized material handling solutions. Based on the customer reviews, their offerings likely include:

• Hook Lift System Sales: Providing a range of SwapLoader hook lift models, such as the SL 220 mentioned in the reviews, to meet various load capacity and application requirements.
• Hook Lift System Parts: Supplying components and replacement parts for their hook lift systems, including critical parts like body locks.
• Hook Lift System Service and Repair: Offering maintenance, troubleshooting, and repair services for SwapLoader equipment. The positive reviews indicate their willingness to address manufacturing defects and provide replacements.
• Technical Support: Providing assistance and expertise to customers regarding the operation, maintenance, and application of their hook lift systems.
• Potentially Custom Solutions: Depending on customer needs, they might offer customized hook lift solutions or modifications.

The customer reviews, although limited in number, highlight key features of SwapLoader USA, LTD.:

• Specialization in Hook Lift Systems: Their core business appears to be the provision and support of SwapLoader hook lift equipment.
• Commitment to Quality: The reviews mention a "missed weld on a body lock part," indicating that manufacturing defects can occur. However, their response in resolving the issue suggests a commitment to addressing quality concerns.
• Excellent Customer Service: Both reviews explicitly praise their "excellent customer service." This is a significant feature, indicating a focus on customer satisfaction and support. The willingness to replace a defective part at no cost to the customer demonstrates a strong customer-centric approach.
• Warranty Support: The fact that the part was replaced at no cost suggests a robust warranty or a strong commitment to standing behind their products.
• Potential for Future Business: The positive resolution of the issue has led the customer to state, "We will be buying another swap loader in the future," indicating a high level of satisfaction and trust in the company.

The provided information does not contain any specific promotional offers or discounts from SwapLoader USA, LTD. Businesses in the industrial equipment sector may have different promotional strategies compared to general auto repair shops. Promotions might be more tailored to specific industries or involve package deals on equipment and service contracts. To inquire about any potential promotions or special offers, it is best to contact SwapLoader USA, LTD. directly at their toll-free number: (888) 767-8000 or +1 888-767-8000. You can also visit their location at 1800 NE Broadway Ave in Des Moines to discuss your specific equipment needs and any available incentives.

The customer reviews for SwapLoader USA, LTD. focus on a specific instance of a manufacturing defect (a missed weld) and the company's response to the issue. Despite the initial problem, the customers were highly satisfied with the resolution, emphasizing the excellent customer service and the fact that the faulty part was replaced at no cost. This positive experience has not only retained a customer but has also fostered confidence in future purchases. The reviews underscore the importance of responsive and customer-focused service in the industrial equipment sector, where reliability and support are critical.

For businesses and individuals in the Des Moines area and beyond who require hook lift systems and related equipment, SwapLoader USA, LTD. appears to be a reputable provider. While not a general auto repair station, their specialization in hook lift technology, coupled with strong customer service as highlighted in the reviews, makes them a noteworthy option. If your operations involve the need for efficient loading and unloading solutions using hook lift systems, contacting SwapLoader USA, LTD. at their provided phone number would be a valuable step in exploring their products and services. Their commitment to customer satisfaction suggests a reliable partnership for your equipment needs.