Sunrise Toyota Service

Sunrise Toyota Service, located at 3984 Sunrise Hwy, Oakdale, NY 11769, USA, operates as a comprehensive automotive center within the "Auto Repair Stations" platform category. This facility is part of a larger Toyota dealership, meaning it not only offers a full range of car repair and maintenance services but also deals in the sale of new and used Toyota vehicles. They can be reached for service inquiries at (833) 476-0718 or +1 833-476-0718.

The environment at Sunrise Toyota Service, as an authorized Toyota dealership service center, is typically designed to be professional, well-organized, and customer-friendly. Dealerships often feature modern waiting areas with amenities like complimentary Wi-Fi, comfortable seating, and potentially refreshments, creating a comfortable space for customers while their vehicles are being serviced. Their website confirms amenities such as "Coffee, Water, TV, Comfortable Seating, Wi-Fi." The service bays are expected to be equipped with state-of-the-art diagnostic tools and specialized equipment specific to Toyota vehicles, ensuring efficient and accurate repairs. The overall atmosphere aims to reflect the brand's commitment to quality and customer satisfaction.

However, customer experiences at Sunrise Toyota Service appear to be quite varied, ranging from highly positive to significantly negative, particularly concerning sales interactions that bleed into service perceptions. One highly positive review highlights the "unmatched" reassurance and easy-going nature of a sales representative, Orlando, who "worked endlessly to meet all my expectations" when purchasing a new Rav4. This customer expressed extreme satisfaction, stating they "won't look elsewhere when purchasing my wife's new vehicle." This reflects a positive sales and initial purchase experience, where customer needs and expectations were seemingly prioritized.

In stark contrast, another review describes a "Terrible experience" primarily related to the sales process, which heavily impacted the perception of the dealership's trustworthiness. This customer alleges a "bait and switch advertising" tactic where the desired vehicle was unavailable upon arrival, leading to a prolonged, 7-hour wait and pressure to purchase a more expensive, older model with a high interest rate. The customer felt trapped due to being dropped off without a way home and unable to compare with other dealerships. This review issues a strong "⚠️ WARNING ⚠️ NOT A TRUST WORTHY PLACE," indicating a deep sense of dissatisfaction and distrust arising from sales practices. While this review focuses on sales, it directly impacts the overall perception of the dealership, which includes the service center.

Other general reviews found online for Sunrise Toyota (the dealership as a whole) show a mix of experiences. Some customers praise "great, quick friendly service" and "excellent experience" with service advisors, while others describe negative encounters related to customer service, buying process, and transparency. This suggests that while individual experiences with service staff can be positive, consistency in overall customer care, especially when sales and service departments interact or in high-pressure situations, might vary.

As an authorized Toyota service center, Sunrise Toyota Service offers a full suite of maintenance and repair services specifically designed for Toyota vehicles. These services are typically performed by Toyota-trained technicians who utilize genuine Toyota parts, ensuring compatibility and adherence to manufacturer standards. Services commonly include:

• Toyota Factory Scheduled Maintenance: Adhering to manufacturer guidelines for routine service intervals to ensure optimal vehicle performance and longevity.
• Oil Changes: Including standard and synthetic oil changes, with genuine Toyota oil filters.
• Tire Services: Tire rotation, balancing, alignment, and sales of a variety of tire brands suitable for Toyota vehicles. They claim to have a "Toyota Tire Center" and that their tires are "backed by the tire manufacturer's warranty and serviced through your Toyota dealer."
• Brake Service and Repair: Comprehensive inspection, replacement of brake pads and rotors, and brake fluid services.
• Battery Service and Replacement: Testing battery health, charging systems, and replacement with genuine Toyota batteries. They "Offer Complimentary Battery Tests."
• Multi-Point Inspections: Thorough checks of various vehicle components to identify potential issues before they become major problems.
• Engine Diagnostics and Repair: Using specialized diagnostic tools to identify and address engine-related issues.
• Transmission Services: Maintenance and repair of transmission systems.
• Fluid Replacement: Including coolant, power steering fluid, and other essential fluid services.
• Cabin and Engine Air Filter Replacement: Essential for vehicle performance and cabin air quality.
• Safety Recalls & Service Campaigns: As an authorized dealership, they handle all official Toyota recalls and service campaigns.
• Toyota Express Maintenance: Designed for quick, routine services.

Beyond service, as a dealership, they offer new and used vehicle sales, financing assistance, and potentially certified pre-owned Toyota vehicles, which come with their own inspections and warranties.

Sunrise Toyota Service, as an official Toyota dealership, boasts several key features:

• Toyota-Trained Technicians: A significant advantage is their staff of "Toyota-trained technicians," many of whom have earned top-level certifications. This ensures specialized knowledge and expertise in servicing Toyota and Scion vehicles.
• Genuine Toyota Parts: They use "Genuine Toyota parts" for all repairs and maintenance, which are designed to fit perfectly and maintain the vehicle's integrity and warranty. They offer "OEM and factory certified parts."
• Modern Facilities: Equipped with "state-of-the-art technology" and "up-to-date technology," the service center is prepared to handle the complexities of modern automotive systems.
• Customer Amenities: As mentioned, they offer a comfortable waiting lounge with amenities like Wi-Fi, coffee, water, and TV.
• President's Award Recipient: According to information found online, Sunrise Toyota has received the prestigious "President's Award" from Toyota Motor Sales. This award is given to dealerships that excel in categories including Customer Sales Satisfaction and Customer Service Satisfaction, indicating a commitment to high standards.
• Competitive Pricing Pledge: They claim a "competitive pricing pledge," stating they "spend the time to shop the competition, and we're priced right in line with the aftermarket shops," even for tires.

However, it is crucial to consider the contradictory customer feedback. While the dealership aims for high customer satisfaction and has received accolades, the serious accusations of "bait and switch" tactics, long waiting times, and alleged financial manipulation in sales as described in one review, indicate that the customer experience can be inconsistent and, in some cases, severely negative. The claim of a "very high interest rate" and inability to refinance suggests potentially aggressive sales tactics that prioritize profit over customer well-being. This suggests that while the technical service capabilities might be strong, the ethical and transparent aspects of customer interaction, particularly in sales, may require careful scrutiny by potential customers.

Sunrise Toyota Service regularly features various promotions and specials, typical for a dealership service center. These often include:

• Service Specials and Coupons: Discounts on common services like oil changes, tire rotations, brake repairs, and battery replacements. Their website explicitly mentions "Sunrise Toyota service specials."
• Parts Specials: Promotions on genuine Toyota parts and accessories.
• Seasonal Maintenance Packages: Offers tailored to prepare vehicles for different weather conditions.
• "Free Green Check-Ups": Offered to those who purchase a car from their lot, including checks of engine oil, brakes, and transmission.
• Competitive Pricing Pledge: As noted, they aim to match aftermarket shop prices for parts and services.

Customers interested in current promotions are advised to visit the official Sunrise Toyota website or contact their service department directly. Scheduling service appointments can typically be done online or by phone. The dealership actively promotes its commitment to customer satisfaction and the use of genuine parts and factory-trained technicians as a core value proposition.