Summit Automotive Management

Summit Automotive Management, located at 3271 Five Points Dr, Auburn Hills, MI 48326, USA, operates within the "Auto Repair Stations" category, but not in the traditional sense of directly servicing consumer vehicles. Instead, Summit Automotive Management is a specialized consulting and management firm that works behind the scenes with automotive dealerships, manufacturers, and distributors to enhance their service and parts operations, ultimately impacting the quality of vehicle repair and maintenance that local users experience. They can be reached at (248) 791-5500 or +1 248-791-5500. Their typical business hours are Monday to Friday, 9:00 AM to 5:00 PM.

Founded with a vision to reject mediocrity and outperform expectations, Summit Automotive Management prides itself on its expertise in improving dealer service department operations, owner retention, and overall profitability. This means that while you won't bring your car directly to this address for an oil change, the principles and practices they instill in dealerships contribute directly to a better experience for the end consumer at various auto repair stations.

The environment at Summit Automotive Management is that of a corporate office and consulting hub. Their location in Auburn Hills, a significant automotive center, places them strategically within the industry. Their operational philosophy is deeply rooted in partnership, expertise, and continuous improvement. They aim to work with their clients as business partners, ensuring "the smooth, seamless introduction of programs and changes with minimum interruption to your business." This collaborative approach is highlighted by their ability to provide "local expertise with international backing," and their 24/7 availability for advice.

Unlike a traditional auto repair shop, there are no customer reviews for direct car service for Summit Automotive Management at this specific address. Instead, the focus of their "customer" feedback would come from the dealerships and manufacturers they consult for. However, general information suggests a commitment to excellence, as their team, led by President Tania LaLonde, is "truly invested in helping our customers find the best vehicles and terms" and "providing a world class customer experience from start to finish" at the dealerships they manage. This implies that their internal environment fosters a culture of high performance and client satisfaction.

Summit Automotive Management offers a range of specialized services primarily aimed at improving the efficiency, compliance, and profitability of auto repair and service departments within dealerships and larger automotive groups. Their core offerings include:

• Service Department Operations Consulting: They assess and optimize all aspects of a dealer's service department, focusing on profitability, efficiency, and customer satisfaction. This can include everything from workflow design to technician productivity.
• Fixed Operations Management: This involves comprehensive consulting for service and parts departments, which are known as "fixed operations" in the automotive industry. Their goal is to enhance revenue and reduce costs in these critical areas.
• Dealer Compliance: They assist dealerships in navigating the complex landscape of automotive regulations, ensuring compliance and reducing potential liabilities.
• Quick Service Bay Design and Process Optimization: Summit Automotive Management helps design and implement efficient quick service bays, allowing dealerships to offer faster, more convenient services like oil changes and routine maintenance, directly benefiting the consumer.
• Dealer Service & Parts Training: They provide training programs for dealership staff, including service advisors, technicians, and parts personnel, to improve their skills, customer interaction, and adherence to best practices.
• Owner Retention Strategies: A key focus is on developing strategies that help dealerships retain customers for repeat service and future vehicle purchases, fostering long-term loyalty.
• Online Consulting and Training: Recognizing modern needs, they offer online consulting services, including assessments and coaching, which provide a flexible and cost-effective solution for dealerships globally. This leverages tools like Zoom for continuous communication and monitoring.
• Assistance with Wholesale & Retail Operations: They work with clients to improve both the wholesale (parts distribution) and retail (direct-to-consumer service) aspects of a dealership's fixed operations.

The company emphasizes its extensive experience, with over 17 years in business and hundreds of dealership visits, leading to "proven success with enhanced Customer Service/Retention and increased Profitability." They have worked with many major vehicle manufacturers, distributors, and dealers worldwide.

The defining features of Summit Automotive Management lie in its strategic impact on the broader automotive service industry:

• Expertise in Fixed Operations: Their deep specialization in service and parts departments means they bring highly targeted knowledge and proven methodologies to their clients, directly translating to more efficient and customer-friendly experiences at the dealership level.
• Profitability Enhancement: By optimizing operations, they help dealerships become more profitable, which can, in turn, allow those dealerships to invest more in facilities, training, and customer service.
• Customer Retention Focus: Their emphasis on owner retention means they help dealerships implement practices that encourage customers to return for service, leading to a more consistent and higher quality experience for the consumer.
• Global Reach and Local Expertise: While having international experience and working with major global players, they also pride themselves on bringing "local expertise," adapting their strategies to specific market conditions.
• Adaptability and Innovation: Their swift adoption of online consulting services, especially in response to evolving business needs, demonstrates their flexibility and commitment to modern solutions.
• Confidentiality and Trust: Summit Automotive Management operates with "the highest regard for client privacy and confidentiality," building trust with their high-profile clients in a competitive industry.

For local users in Auburn Hills, the presence of Summit Automotive Management implies that automotive service providers in the region, particularly Kia dealerships like Summit Place Kia (which shares a similar name and geographic proximity, and may be a client or related entity, given that some online search results for "Summit Automotive Management" lead to "Summit Place Kia Auburn Hills"), are likely benefiting from sophisticated management and training practices aimed at delivering a superior customer experience. This indirectly translates to better-trained staff, more efficient service processes, and a higher standard of auto repair and maintenance available to the public.

As a business-to-business (B2B) service provider, Summit Automotive Management's "promotional information" is geared towards attracting dealerships and automotive groups rather than individual car owners. This includes highlighting:

• Proven Track Record: Emphasizing their "proven success" with enhanced customer service and increased profitability at numerous dealerships.
• Comprehensive Solutions: Promoting their ability to assist with "anything related to Service and Parts Operations," from design to training.
• Flexibility and Responsiveness: Advertising their "flexibility and understanding" to adapt their approach and their 24/7 availability for client advice.
• Cost-Effectiveness of Online Services: Positioning their online consulting as "MORE cost-effective – same results" compared to traditional on-site consulting.
• Focus on Client Benefits: Clearly articulating the advantages their clients gain, such as increased owner retention, improved profitability, and seamless program introduction.

While local users in Auburn Hills won't find coupons for an oil change directly from Summit Automotive Management, their presence in the area signifies a dedication to elevating the standards of automotive service. By consulting with dealerships on best practices, customer service, and operational efficiency, Summit Automotive Management contributes to an environment where consumers can expect higher quality and more professional auto repair and maintenance experiences across the region.