Quality Lubrication Oil Change and Auto Center

Quality Lubrication Oil Change and Auto Center, situated at 3450 Walton Blvd, Auburn Hills, MI 48326, USA, is a highly regarded establishment within the "Auto Repair Stations" category. While their name prominently features "Oil Change" and "Lubrication," this center offers a much broader spectrum of automotive services, establishing itself as a go-to destination for comprehensive vehicle maintenance and repair for local users in Auburn Hills and the surrounding areas. Operating hours are generally Monday-Friday: 8 am - 7 pm, Saturday: 8 am - 6 pm, and Sunday: 10 am - 4 pm, providing ample opportunity for service. You can contact them by phone at (248) 373-0086 or +1 248-373-0086.

Quality Lubrication Oil Change and Auto Center has been family-owned and operated since 1981, celebrating over 35 years of service. This long-standing presence in the community speaks volumes about their consistency and dedication. Their mission is to treat each customer like family, providing trustworthy auto service at appreciative prices. This commitment to customer care and honesty is consistently reflected in the positive reviews from their clientele.

The environment at Quality Lubrication Oil Change and Auto Center is consistently described as welcoming, efficient, and professional. Reviews highlight a clean and comfortable service bay, conducive to a quick and pleasant experience. The business prides itself on its "drive-thru oil changes," allowing for efficient service where customers often don't even need to leave their vehicles, or can wait in a clean lobby while quick services like battery replacements are performed. This focus on speed and convenience is a significant draw for busy individuals.

A recurring theme in customer feedback is the exceptional customer service. Customers frequently praise the staff, specifically mentioning individuals like Jeff and his crew, for their "excellent care," "friendly," "courteous," and "professional" demeanor. Even when arriving close to closing time, customers feel that they are "taken excellent care of" and are "in and out quickly and with a smile." The sentiment of being "treated like family" and receiving "honest feedback on what needs to be done to our cars" underscores a strong emphasis on transparency and building long-term relationships rather than just making a sale. The offer of a "bottle of water while you wait" and the willingness to "vacuum" demonstrate an attention to small details that enhance the customer experience.

Despite its name, Quality Lubrication Oil Change and Auto Center provides a wide array of auto repair and maintenance services, positioning itself as a comprehensive automotive center. Their services include:

• Oil Changes: This is a cornerstone service, offered efficiently and professionally. They provide full-service oil changes, including up to 5 quarts of oil, filter replacement, chassis lubrication, and a comprehensive 17-point inspection. They offer a variety of oil brands and cater to different vehicle types.
• Tire Services: This includes tire repair (such as patching flat tires), tire pressure checks, and potentially tire rotation. Customers have specifically lauded instances where flat tires were patched for free as a gesture of customer loyalty.
• Battery Service: They offer battery checks and replacement services, often able to provide and install new batteries quickly, with one customer noting a replacement was done in about 30 minutes.
• Fluid Checks and Flushes: Beyond oil, they inspect and top off various fluids including brake fluid, coolant, power steering fluid, washer fluid, differential fluids, and transfer case fluid. They also perform brake system flushes, coolant system flushes, differential flushes, power steering flushes, and transmission flushes.
• Belt and Hose Replacement: They inspect and replace worn belts and hoses to prevent breakdowns and ensure proper vehicle operation.
• Light and Bulb Replacement: Services include headlight and other bulb replacements for safety and visibility.
• Check Engine Light Diagnosis: They can diagnose and address issues causing the check engine light to illuminate, helping customers understand and resolve underlying problems.
• Fuel System Cleaning: Services like fuel injection cleaning are offered to improve engine performance and efficiency.
• General Maintenance and Inspection: Every oil change typically comes with a thorough multi-point inspection, checking various components like air filters, wiper blades, lights, and serpentine belts, to identify potential issues early.
• ASE Mechanics: The presence of ASE-certified mechanics on staff ensures that the repairs and services are performed by qualified professionals, guaranteeing quality workmanship.

They are equipped to service most cars and trucks, foreign and domestic, and their dedication to using "highest quality replacement parts, filters, oils, and components" ensures durable and reliable repairs. The fact that their services are backed by a quality workmanship guarantee further instills confidence in their offerings.

Quality Lubrication Oil Change and Auto Center's promotional strategy appears to be heavily reliant on its commitment to customer value and loyalty. Key aspects include:

• Value-Oriented Pricing: Customers consistently refer to their services as "very reasonably priced" and a "good value." This competitive pricing, combined with high-quality service, is a significant draw.
• Exceptional Customer Loyalty Rewards: The most impactful "promotion" is their treatment of loyal customers. The instance of patching a flat tire and filling all tires for free because the customer "been a loyal customer" is a powerful testament to their appreciation for repeat business. This fosters incredibly strong customer relationships and encourages repeat visits.
• Complimentary Services with Oil Change: The inclusion of a 17-point inspection, fluid top-offs, and chassis lube with every oil change adds significant value without additional cost, promoting preventative maintenance.
• Quick and Convenient Service: The promise of being "in and out quickly" and "fast, clean and a good value" acts as a strong promotional point for busy individuals seeking efficient service.
• Transparency and Honesty: The commitment to providing "honest feedback" and not trying to "upsell unneeded services" is a form of ethical promotion that builds trust and long-term customer relationships.
• Online Presence and Reviews: Their strong online reviews, with a high average rating, serve as a significant promotional tool, influencing potential new customers. They often have coupons available on their website as well.

For local users in Auburn Hills, Quality Lubrication Oil Change and Auto Center represents a highly reliable and customer-friendly option for routine maintenance and essential auto repairs. Their long history, focus on honest service, fair pricing, and extraordinary gestures of customer appreciation, like free services for loyal patrons, make them a highly recommended "Auto Repair Station" that truly values its community.