Subaru of Dayton Parts Department

For Subaru owners in Washington Township, Ohio, and the greater Dayton area, the Subaru of Dayton Parts Department, located at 995 Miamisburg Centerville Rd, Washington Township, OH 45459, serves as a specialized component within the broader category of Auto Repair Stations. While primarily focused on providing and selling genuine Subaru parts, their role is crucial in supporting vehicle maintenance and repair, whether performed by professional mechanics or individual owners. Understanding the specific needs of Subaru enthusiasts and owners, the Parts Department aims to be the primary resource for authentic components and accessories.

One customer review offers a positive perspective, highlighting "excellent customer service." This reviewer specifically praises the department's efficiency in both shipping and phone communication, stating, "They always promptly ship and answer the phone when I call." This suggests a streamlined process for customers who may need parts delivered or have inquiries requiring immediate attention. The reviewer goes on to declare the Subaru of Dayton Parts Department as their "Go-To for online Subaru Parts," indicating a level of trust and satisfaction with their remote ordering services. This positive feedback underscores the department's commitment to serving customers beyond their physical location.

However, another customer review presents a contrasting experience, expressing dissatisfaction with a specific order. This customer, while stating they "like the dealership," was "not impressed with this experience." The issue revolved around an online order placed 18 days prior as a gift that had not yet shipped. The customer visited the dealership to inquire about the order, hoping to avoid the "free (not free) shipping charges." Subsequently, they received an email stating the order had shipped, but the customer found that only a label had been created, with the actual shipment occurring on January 3, 2023, for an order placed on December 12, 2022. As of January 4, 2023, the order was still pending. This experience led the customer to conclude, "Next time I will drive to the dealership, order, and wait." This feedback highlights a potential inconsistency in the online order fulfillment process and communication regarding shipping status.

Considering these two reviews, the Subaru of Dayton Parts Department appears to excel in providing accessible phone support and potentially efficient shipping for some online orders. However, there seems to be room for improvement in the transparency and timeliness of the online order fulfillment process, particularly regarding the accuracy of shipping notifications.

As a parts department within a dealership, the environment is likely professional and focused on inventory management and customer service at the counter. Customers visiting in person can expect a parts counter where they can speak with knowledgeable staff to identify and order the specific Subaru parts they require. The department would also have storage areas for their extensive inventory of genuine Subaru components.

The services offered by the Subaru of Dayton Parts Department primarily revolve around the sale of goods, specifically genuine Subaru parts and accessories. These services likely include:

• In-Person Parts Sales: Assisting customers at the dealership counter to identify and purchase necessary parts.
• Online Parts Ordering: Facilitating remote purchases with shipping options.
• Phone Order Support: Answering inquiries and processing orders over the phone.
• Parts Look-up and Identification: Utilizing their expertise and systems to ensure customers get the correct parts for their specific Subaru model and year.
• Special Orders: Sourcing parts that may not be immediately in stock.
• Accessory Sales: Offering a range of genuine Subaru accessories to personalize and enhance vehicles.
• Potentially Wholesale Parts Supply: Serving local independent repair shops that specialize in Subaru vehicles.

Features of the Subaru of Dayton Parts Department likely include:

• Genuine Subaru Parts: Ensuring the quality and compatibility of components.
• Knowledgeable Staff: Possessing expertise in Subaru vehicles and their specific parts requirements.
• Efficient Phone Communication: As noted in a positive review.
• Online Ordering System: Providing convenience for remote customers.
• Access to Subaru's Parts Catalog: Allowing for accurate identification and ordering of even specialized parts.

Promotional information for a dealership parts department can vary. Some common strategies that the Subaru of Dayton Parts Department might employ include:

• Parts Specials: Offering discounts on specific parts or categories of parts.
• Accessory Promotions: Highlighting deals on popular Subaru accessories.
• Service and Parts Bundles: Offering discounts when parts are purchased in conjunction with service from their service department.
• Online Order Discounts: Incentivizing online purchases.
• Email Newsletters: Informing customers about new parts, accessories, and special offers.
• Loyalty Programs: Rewarding repeat customers.
• Partnerships with Local Subaru Clubs or Enthusiast Groups: Offering exclusive discounts or support for events.
• Seasonal Promotions: Focusing on parts relevant to specific times of the year (e.g., winter maintenance parts).

Given the mixed feedback regarding online order fulfillment, a potential area for promotional focus could be to improve and clearly communicate the online ordering and shipping process to build greater customer confidence in remote purchases. Transparency regarding shipping timelines and accurate updates would be beneficial.

In conclusion, the Subaru of Dayton Parts Department serves as a key resource for Subaru owners in the region seeking genuine parts and accessories. While praised for excellent phone support and potentially efficient shipping for some online orders, there is an indication that the online order fulfillment process could be improved in terms of speed and communication. Local Subaru owners can likely rely on their knowledgeable staff for accurate parts identification and over-the-counter service, and those outside the immediate area may find their online and phone ordering options convenient, with the caveat to potentially confirm shipping timelines. To further enhance their service and attract local users, a focus on clear communication and efficient processing of all orders, both in-person and online, would be beneficial.

For inquiries or to place an order, the Subaru of Dayton Parts Department can be reached at (937) 982-4730 or their mobile number +1 937-982-4730. Their physical address is 995 Miamisburg Centerville Rd, Washington Township, OH 45459, USA. Subaru owners in the area are encouraged to contact them for their genuine parts needs.