Steven's Ford Service

Steven's Ford Service, located at 507 NY-112, Patchogue, NY 11772, USA, operates as a specialized "Auto Repair Station" with a clear focus on Ford vehicles. While also serving as a dealership for new and used Ford sales, its service center is a key offering for Ford owners in Patchogue and the wider Long Island area. They can be reached via phone at (631) 475-1133 or mobile at +1 631-475-1133.

As a dealership-affiliated service center, Steven's Ford Service typically provides a well-equipped and professional environment. Customers can expect a clean and organized facility with dedicated service bays, advanced diagnostic equipment specific to Ford vehicles, and a comfortable waiting area. The presence of a parts department on-site means immediate access to Genuine Ford Parts, which is a significant advantage for maintaining the integrity and warranty of Ford vehicles. The overall environment is designed to instill confidence and professionalism, reflecting the standards of a franchised dealership service operation. Some locations may offer amenities such as Wi-Fi, refreshments, or even shuttle services or pick-up/delivery options to enhance customer convenience, though specific details for this location would need direct confirmation.

Steven's Ford Service offers a comprehensive range of maintenance and repair services tailored specifically for Ford models. Customers bring their vehicles for various needs, from routine upkeep to complex mechanical and electrical diagnostics and repairs. Based on customer reviews, the services include, but are not limited to:

• Routine Maintenance: This would encompass essential services like oil changes, tire rotations and pressure checks, fluid top-offs, and multi-point vehicle inspections. These services are crucial for extending the life and ensuring the safety of Ford vehicles.
• Complex Issue Diagnostics and Repair: One customer specifically mentioned a "complex issue" with their vehicle that Rob, a service advisor, was able to fix and explain in detail. This indicates their capability to handle more intricate problems that require specialized knowledge and equipment.
• Specific Vehicle Model Expertise: The mention of an F-150 owner consistently bringing their truck back suggests a strong understanding and capability in servicing popular Ford models like the F-Series trucks.
• Genuine Ford Parts: As a Ford service center, they utilize and provide authentic Ford parts for all repairs and replacements, ensuring compatibility and adherence to manufacturer standards.
• Certified Technicians: Dealership service centers like Steven's Ford typically employ factory-trained and certified technicians who have in-depth knowledge of Ford vehicles, including the latest models and technologies. This ensures that repairs are performed correctly and efficiently.

A standout feature of Steven's Ford Service, as highlighted by customer reviews, is the emphasis on communication and professionalism. Service advisors like Chris M. are praised for keeping customers "informed and ensures that all of my concerns are addressed." Similarly, Rob was commended for being "professional and thorough" and explaining issues "in detail." This commitment to transparent and clear communication is a significant factor in building customer trust and satisfaction. The reviews suggest a highly professional approach to service, with technicians who are not only skilled but also capable of explaining technical details in an understandable manner to vehicle owners. The consistency of positive experiences, with customers stating they "would not bring my F150 anywhere else" and "will return to Stevens112 for service," underscores a strong reputation for reliability and quality of work. The facility's ability to fix "complex issues" further solidifies their standing as a competent and trustworthy service provider for Ford vehicles.

While specific promotional information was not directly provided in the reviews, dealership service centers like Steven's Ford Service frequently offer a variety of promotions and incentives to attract and retain customers. These often include:

• Service Specials: Discounts on common services like oil changes, tire rotations, brake inspections, or battery checks.
• Parts Specials: Deals on genuine Ford parts and accessories.
• Seasonal Maintenance Packages: Promotions for specific services recommended for different times of the year (e.g., winter readiness checks, summer A/C service).
• Warranty Coverage: As an authorized Ford service center, all services performed and genuine parts installed typically come with warranty coverage, providing added peace of mind to customers.
• Online Scheduling: Many modern service centers offer the convenience of scheduling appointments online, allowing customers to book service at their leisure.