Stevens 112 Ford Service Department

Welcome to Stevens 112 Ford Service Department, located at 507 Medford Ave, Patchogue, NY 11772, USA. As an integral part of a Ford dealership, Stevens 112 Ford Service Department operates within the Auto Repair Stations category, providing maintenance and repair services specifically for Ford vehicles and potentially other makes as well. The available customer reviews present drastically different experiences, offering contrasting perspectives on the quality of service and customer care provided.

As a service department within a car dealership, the environment of Stevens 112 Ford Service Department would typically include service bays equipped with specialized tools and diagnostic equipment necessary for working on Ford vehicles. There would likely be a customer service area where vehicle owners can check in their cars, speak with service advisors like Fernando mentioned in one review, and wait for their service to be completed. Dealership service departments often have a more formal setting compared to independent repair shops, sometimes offering amenities like waiting lounges with seating, Wi-Fi, and refreshments. The cleanliness and organization of the service area can vary, but manufacturer-affiliated service centers often adhere to certain standards.

As an Auto Repair Station associated with a Ford dealership, Stevens 112 Ford Service Department likely offers a range of services tailored to Ford vehicles. Based on the two customer reviews, we can infer some of these services:

• Routine Maintenance: One positive review explicitly mentions an oil change, fluid check, and tire rotation performed on a Ford Edge. These are standard routine maintenance services offered by most auto repair stations to ensure vehicle longevity and performance.
• Brake Checks: The same positive review mentions checking the brakes, indicating that brake inspections are part of their service offerings, which is crucial for vehicle safety.
• Belt and Hose Checks: The inspection of belts and hoses was also mentioned in the positive review, which is another essential aspect of routine vehicle maintenance to prevent breakdowns.
• Addressing Warning Lights: The initial reason for the visit in the positive review was the "Service Soon Light" coming on, suggesting that the service department handles diagnostics and repairs related to vehicle warning systems.
• Potentially Broader Repairs: While not detailed in these specific reviews, it is reasonable to assume that as a dealership service department, they are equipped to handle a wide range of more complex repairs beyond basic maintenance, potentially including engine, transmission, electrical system, and other component repairs specific to Ford vehicles.

The features of Stevens 112 Ford Service Department, as perceived by the two customers, are diametrically opposed:

• Positive Experience - Prompt Attention: One customer who contacted Fernando in service was told to "Come Now" immediately after mentioning their "Service Soon Light," indicating a willingness to provide prompt attention to customer needs.
• Positive Experience - Comprehensive Service: The service performed on the Ford Edge included an oil change, fluid check, tire rotation, and checks of brakes, belts, and hoses, suggesting a thorough and comprehensive approach to routine maintenance.
• Positive Experience - Satisfied Customer: The enthusiastic tone of the first review, with phrases like "NEED I SAY MORE - 😀," indicates a highly satisfied customer who felt their vehicle was well taken care of.
• Negative Experience - Alleged Dishonesty and Unmet Promises: The second review uses strong negative language, accusing the dealership (and specifically mentioning someone named Bill) of being "liars" and not fulfilling their promises.
• Negative Experience - Accusation of Ripping Off Customers: The reviewer claims that the dealership tries to "rip off" customers, suggesting concerns about their pricing or billing practices.
• Negative Experience - Disregard for Safety (Alleged): A serious accusation is made that the dealership does not care about customer safety, although no specific details are provided to support this claim in the review.
• Negative Experience - Repeated Complaints to the BBB: The mention of being reported to the Better Business Bureau (BBB) more than 12 times is a significant indicator of potential ongoing customer dissatisfaction and unresolved issues.
• Negative Experience - Strong Recommendation to Avoid: The reviewer strongly advises others to "Go ANYWHERE but here!" and "DO NOT DO BUSINESS WITH THIS DEALERSHIP!" highlighting the severity of their negative experience.

Currently, there is no specific promotional information available for Stevens 112 Ford Service Department based on these two reviews. Dealership service departments sometimes offer promotions on routine maintenance services, seasonal checks, or discounts on specific repairs. Local users would need to contact Stevens 112 Ford Service Department directly to inquire about any current specials or offers they might have.

For local users in Patchogue, NY, and surrounding areas who own Ford vehicles or are considering Stevens 112 Ford Service Department for their auto repair needs, the available customer reviews present a critical dilemma. One customer had a positive experience with prompt and comprehensive routine maintenance. However, the other review paints a very negative picture, alleging dishonesty, poor customer service, and a disregard for customer well-being, further supported by a high number of complaints to the BBB. Potential customers should carefully consider these contrasting viewpoints. It might be prudent to seek additional reviews from other sources to gain a broader understanding of the typical customer experience at this service department. If considering their services, it would be wise to clearly communicate expectations, obtain detailed estimates, and potentially seek second opinions for significant repairs.

In conclusion, Stevens 112 Ford Service Department in Patchogue, NY, operates as an Auto Repair Station associated with a Ford dealership, offering services such as routine maintenance and potentially more complex repairs. The limited customer feedback available presents extremely divergent experiences. While one customer reported prompt and thorough service, another strongly warned against doing business with them, citing dishonesty and poor practices, supported by a significant number of BBB complaints. Local users should approach Stevens 112 Ford Service Department with caution, considering the serious allegations made in one of the reviews, and conduct further research before entrusting their vehicle to their care.