Star Hyundai Service and Parts

In a day and age where everything is digital first, I feel like the human touch and customer service is a lost art… but not the case with Star Hyundai! On Dec 23rd, I found my car’s driver wipers were stuck and we had to drive that evening back to Boston with the kids. Scrambling, I called Star Hyundai and almost immediately spoke to the service mgr, who told me to bring it in. No appointment. No promises. But willing to help. A quick two hours later, the car was fixed and I was able to get the family on the road! Christmas came early! I am super grateful for their service and willingness to help.

Jan 06, 2025 · Fang Yuan

I recently moved to the area and was ambivalent as i’m sure we all know most to dos regarding our cars are nothing short of a headache. I was so pleasantly surprised at how quickly & painlessly Star service resolved a long standing car issue for me. Jessica was my associate and is absolutely lovely. Sending thank yous to everyone on the staff for their daily hard work!

Oct 29, 2024 · Emily Friedman

I made an appointment for a stinking oil change. They lost or likely purposely lose my appointment. Just before they worked on it, I asked how much & was quoted $79 for it. The official rate on the website is $35. The joker was pulling a fast one. So, I just got my car back. The waiting room is a dirty, dingy, cramped, and without any usual amenities. Avoid this place.

Dec 05, 2024 · SH Yoon (NYster)

I dropped my car off for maintenance and was disappointed with the overall service. After waiting several hours, I had to call to check if my car was done, and was told, 'We will call you back.' No one ever did. When I called again 20 minutes before closing, no one picked up so I had to run there to see what was going on. The front desk then proceeds to tell me it wasn't their job to call the customer when the service is done and that it’s the associate’s responsibility. I tried explaining that no one had contacted me, but they claimed their phone lines were down, despite never mentioning this earlier. Instead of addressing the issue, the front desk staff seemed dismissive and disrespectful. If communicating with customers isn’t their job, then what is? Poor service and terrible communication.

Oct 08, 2024 · Tiffany Pham

Awful work, terrible service. Came in for a servicing and they lost my key. They failed to reprogram it properly 3 times, and had me come in for a new appointment each time. Was basically accused of losing the key and for other issues that arose as a result of their work. Countless hours and wasted gas spent for an issue that could’ve been avoided, had the service center been more organized. Will not be returning again, and I would not recommend anyone to either, unless they’re looking to waste their own time.

Oct 10, 2024 · Rowan