Southern Tire Mart at Pilot

Located at 164 Riverside Dr, Fultonville, NY 12072, USA, Southern Tire Mart at Pilot operates as a specialized Auto Repair Station, primarily focusing on tire services and comprehensive truck repair. As its name suggests, this facility is strategically located within a Pilot Flying J travel center, a common arrangement across North America that offers convenience and a broader range of amenities for both professional drivers and general motorists. For inquiries, they can be reached at (838) 383-4240 or +1 838-383-4240.

Fultonville, NY, is a village situated along the Mohawk River, often serving as a stop for travelers on the New York State Thruway (I-90). The location on Riverside Drive, within a Pilot Flying J travel center, is a key aspect of Southern Tire Mart's environment. Pilot Flying J locations are typically large, well-equipped facilities designed to cater to the needs of truck drivers and general motorists alike. This means the Southern Tire Mart benefits from:

• High Traffic Volume: Being at a major travel center ensures a steady flow of potential customers, especially commercial trucks.
• Accessibility: Easy access from major highways, making it convenient for both local and transient vehicles.
• Associated Amenities: Customers utilizing Southern Tire Mart at Pilot also have access to the wider amenities of the Pilot Flying J travel center, which often include fuel stations (gas and diesel), convenience stores, fast-food restaurants, showers, parking, and other services geared towards travelers. This integrated environment provides a one-stop solution for drivers' needs.
• Commercial Focus: While individual cars may use their services, the presence within a Pilot Flying J strongly indicates a primary focus on commercial vehicles, including heavy-duty trucks and trailers. This means the bays and equipment are likely designed to handle larger vehicles.

The immediate environment would therefore be bustling, with a focus on efficiency and quick service to minimize downtime for professional drivers.

Southern Tire Mart at Pilot, as an "Auto Repair Station" within a prominent travel center network, provides a comprehensive suite of services, heavily oriented towards tires and truck maintenance. Based on the provided information and general knowledge of Southern Tire Mart's operations, their services include:

• Tire Sales and Installation: This is a core service, as implied by the name. They offer a wide range of tires from trusted brands such as Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna, and more, catering to various vehicle types, especially commercial trucks.
• Tire Repair: Services like tire plugging, patching, and other repairs to extend tire life are crucial, particularly for commercial fleets. One review explicitly mentions a quick plug for a tire, highlighting this capability.
• Wheel-End Assemblies: This involves the components connected to the wheels, such as hubs, bearings, and brake drums, which are vital for vehicle operation and safety.
• Preventative Maintenance: Beyond immediate repairs, they offer services aimed at preventing breakdowns and ensuring vehicle longevity, which is critical for fleet operations.
• Truck and Trailer Repair: This goes beyond just tires to include broader mechanical services for heavy-duty trucks and trailers. This can encompass a variety of repairs from minor issues to more significant mechanical problems.
• Roadside Assistance: A significant feature, Southern Tire Mart at Pilot provides 24/7 roadside assistance, offering emergency fuel delivery (+DEF) and minor tractor/trailer repairs, crucial for drivers experiencing breakdowns on the road.
• Other Services (Often at such centers): While not explicitly stated for this specific location in the provided data, Southern Tire Mart at Pilot locations typically offer services like:
  • D.O.T. and Landstar Inspections (critical for commercial vehicles)
  • Alignments
  • Alternators & Starters
  • Belts & Tensioners
  • JPRO (Professional Vehicle Diagnostics)
  • Brakes, Drums & Chambers (Full & Piggyback)
  • Air Valves & Governors
  • Trailer Washouts
  These services collectively aim to keep commercial fleets and drivers on the road safely and efficiently.

The customer reviews highlight a mixed experience, typical for high-volume service centers, yet provide valuable insight into the shop's operational characteristics:

• Fast Service (Positive): One customer explicitly states, "always good and fast service," indicating that for some services, efficiency is a strong point. Another review mentions a "quick trailer tire change. Done in 30 minutes," and "4 guys sprinted out to put a plug in for me. They had a jack under the truck and a tire off so quick, it made my head spin." This suggests a commitment to quick turnaround times, which is paramount for professional drivers on a schedule.
• Fair Pricing (Positive): The comment "Fair pricing as well" is a positive indicator, suggesting that customers feel they receive good value for the services rendered.
• Inconsistent Opening Times/Staffing (Negative): A significant point of concern raised by a customer is the inconsistency with the advertised opening hours (0700). The customer waited from 0630 to 0720, only to be told that the bay couldn't open until another coworker arrived. This highlights potential issues with staffing, adherence to stated hours, or internal operational protocols, which can lead to frustration and wasted time for customers, especially those on tight schedules.
• Customer Focus on Professional Drivers: The nature of the services and the location within a Pilot Flying J strongly suggest that the primary clientele are professional truck drivers. This means the services and staff are likely geared towards understanding the unique demands and urgencies of commercial vehicle maintenance.

Overall, the features indicate a place that can provide very rapid and effective service, especially for common issues like tire repairs, but may struggle with internal operational consistency, particularly concerning staffing and opening procedures.

While no explicit current promotional offers are provided, Southern Tire Mart at Pilot leverages its brand, nationwide network, and strategic location as its primary "promotional" tools. Key promotional aspects for local users and passing travelers include:

• Nationwide Network: Being part of Southern Tire Mart's extensive network (over 200 retail, commercial, wholesale, and service locations) and Pilot Flying J's vast travel center footprint (over 750 locations) inherently promotes reliability and accessibility across the country. This is a significant advantage for commercial fleets.
• 24/7 Roadside Assistance: This is a major selling point for professional drivers, ensuring support is available around the clock.
• Comprehensive Truck Care: Promoting their ability to offer not just tires but also preventative maintenance, various repairs, and specialized services positions them as a full-service solution for heavy-duty vehicles.
• Trusted Brands: The mention of carrying reputable tire brands like Michelin, Bridgestone, and Yokohama adds to their credibility.

For local users and those traveling through Fultonville, NY, considering Southern Tire Mart at Pilot:

• For Quick Tire Service: Based on positive reviews, it appears to be a good option for rapid tire repairs or replacements, particularly for commercial vehicles.
• For Commercial Fleets: The comprehensive range of truck and trailer services, coupled with 24/7 roadside assistance, makes it a valuable resource for professional drivers and fleet managers.
• Verify Opening Times: It is highly recommended to call ahead, especially for early morning visits, to confirm that staff are present and able to commence services, as suggested by the negative review regarding delayed opening.
• Utilize Pilot Flying J Amenities: Take advantage of the co-located fuel, food, and other travel center amenities while your vehicle is being serviced.

In summary, Southern Tire Mart at Pilot in Fultonville, NY, is a strategic Auto Repair Station offering a robust suite of tire and truck repair services, bolstered by its location within a Pilot Flying J travel center and its nationwide network. While generally praised for fast service and fair pricing, potential customers should be mindful of possible inconsistencies in early morning opening procedures.