Smitty's Service Center

MISOGYNIST: I went for a tire repair, during which they broke a lug nut and apparently gave me a tire with a puncture in it. (I had to inflate it routinely.) Not to mention, Smitty's Service Center charged me for the lug nut (after they told me they broke themselves), unlike Hank Mays, where I was told that Smitty's "should not have charged" me for it. After replacing the tire at Hank Mays, when I finally confronted the owner of Smitty's, he cursed me out. Needless to say, I will never return. I suggest you avoid this business if you consider yourself female or feminist, given the chance they may rip you off and curse you out, like they did to me. Who cares if you've been in existence for 70-some-odd years!

Feb 04, 2025 · Devin Long

Thank you very much to the team at Smitty's.They were heroes to accommodate repairing a punctured tire on Thanksgiving morning. Our Thanksgiving trip was able to proceed on schedule thanks to Smitty's.

Dec 03, 2024 · Chris Chow

In December I mistakenly added too much Lucas Upper Cylinder Solution in my car, resulting in it refusing to drive. The next day I called Smitty's to get an idea/estimate of what the job would be. Now, almost 4 months later I’m still experiencing problems, new problems since my car left their shop. I was mainly dealing with Billy when it came to when my car would be checked, fixed, etc. initially I thought my gas tank just had to be cleaned out. After having my car sit in the lot for 4 days w/o being checked, when they finally told me what was going on, I was confused and asked Billy to explain further, especially the estimation and how the numbers came about, and he told me “if I know you were going to be this difficult we wouldn’t have taken the job” and every conversation after that, I was met with a condescending, sarcastic tone from Billy and honestly I was shocked and disgusted that I was dealt with in that manner, especially since all I was trying to get was more info. Remorsefully, I let that go, and still decided to go with Smitty’s to rectify my car. I was told that my whole fuel pump, fuel tank, and fuel injector that had to be replaced a job estimated to $1,086, 4.5 hours of labor. I didn’t have the money at the time to get it fixed so I was out of a car for 3 months. This past Wednesday 3/27 I dropped my car off to get fixed, and Friday 3/29 my car was back in my possession. They fixed my fuel pump, tank and injector as well as installed a new auxiliary battery in my car; the first few days my car was driving perfect. Tuesday 4/2 after 4 days of having my car back, the SECOND time I put gas in my car (Exxon, 93), immediately after leaving the station my car starts lagging: I would press the gas pedal it’ll hesitate to pull off, my electronics would glitch and my car ended cutting off on me at 4 red lights near SoNo Mall. Once I pulled over into a safe place I tried to start my car (push start) and it was refusing to turn over until the last second, then it would start and then cut off after a minute of two. I brought my car back to Smitty’s Wed. 4/3 just for them to tell me yesterday 4/5 that they can’t fix it. They told me that they test drove the car and was experiencing the same as I did that Tuesday and the ONLY thing they can come up with was that my Start/Stop feature was getting in the way of the car’s functioning resulting in the car cutting off, so they requested for me to “just not drive with the system engaged” then, I was told that I was going to be charged a half hours labor ($79) for “the guys spending so much time with your car.” Which, I paid because when I got to the shop last night 4/5 I was told to either “pay the labor or my car has to sit in the lot.” My main problem with that is 1. I didn’t even have my car for a whole week before it cut off on me, so this should have just been free and 2. They didn’t actually fix anything on my car! What they requested for me to do was something I already tried and wasn’t working initially: driving without the Start/Stop system engaged. So, basically, if I happen to forget to disengage the system, there’s a possibility my car can shut off again! And now I’m pissed bc I was forced to pay $79 for them to not rectify the situation & do their job! On top of that, when I received my car last night, my check engine light was still on from Tuesday, when it cut off in me. And now, my back up camera is glitching, every time I reverse the screen would glitch and eventually turn into a blue screen, which has never happened before. I just called Smitty’s this morning 4/6 to inform them of the new problem just to be met with them basically telling me I have to go to the jeep dealership because they don’t have the equipment to fix anything regarding my auxiliary battery, meaning I have to spend a lot more money to get my car fixed. My car is drivable but the whole process has been a headache. Update: my car cut off AGAIN! 4/7 @12AM after putting gas in it, AGAIN!

Apr 07, 2024 · mekhi smith

I’ve had my car serviced here multiple times, and I’m always happy with their work. They are quick, usually have availability with 24 hours and will call you if they find any other issues or recommendations. They are not pushy, when I went for my last oil change they asked if I wanted to rotate the tires and change they air filter while it was on the lift. After the service they let me know that my front brakes are starting to get low and to consider changing them next oil change. They also had an itemized quote already printed. Again, not pushy, and it was nice knowing they are looking out for me.

Nov 15, 2022 · Mike Sotire

I brought my wife's car in this morning for headlight upgrade and coolant flush and replace. The service was excellent beginning with Billy who wrote the service up.he was very nice and helpful. The car was done at the promised time and they were very fair and honest. I can't say enough nice things about the business

Sep 29, 2023 · Mike Skinner