Silverton Road Automotive LLC

Silverton Road Automotive LLC, situated at 4145 Silverton Rd NE, Salem, OR 97305, USA, operates as an independent auto repair station catering to the automotive needs of the Salem community. As an establishment within the "Auto Repair Stations" platform category, it provides services aimed at maintaining and repairing vehicles. For direct contact, the shop can be reached at (503) 362-3737 or +1 503-362-3737.

The environment of an independent auto repair shop like Silverton Road Automotive LLC typically consists of a functional garage space designed for vehicle maintenance and repair. While specific details about a customer waiting area are not provided, these types of establishments generally prioritize the efficiency of their workshop. Customers can expect a professional setting focused on the technical aspects of automotive service. The atmosphere is likely to be straightforward, with the primary emphasis on the tools, equipment, and skilled technicians necessary to perform repairs. The location on Silverton Road NE suggests accessibility for residents in that part of Salem, making it a convenient option for local vehicle owners.

Silverton Road Automotive LLC offers various automotive repair services. Based on external information, their services generally include automotive repair services, Custom Exhaust, Brakes, Heating and Cooling, and Lube and Oil Change. Broader categories of service also listed include Transmission, Auto Services, Auto Maintenance, Auto Air Conditioning, Foreign Auto Repair, Wheel Alignment, Alternator Repair, Car Tune-Up, Vintage Auto Repair, Power Steering Repair, Auto Lube, Radiator, Shock Repair, and Steering Repair. This comprehensive list indicates that the shop aims to provide a wide range of repair and maintenance solutions for various vehicle types and systems, from routine tasks to more specialized mechanical work.

However, customer feedback provides insights into the operational aspects and customer service experience at Silverton Road Automotive LLC. A significant account from a customer details a negative experience regarding a coilover suspension installation. The customer reported scheduling an appointment four weeks in advance and receiving an initial quote of $680 for the job. Upon dropping off the car at 8 a.m., they received a call around 2 p.m. stating the cost would be $1,428—more than double the original quote. This substantial discrepancy in pricing led the customer to decline the service and request to pick up their vehicle.

Further complications arose upon pickup. The customer discovered that the shop had already removed their front suspension, installed one coilover, and then removed it again. This suggests that work commenced without reconfirming the revised, significantly higher price with the customer. Additionally, after inspecting the car, the customer noticed a strange noise when turning the wheel. The shop attributed this to "rocks under the heat shield," an explanation the customer found unbelievable, suggesting a lack of transparency or a potentially inadequate solution to the newly introduced issue.

These detailed reviews highlight critical features of the customer experience at Silverton Road Automotive LLC. One prominent feature, based on this feedback, appears to be a potential inconsistency in quoting and final pricing. The substantial increase from the initial quote to the final proposed cost is a point of concern for potential customers. This underscores the importance of clear, upfront communication regarding pricing and potential unforeseen costs before any work commences. Another significant feature is the initiation of work before re-authorization on a revised quote, which led to components being removed and re-installed without the customer's full consent for the new price. This could be perceived as a lack of professional protocol or an attempt to pressure the customer into accepting the higher charge.

The issue of the new noise after partial work and the provided explanation for it also points to a potential concern regarding the quality of work or diagnostic honesty. Customers expect their vehicle to be returned in at least the same condition, if not better, than when it was dropped off, and unexplained new noises raise questions about care during the service process. The overall sentiment of the review indicates a lack of customer service and willingness to compromise from the shop's side, as the customer expressed a willingness to proceed if a more understanding approach to pricing had been taken. This suggests that building customer rapport and flexibility in resolving discrepancies might not be a strong point of the business, at least in this specific instance.

In terms of promotional information, no specific current promotions or marketing strategies are provided in the given data. Typically, auto repair shops rely on their reputation, word-of-mouth, and potentially online listings or local advertisements to attract customers. However, given the detailed negative customer feedback, it is imperative for Silverton Road Automotive LLC to focus on enhancing its customer service, improving transparent communication regarding pricing, and ensuring consistent quality of work to build a positive reputation. Future promotional efforts would ideally highlight aspects such as clear pricing policies, certified technicians, or guarantees on their work to address concerns raised by such experiences.

In summary, Silverton Road Automotive LLC in Salem, OR, functions as an auto repair station offering a broad spectrum of services, including general repairs, custom exhaust, brakes, heating and cooling, and comprehensive maintenance. However, available customer reviews highlight significant concerns regarding price quoting, communication, and post-service vehicle condition. Prospective customers are advised to seek detailed written quotes, confirm all pricing before authorizing any work, and thoroughly inspect their vehicle upon pickup to ensure satisfaction and avoid potential issues noted in customer experiences. The shop's ability to thrive in the competitive auto repair market will largely depend on addressing these critical areas of customer service and operational transparency.