Silver Star Motors Service Department

This incident occurred in September, it is now December. Mercedes Benz USA told me that someone from the dealership would get in touch with me to rectify the problem. Something is very wrong here. I may be one customer but if this is the way Silver Star’s ownership allows not only it’s service advisor Carlos Mejia, his manager Gus and I guess Andrew who is the store manager treat their customers, something is wrong. After ten years I would not have expected this. $1,200.00 Mercedes original equipment, new. Tire installation.

Dec 17, 2024 · KYLE DEL-MORAL

Cindy is by far the best service advisor I’ve ever had. I’ve dealt with a lot of different service advisors and service centers and none have been more helpful and communicative as Cindy. Appreciate you Cindy! Someone give that lady a raise!

Oct 11, 2024 · Orlando Quezada

Service is always efficient and friendly! They always get our fleet vehicles back to us in a timely fashion, definitely one of the better dealerships I have had the pleasure to do business with!!

Aug 23, 2024 · William Zheng

I have my 2024 Mercedes for few months, paid in full cash. I scratched my door and I chose to bring it to this dealership. I did not have to bring it there I could have paid any body shop. I called them over a week later only to ask for status and I was at work. The woman who picked up the phone today in the a.m. would not help me to talk to anyone because she insisted I need to know the guys name there who I spoke to when I dropped it off. I did not have any papers with me and she refused to help me or let me speak with anyone about my car because I did not have his name! Mercedes has no other way to pull up a customer in their system?? I told the girl who answered that's crazy that they have my car but won't let me speak with anyone without that guys name! And to top it all off I asked this girl twice for her name and she not only wouldn't give me her name she kept saying thank you in a condescending way each time I asked for her name. I had to then have my friend call and she has no car there and the girl put her through! So unprofessional that you have a worker there like that at MERCEDES dealership that is no help and don't give her name. The rest of the crew are nice so far but this employee who answered this morning is a disgrace!

May 01, 2024 · patricia A

The worst experience of my entire life !!!! I brought the car 2 weeks ago and told them that i have an ABS ESP problem wich shows in the dashboard based on what other mechanic they told me that is an sensor problem for some reason they couldn’t fix it so i brought my Mercedes to the Mercedes dealership since they say they’re “the best” i spoke to Crystal Saava the the advisor. She told me that it will be an diagnostic test wich will cost me $280 based on that will tell me how much the entire thing will cost and what’s the problem. So they send me a bill of $ 1,426.69 for replacement of the sensor and programming wich was the problem. Estimated time was till Friday the first week and they told me mechanic has covid so he can’t fix it (Mercedes have only one mechanic by the way people) stay tuned the fun part didn’t start yet… after i called them around 5 times on Monday they put me on hold and no one didn’t respond and than finally i got a message from Crystal Saava she said that mechanic has an emergency so he left earlier. Than i left my job went to Mercedes asked her what’s going on and she told me that we have another problem with the car wich we can’t find it yet. I asked her so when im going to get my car back because im going to vacations (since they told me will be done for last Friday) and her answer back was i am going to vacations too like what the hell !!! Than she started to raise the voice on me i told her why you doing this she said i lost my voice this is crazy. Than she said do you want to take the car today and pay the $ 1,426.69 ( meantime the car was not fixed) i asked her to find the problem and send me the bill after 4 more day she told me that they find the problem wich is Axle but the parts are discontinued from Mercedes so they can’t find it. So asked her to to make my car ready for pick up and she told me that i have to pay the bill without fixing my problem bc Mercedes wants to pay the mechanic no matter if the problem is fixed 😄 than i went they today spoke to this nice suit and tie “gentleman” the manager. He said yes you have to pay the bill so you can get the car even when I explained him my horrible costumer service wich he said is ok for his workers to tell me that they going to vacation to 😂 than he said that i will reduce it to $900 after talking and talking i end up paying $608 aaand here we go my friends Mercedes give me the car same way that i brought it in. Ohh i fergot they told me that i have an recall on the window but guess what?? They didn’t fix that as well. I will describe it as the worst experience in me entire life because they are the worse indeed!!!

Jul 19, 2024 · Mario Mahilaj

I made a service appointment with a loaner car since we’re from Staten Island, due to constant issues with the car I bought last year from this dealership. They waited until my husband arrived at the appointment to tell us we needed higher liability on our insurance policy. I called geico and the change wouldn’t be effective until tomorrow, so they wouldn’t let us leave with a loaner even though I’ve gotten one from this location before with my current insurance policy. Drove an hour and a half each way for nothing and they wouldn’t take it into consideration that the error was on their end. Complete lack of respect for their customers time.

Jun 25, 2024 · Izzy A