Showtime Ford Parts

Showtime Ford, located at 1226 Knoxville Hwy, Wartburg, TN 37887, USA, serves as a comprehensive "Auto Repair Station" and a full-fledged Ford dealership for the Wartburg community and surrounding areas. This establishment not only provides a wide array of new and used Ford vehicles but also boasts a dedicated service department that specializes in the maintenance and repair of Ford cars, trucks, and SUVs. Their commitment extends to offering genuine Ford parts and employing factory-trained technicians, ensuring that vehicles receive the precise care they need.

As a modern dealership, Showtime Ford provides a well-organized and customer-centric environment. The facility is designed to cater to both sales and service clients, typically featuring:

• Spacious Showroom: For displaying new Ford models, offering a comfortable space for customers to browse vehicles.
• Dedicated Service Department: With service bays equipped with specialized tools and technology for Ford vehicles.
• Customer Lounge: A comfortable waiting area, often with amenities like Wi-Fi, refreshments, and potentially a television, designed to make waiting for service more pleasant.
• Friendly Staff: Numerous customer reviews highlight the welcoming and helpful nature of the staff across various departments. One customer explicitly states, "We were treated like family," emphasizing a personal approach to customer service. Another praised Marlene in the service department for going "above and beyond in every aspect of the repairs" and demonstrating "Great communication throughout the process."
• Efficient Communication: Positive reviews frequently mention good communication, especially from service advisors, ensuring customers are kept informed about their vehicle's status.

Showtime Ford's operational hours are typically Monday through Friday from 8:00 AM to 5:00 PM for parts and service, and sales hours may vary, including Saturdays. The dealership is generally closed on Sundays.

Operating as an "Auto Repair Station" within a Ford dealership framework, Showtime Ford offers a wide range of services tailored specifically for Ford vehicles, ensuring optimal performance and longevity. These services include:

• Routine Maintenance: This covers essential services such as oil changes, tire rotations, fluid checks and top-offs, and multi-point inspections to identify potential issues early.
• Brake Service and Repair: Comprehensive inspections, pad and rotor replacement, and repair of the entire braking system to ensure safety.
• Tire Sales and Service: Offering a selection of new tires suitable for Ford models, along with mounting, balancing, and wheel alignment services.
• Genuine Ford Parts: A critical aspect of their service is the exclusive use of original equipment manufacturer (OEM) Ford parts. This ensures perfect fit, compatibility, and maintains the vehicle's original warranty and performance standards.
• Advanced Diagnostic Services: Utilizing specialized Ford diagnostic equipment to accurately troubleshoot complex issues related to the engine, transmission, electrical systems, and other on-board computer systems. This is particularly important for modern vehicles with sophisticated electronics. A customer mentioned having a "Check Engine Light" on an F450 Super Duty Diesel, which was analyzed, and a "bad module and sensor" were identified and replaced, demonstrating their diagnostic capabilities.
• Engine Repair and Performance Tuning: From minor engine issues to more significant repairs, their technicians are equipped to handle various engine-related concerns.
• Transmission Service: Fluid changes, inspections, and repairs to ensure the smooth operation of the vehicle's transmission. A customer specifically praised the "fantastic" service for a transmission fluid change, noting it was even "about $70 less than what I had been quoted."
• Battery Testing and Replacement: Ensuring reliable starting power and electrical system health.
• Air Conditioning and Heating System Repair: Services to keep the vehicle's climate control system functioning efficiently.
• Certified Pre-Owned (CPO) Vehicle Services: Beyond sales, they provide the rigorous inspections and reconditioning required for Ford Certified Pre-Owned vehicles, ensuring their quality and reliability.
• Collision and Body Repair Coordination: While direct body shop services aren't specified in the provided information, dealerships often coordinate with preferred body shops for accident repairs, using genuine Ford parts.

Showtime Ford distinguishes itself with several key features that contribute to its strong reputation:

• Ford Expertise: As an authorized Ford dealership, their technicians are factory-trained and certified, possessing in-depth knowledge of Ford vehicles, their specific technologies, and repair protocols. This specialized expertise is a significant advantage over independent shops.
• Genuine Parts Inventory: Maintaining a robust inventory of genuine Ford parts minimizes wait times for repairs and ensures the use of high-quality, warrantied components.
• Customer-Centric Approach: The recurring theme in customer reviews is exceptional customer service. From sales representatives like Jessica, who does a "phenomenal job," to service advisors like Marlene, who provides "great communication," the dealership prioritizes customer satisfaction.
• Efficiency and Quality Service: Despite being a large operation, customers report "Fast, efficient, quality service." The ability to get an SUV back the same day after repairs, avoiding the need for a rental car, demonstrates their commitment to efficiency.
• Transparency in Pricing and Process: While not explicitly detailed, the positive reviews about competitive pricing on service (e.g., transmission fluid change being less than quoted) and transparent communication suggest an honest approach to billing and repair processes.
• Comprehensive Dealership Experience: The ability to purchase a new or used vehicle, secure financing, trade in a car, and then return for all service needs creates a seamless experience for Ford owners.

Showtime Ford leverages its reputation for excellent sales and service through genuine customer testimonials, which serve as powerful endorsements. While specific promotional offers are not provided in the given information, dealerships typically offer various incentives such as:

• Online Service Scheduling: Providing convenience for customers to book appointments at their leisure.
• Service Specials: Regular promotions on common maintenance services like oil changes, tire rotations, and brake inspections to attract and retain customers.
• Financing Offers: Attractive financing and leasing options for new and used vehicles, often promoted alongside their sales services.

The strength of Showtime Ford's promotional efforts lies in its positive customer feedback:

• "Wow! Marlene in the service department is by far the best service advisor I've ever dealt with... She went above and beyond in every aspect of the repairs we needed. Great communication throughout the process. Bent over backwards to make everything easy and work within our schedule to get the SUV back by the end of the day so we wouldn't need a rental car. This is my new Ford Dealer in TN from now on!" This glowing review highlights the exceptional service and dedication of the service staff, leading to strong customer loyalty.
• "Fast, efficient, quality service. Had a “Check Engine Light “ on a F450 Super Duty Diesel. System was analyzed, bad module and sensor, parts obtained and installed... Being a new customer to Showtime Ford I felt welcome the moment I entered from the Service Advisor, Sales Associates, Office Manager and staff. They will have my loyalty and support from now on." This showcases their technical competence, efficiency, and welcoming environment, securing future business.
• "We purchased a new vehicle from them this week. They were probably the best car dealership that I have ever dealt with. They really catered to the us as the customer. We were treated like family. We would gladly do business with them again." This illustrates the positive sales experience that often translates into repeat service customers.

These testimonials underscore the dealership's overall commitment to customer satisfaction, making it a reliable and highly recommended "Auto Repair Station" for Ford owners in the Wartburg, TN area.