Shannon's Twisted Steel Garage

Shannon's Twisted Steel Garage, located at 1872 Newport Hwy, Sevierville, TN 37876, USA, stands out as a premier "Auto Repair Station" that caters to a wide array of vehicles, with a particular specialization in diesel engines, RVs, and heavy-duty trucks. This establishment is not just a conventional repair shop; it also offers a highly valued mobile mechanic service, bringing expert automotive care directly to customers in Sevierville, Gatlinburg, Pigeon Forge, and surrounding areas. This dual approach—both in-shop and on-site—positions Shannon's Twisted Steel Garage as a versatile and indispensable resource for vehicle owners in the region.

The environment at Shannon's Twisted Steel Garage encompasses both a traditional garage setting and a mobile service. At their physical location, customers can expect a well-equipped auto repair facility designed to handle medium and heavy-duty equipment, tractor-trailers, motorhomes, and RVs, in addition to passenger cars. This suggests multiple spacious service bays capable of accommodating larger vehicles, specialized diagnostic tools for complex diesel and heavy-duty systems, and a professional reception area. As a NAPA AutoCare Center, the shop adheres to high standards of professionalism and organization, which typically includes a clean waiting area and efficient workflow. For their mobile service, the "environment" is wherever the customer's vehicle is located, whether it's an RV park, a roadside, or a private residence. The mobile unit is equipped with the necessary tools and parts for on-site diagnostics and repairs, emphasizing convenience and reducing the need for towing.

Shannon's Twisted Steel Garage offers a comprehensive suite of services that goes beyond standard auto repair, truly embodying the capabilities of a versatile "Auto Repair Station." Their expertise is particularly highlighted in **diesel engine repair** and **RV chassis work/repair**, an area where few other shops specialize. They are equipped to handle complex issues, as evidenced by their ability to clear codes and resolve vehicles stuck in "limp mode." Beyond these specializations, their services include, but are not limited to: A/C repair, roadside assistance, brake repair, oil changes, engine diagnostics, suspension repair (including critical RV suspension problems), transmission repair, and wheel alignments. They also provide mobile services for various needs, from computerized wheel balancing to tire purchase and installation, tire repair, and rotation. As a NAPA AutoCare Center, they offer a wide range of preventive maintenance, diagnostics, and general repairs for all vehicle types – passenger cars, medium-sized trucks, mini-vans, SUVs, school buses, and tour buses. They are staffed with ASE-certified technicians, and the owner is a Master Certified Medium & Heavy-Duty Truck Technician, ensuring high-quality workmanship across all services.

Several features make Shannon's Twisted Steel Garage stand out significantly in the auto repair industry. Firstly, their **specialization in diesel and RV chassis repair** is a major differentiator, making them a go-to choice for owners of these larger and more complex vehicles, especially when other shops are unable to help. Secondly, their **mobile mechanic service** is an invaluable offering, providing immense convenience and peace of mind to customers, particularly those experiencing breakdowns while traveling or those with large RVs that are difficult to transport. The customer reviews clearly show the benefit of Shannon (the owner) personally coming to the rescue, demonstrating exceptional commitment and a hands-on approach. Thirdly, customers consistently praise the **promptness and efficiency** of their service. From quick phone responses to rapid diagnosis and repair (e.g., diagnosing an RV suspension problem and ordering parts the next day, or fixing a vehicle in limp mode on a Friday afternoon). The shop's ability to get vehicles "on the road after parts arrived by noon" showcases their dedication to minimizing downtime. Lastly, the **personal touch and friendliness** of Shannon and his team, including the pleasant receptionists, create a positive customer experience, fostering trust and loyalty. Shannon's over 20 years of experience and well-deserved reputation across town further solidify their credibility and make them a highly recommended choice for all diesel repair needs.

As a NAPA AutoCare Center, Shannon's Twisted Steel Garage is likely to participate in various promotional programs that benefit their customers. While specific current deals were not provided in the initial input, being part of the NAPA network means they offer the **Nationwide Peace of Mind® Warranty**, covering qualifying services for 24-months/24,000 miles, which extends to 36-months/36,000 miles when using the NAPA EasyPay Credit Card. This warranty provides significant reassurance to customers regarding the quality of repairs and parts. Additionally, as an AAA Approved Auto Repair Facility, AAA members receive a 10% labor discount on repairs (maximum $75 discount). They also offer 24-hour emergency roadside assistance, a critical service for unexpected breakdowns. Customers seeking service can contact Shannon's Twisted Steel Garage at (865) 292-5879 or +1 865-292-5879 to inquire about specific services, pricing, or to schedule an appointment. Their transparent and customer-focused approach, combined with their specialized expertise and commitment to rapid service, makes them a highly reliable and highly recommended "Auto Repair Station" for both local residents and travelers in the Sevierville, TN area.