Shaner Automotive

Shaner Automotive ico

(27 reviews)

Auto Repair StationsPennsylvaniaButler CountyWest SunburyMahood Road

Butler County . Pennsylvania

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Operating Hours

Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 12:00 AM
Saturday Closed
Sunday Closed

Shaner Automotive Introduce

For local users in and around West Sunbury, PA, seeking automotive repair and towing services, Shaner Automotive operates as an Auto Repair Station. Located at 601 Mahood Rd, West Sunbury, PA 16061, USA, Shaner Automotive aims to provide vehicle maintenance and repair solutions. They can be contacted by phone at (724) 256-8922 or via mobile at +1 724-256-8922.

Operating within the Auto Repair Stations category, Shaner Automotive offers services and potentially goods for sale related to vehicle upkeep and repair. The physical address suggests a dedicated facility for automotive work, typically equipped with the necessary tools and bays to perform various repairs and maintenance tasks. The environment of a typical auto repair shop would involve a garage area for vehicle work, potentially a waiting area for customers, and an office for administrative tasks and customer interaction.

Services Offered

While an exhaustive list of all services is not provided in the given information, the reviews offer some insight into the types of services Shaner Automotive may offer. Based on the customer feedback, it can be inferred that their services include:

  • General Mechanic Services: This encompasses a wide range of common vehicle repairs and maintenance tasks. The term "great mechanic" suggests competence in diagnosing and fixing automotive issues.
  • Towing Services: One review explicitly mentions "tow company," indicating that Shaner Automotive also provides towing services, which is a crucial offering for vehicles that break down.
  • Pricing for Labor and Parts: The detailed negative review focuses on the pricing structure, implying that they perform various repairs requiring both labor and replacement parts. While specific types of repairs (e.g., brakes, engine diagnostics, oil changes) are not mentioned, these are standard offerings for most general auto repair stations.

The ability to provide both mechanical repair and towing services suggests a comprehensive approach to assisting vehicle owners, especially during unexpected breakdowns.

Features and Customer Experience

The provided customer reviews present a notable contrast in experiences, offering a multifaceted perspective on Shaner Automotive's features and customer service. It is important to objectively present both viewpoints to provide a balanced introduction.

  • Positive Customer Experience:
    • One review states, "Great mechanic and tow company! Knowledgeable and quick, with fair pricing!" This feedback highlights several positive features:
      • Competent Mechanics: The descriptor "Great mechanic" suggests a high level of skill and effectiveness in performing repairs.
      • Efficient Service: Being "quick" is a desirable trait for auto repair, indicating a speedy turnaround time for services.
      • Knowledgeable Staff: Implies that the technicians understand vehicle systems well and can accurately diagnose and address problems.
      • Fair Pricing (as per this review): This customer found the pricing to be reasonable, which is a key factor for customer satisfaction.
      • Combined Services: The mention of "tow company" alongside mechanic services suggests convenience for customers who might need both.
  • Negative Customer Experience:
    • In stark contrast, another detailed review provides a severely negative account: "My 75 year old mother was charged almost triple what she shouldve been charged. I understand that you can charge whatever rate you choose for labor...... but the parts had an upcharge of over 90%!!!! her car broke down and needed towed, so this piece of dirt decided to take advantage of her. Fyi, this is not only my opinion, we took her car to 2 other mechanics (with the bill from shaners) and both mechanics agreed that the work was done but the charge was outrageous!!!! BEWARE!!!! unless you have money to burn, do not use this garage !!!! If I could've given negative stars, I certainly would've." This review brings to light several critical concerns:
      • Questionable Pricing Practices: The central issue is an alleged "upcharge of over 90%" on parts and an overall charge described as "almost triple what she shouldve been charged" and "outrageous." This directly contradicts the "fair pricing" mentioned in the positive review.
      • Allegations of Exploitation/Taking Advantage: The customer explicitly states that the shop "decided to take advantage of her," particularly noting the vulnerability of a 75-year-old.
      • External Validation of Concerns: The fact that "2 other mechanics (with the bill from shaners) and both mechanics agreed that the work was done but the charge was outrageous" adds significant weight to the claim of overcharging, indicating that the pricing was objectively considered excessive by industry peers.
      • Strong Dissatisfaction and Warning: The language "BEWARE!!!! unless you have money to burn, do not use this garage !!!!" and the wish for "negative stars" convey extreme dissatisfaction and a strong warning to potential customers.

These contrasting reviews suggest that while some customers have positive experiences regarding knowledge and speed, others have encountered significant issues with pricing and perceived fairness, leading to strong negative sentiment. The consistency of experience regarding pricing, especially when corroborated by external mechanics, is a critical feature that potential customers should consider.

Promotional Information and Community Value

Given the conflicting nature of the available customer feedback, any "promotional information" for Shaner Automotive is inherently complex. While one review offers a positive endorsement that could act as a promotional message ("Highly recommend!"), the severely negative review acts as a strong deterrent, effectively counteracting any positive promotional efforts. Therefore, any objective introduction must present this duality. Without any official promotional materials, special offers, or detailed information from the business itself, conclusions must be drawn from the provided customer feedback.

For the community of West Sunbury, PA, the value of Shaner Automotive as an Auto Repair Station is subject to individual experience. On one hand, for customers who experience "knowledgeable and quick" service with "fair pricing," the shop provides a convenient local option for mechanical repairs and towing. This convenience is valuable for maintaining vehicle functionality and addressing emergencies. On the other hand, the serious allegations of excessive charges and exploitation, particularly concerning a vulnerable individual, raise significant concerns about trust and financial transparency. Such issues can severely impact a business's reputation and its perceived value within a community, potentially leading to a lack of confidence from local residents seeking automotive services. Therefore, potential customers in West Sunbury should consider these varied experiences when deciding whether to utilize Shaner Automotive's services.

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Shaner Automotive Customer Reviews

Great mechanic and tow company! Knowledgeable and quick, with fair pricing!

Oct 20, 2024 · Philip Treadway

My 75 year old mother was charged almost triple what she shouldve been charged. I understand that you can charge whatever rate you choose for labor...... but the parts had an upcharge of over 90%!!!! her car broke down and needed towed, so this piece of dirt decided to take advantage of her. Fyi, this is not only my opinion, we took her car to 2 other mechanics (with the bill from shaners) and both mechanics agreed that the work was done but the charge was outrageous!!!! BEWARE!!!! unless you have money to burn, do not use this garage !!!! If I could've given negative stars, I certainly would've.

Jul 02, 2019 · Amy Sheaffer

Rob stopped to help my daughter the other night when she went off the road due to the snow. He made sure she got home safely. Then he towed her car and made sure it was in 100% operating condition. Thanks Rob!

Dec 19, 2020 · Mary Harris

Very professional and knowledgeable plus the prices are very reasonable. I would highly recommend going to these guys

Apr 02, 2021 · Eric Duncan

Misdiagnosed vehicle and did repair without my consent illegal. Will file complaint with attorney general

Aug 08, 2022 · David Neely