Service Center - VanDevere Cadillac

The Service Center at VanDevere Cadillac, located at 111 W Market St, Akron, OH 44303, stands as a dedicated auto repair station committed to providing comprehensive vehicle maintenance and repair services. As an integral part of the VanDevere Auto Group, this service center extends its expertise to Cadillac owners and other makes and models, offering a reliable solution for various automotive needs in the Akron area.

The VanDevere Cadillac Service Center strives to offer a welcoming and professional environment for its customers. While specific details about the waiting area amenities are not explicitly stated, the broader VanDevere group emphasizes customer satisfaction and a commitment to their community. Customer reviews frequently highlight a "clean and nice" showroom and a staff that is described as "kind, down to earth, and extremely helpful." This suggests an atmosphere that prioritizes comfort and clear communication during the service process. The dealership aims to foster a sense of community and belonging, extending this approach to their service department, where patrons can expect a pleasant experience.

The Service Center at VanDevere Cadillac provides a wide array of automotive services, catering to both routine maintenance and more complex repairs. Their certified service experts are trained to understand the precise needs of Cadillac vehicles and their advanced technology, ensuring that your vehicle operates as it was designed. Key services include:

• Oil Changes: Regular oil changes are considered vital for vehicle function, and the service center performs this essential maintenance.
• Tire Services: This includes comprehensive tire care, such as inspections, rotations, and replacements. They also offer a "Tire Price Match Guarantee," where they claim to match or beat competitor prices on tires. Rebates on tire pressure monitor sensors are also sometimes available.
• Brake Services: The center offers brake repair and maintenance, including rebates on the purchase and installation of select brake rotors.
• Battery Service & Maintenance: Experts are available to check and maintain your battery, with options for testing and replacement if needed. They offer and install ACDelco batteries, which are recommended for Cadillac vehicles, and sometimes offer promotions like a 42-month free-replacement limited warranty on most ACDelco Gold batteries. Free battery tests are also a common promotion.
• Multi-Point Vehicle Inspection: Certified Service technicians conduct thorough inspections of various vehicle components, including tires, wiper blades, fluid levels, brakes, and battery, to ensure optimal performance. They also offer free multi-point video inspections.
• Engine Diagnostics: If your check engine light is on, VanDevere Service provides a free check engine code scan to diagnose the issue.
• Suspension and Steering: Services include strut and shock replacement, with potential rebates on the purchase and installation of four select struts or shocks.
• Genuine Parts: They are a one-stop shop for auto parts, offering GM Genuine Parts and ACDelco Parts. They also provide parts warranty information, including a 24-Month/Unlimited-Mile Limited Warranty on most Service Replacement Parts installed by a General Motors dealership, and a Limited Lifetime Warranty on certain chassis parts, fuel pumps, ignition wire sets, radiators, shock absorbers/struts, and wheel bearings/hub bearings.
• Alignment and Software Updates: Customers have reported receiving these services, sometimes with the provision of a loaner vehicle.
• Warranty Forever Coverage: For qualifying pre-owned vehicles purchased from VanDevere Cadillac, a "Warranty Forever" powertrain coverage is offered. This program has a zero-deductible with parts and services covered at 100% for the engine, transmission, and drive axle components, provided routine manufacturer-recommended maintenance is followed.

Several features distinguish the Service Center - VanDevere Cadillac:

• Certified Technicians: The service experts are specifically trained to work on Cadillac vehicles, ensuring a high level of specialized knowledge and care.
• GM Genuine and ACDelco Parts: The use of manufacturer-recommended parts ensures compatibility and quality for your vehicle.
• Online Scheduling: Customers can conveniently schedule service appointments online.
• Customer-Centric Approach: Reviews frequently highlight the professionalism, courtesy, and helpfulness of the service staff, emphasizing a positive customer experience. Some customers have specifically praised the video inspection feature, which offers transparency in the service process.
• Loaner Vehicles: For certain services, customers have reported being provided with a loaner vehicle, enhancing convenience during longer repair times.
• Vehicle Wash and Vacuum: Some customers have noted that their vehicles received a hand wash and inside vacuuming after service, adding a touch of care.
• OnStar and Connected Services: While primarily related to new vehicle purchases, the service center supports the maintenance of vehicles equipped with OnStar and Cadillac Connected Services, which offer features like automatic crash response, emergency services, roadside assistance, stolen vehicle assistance, turn-by-turn navigation, and crisis assist. These services enhance safety and connectivity, and the service center is equipped to address related vehicle systems.
• Warranty Forever: This unique offering for qualifying pre-owned vehicles provides long-term peace of mind regarding major powertrain components.

The Service Center - VanDevere Cadillac regularly offers various promotions and specials to provide value to its customers. These include:

• Service & Parts Specials: The dealership often features a dedicated section for current service and parts specials on their website.
• Rebates on Parts: Common promotions include rebates on the purchase and installation of specific parts like struts, shocks, brake rotors, and tire pressure monitor sensors.
• Free Services: Free battery tests and free check engine code scans are frequently advertised to encourage customers to address potential issues.
• Tire Price Match Guarantee: This promotion ensures competitive pricing on new tires.
• GM Rewards Program: Customers can join the GM Rewards program, earning points on eligible GM purchases, including paid Certified Service, which can then be redeemed for various GM products and services.
• Full Service on All Makes and Models: While specializing in Cadillac, the service center emphasizes that they service all makes and models, with a general promotion of "everyday low prices" for repair and maintenance needs.

It is always recommended for local users to check the VanDevere Cadillac website or contact the service center directly for the most up-to-date information on available promotions and to schedule appointments. The center is located at 111 W Market St, Akron, OH 44303, and their service department hours typically include Monday to Friday from 7:30 AM to 6:00 PM and Saturday from 8:00 AM to 1:00 PM, remaining closed on Sundays.