Service Center at Holman INFINITI

I've been an Infiniti customer for 15 years owning a G37 and Q50. I get both serviced at the Mapleshade location. Today... today they have solidified my loyalty to the brand. During my last service, a small issue occurred and when I brought it to their attention, they owned it instead of trying to make me look like I could somehow be responsible or even make up something to have me pay an extra cost. That is how you do customer service. It is the exact same thing I would do for any one of my hundreds of clients. Take time to take care of the things you can. Thank you Team Infiniti. (I'm purposely leaving out names.)

Mar 22, 2025 · Rickie Taylor

My husband and I have gotten our car serviced here a couple times before and those past experiences were great. However today was a disappointment. One day our car started acting funny and we noticed it was in “limp mode”. I called in to schedule an appointment for 9/23/24 and they put us down for the last appointment of the day at 4pm since our car was not drivable and it was going to be towed in to be serviced. Our car got dropped off in the morning of our appointment and I received phone call confirmation from our service advisor, Alexandria that they got our car. We didn’t expect them to get started servicing our car right away since our appointment was scheduled for 4pm. Ten minutes after 4, I get a text from Alexandria that our car did not make it to the shop and she will reach out the following morning. Okay, no problem. It didn’t bother us, as long as we know our car will be serviced, it didn’t matter to us how long our car will be in the shop. The next morning, we get the video message from the technician explaining the reason that our car is not drivable is due to an internal failure in the transmission and there was no option to repair, only replace—which they quoted us to be a little over 25k. We didn’t expect for it to cost that much and even if we had over 25k laying around to spend, I would never use it towards any car repairs, I would just get a new car. There were other recommended maintenance repairs and we decided that it just didn’t make any sense to go through with any of the maintenance work since it would still mean that our car will still not be drivable. I contacted Alexandria and told her that we’ll just pay for the multi point inspection the technician performed and schedule another tow back to our house so we can figure out what we want to do on our own. Alexandria sent me a payment link thru text and I paid the balance before I contacted my insurance’s roadside assistance to have my car towed back home. After scheduling the tow I called Alexandria to confirm that the payment was received and the tow truck will be arriving in about an hour and half. She confirmed everything and all should be good to go. An hour and a half later I get a call from roadside assistance telling me that the dealership refused to release my vehicle to the tow truck driver because I failed to settle my balance. Immediately I contacted Alexandria, and she claimed to have no knowledge of the tow truck arriving and our car being denied release. It was very frustrating going back and forth with roadside trying to schedule another tow because of an error that they made which should have never occurred in the first place. I understand mistakes happen, but I was polite and communicated clearly with our service advisor the whole time. Even though we felt that the quote to replace our transmission was astronomically high and outrageous, we made no fuss and we were still grateful they were able to let us know exactly what the issue was even though the issue could not be resolved today. I guess they were bummed we didn’t go through with getting any of the maintenance work done and they wanted us to spend more money that’s why they refused to release the car. Whatever the reason, it was just extremely disappointing that after the mistake they made, Alexandria just failed to reach out after I tried contacting her multiple times after requesting a new tow, just wanting to be sure and confirm that on the second attempt, they will release my vehicle to the tow truck driver. I was just completely ignored and no apology was ever made for the inconvenience it caused. They clearly do not value or respect their clients and it’s such a shame because I did like getting our car serviced here but this whole experience today just left a bitter taste in my mouth.

Sep 24, 2024 · Melinda Youk

Brought my QX80 in after having issues with the battery light coming on and being told by local garages that it needed to go Infinity for software updates. Also, warm air blowing out of drivers side vents. Online Scheduling was easy, especially if just dropping off and no loaner car needed. Dropped the vehicle off and was asked to sign the bottom front page of the work order. I looked and saw the notes and ONE (1) diagnostic charge. Since I have the Infinity Elite Coverage, I was told if covered, I would pay anything. Received a video for the battery issue whereby they advised that software updates were needed (which I already knew). Also received a video update for the AC, whereby the actuator needed to be replaced. Infinity Elite covered the Actuator and the associated costs (diagnostic charge). Picked up vehicle, only to be told balance due, which was for a second diagnostic charge for the battery. This was not the same person I dropped the vehicle off to, so I couldn’t get mad at him. But I explained and showed him the paperwork where I knew what was wrong (software updates) because nobody outside of Infinity would touch the system. The gentleman explained that what was done was something that Infinity is aware of, updating the battery saving mode and IPDM adjustments. He would note my paperwork and advise them to call before finalizing the CC payment. Since I didn’t hear from anyone, I contacted the Service Rep via text. He claimed one thing, I claimed one thing. So I’m paying a second diagnostic fee, when I only saw one at drop off (sign here..front page), for something Infinity is aware of, and for what I knew that was needed ….hmmm. So we charging diagnostic fees for every problem wrong….. when prior to my arrival, I had a diagnostic check just done and all the codes came across which lead me to Holman Infinity. After leaving my dealership and Infinity survey feedback, I received a call, but was at a funeral. I received another call, which I returned and left a message. Haven’t heard from Holman Infinity Service since. I guess they can say we did 2 attempts and moved on. Couldn’t tell them that they left something hanging from the bottom of the truck. May have incurred another diagnostic fee. Glad Matt Black Infinity (5*) has opened in Egg Harbor Township, as Holman had the Infinity market locked in South Jersey, unless driving up to Ray Catena Infinity.

Oct 09, 2024 · Allen bullard

I want to say thank you to my service consultant Steve Dopke. Him and his team are very courteous and provide nothing but a pleasant experience. Been here twice to get repairs and have had great experiences both times. Very speedy service. I recommend everyone to go there and you will say the same.

Nov 06, 2021 · Tyme Is Money LLC

The service center was great but Nissan is horrible. They know they have problems with their CVT transmissions and they don't want to do nothing about it. Just a simple google search on the transmission they put in their vehicles and you can see countless horror stories regarding their transmissions they put in their vehicles. Me, myself have a 2014 Infiniti qx60. Love the car but of course driving it for only 1 week and the transmission starts slipping. I go to the service center and they tell me I need to pay almost 8 grand to get it fixed. I said if they can work with me on this issue amd the service rep tells me Nissan knows they have a big problem and don't want to recall it because its going to cost them lots of money. The rep told me it doesn't hurt to try and call 1800Nissan1 and see if they can work with me on this. I also had a 2015 Nissan altima and of course the infamous CVT transmission is in there too and of course that went with only 3 weeks worth of driving.

May 08, 2021 · David Carbucia