Samson Exhaust

For motorcycle enthusiasts, particularly those riding Harley-Davidson motorcycles, **Samson Exhaust** is a name that has been recognized in the aftermarket exhaust system industry for decades. Located at 200 Progress Way, Avilla, IN 46710, USA, with a phone number (888) 572-6766 and mobile number +1 888-572-6766, Samson Exhaust falls under the general "Auto Repair Stations" category in the broader sense of providing specialized vehicle components for sale.

Founded in 1991 by Kenny Price, known as "The Godfather of Pipes," Samson Motorcycle Products quickly grew to become a significant manufacturer of exhaust systems, mufflers, and accessories for Harley-Davidson motorcycles. Their mission was to build durable, great-looking pipes that would not break, addressing a common problem in the early days. Over the years, Samson became known for inventing and popularizing styles like True Duals, Big Guns, and Fishtails, and for their chrome and design quality. By 2002, Samson had reportedly become the number one dealer at Drag Specialties, shipping millions of dollars worth of products monthly and employing over 200 people. Although the company underwent new ownership in 2017, it has maintained its focus on producing high-performance exhaust systems that offer maximum horsepower, torque, and distinctive sound.

Samson Exhaust's facility in Avilla, Indiana, would primarily function as a manufacturing and distribution hub for their specialized exhaust systems. As a company that has historically employed a significant workforce and manufactured its products in the USA, their environment would be industrial, encompassing areas for metal fabrication, chrome plating, assembly, quality control, and packaging. While specific details of the Avilla facility's layout aren't detailed online, it would be designed for efficient production of motorcycle exhaust components.

Historically, their operations have involved extensive design work, bending metal, and grinding to produce various styles. The company emphasizes that every exhaust manufactured by Samson is dyno-tested before going into mass production to ensure peak performance. They have also highlighted their commitment to manufacturing their motorcycle exhaust systems 100% in the USA. For customers, interaction with the physical location is likely limited to business operations rather than a retail showroom, with sales primarily occurring through their website, authorized dealers, and distributors.

Samson Exhaust specializes exclusively in exhaust systems and related accessories for Harley-Davidson motorcycles. Their product line is extensive, offering a vast selection of styles and configurations designed to enhance performance, sound, and aesthetics. Key product categories include:

• Full Exhaust Systems: These systems replace the entire exhaust from the engine, often featuring True Dual designs (where each cylinder has its own separate exhaust pipe) to increase horsepower and torque by improving exhaust flow. Styles include traditional long pipes, short pipes, and various cuts (e.g., slash cut, boloney cut).
• Slip-On Mufflers: For those looking to change their sound and appearance without replacing the entire system, Samson offers a wide range of slip-on mufflers designed to fit stock or existing head pipes.
• Iconic Styles: They are known for popularizing specific designs such as "Fishtails" and "Cholos," which are highly sought after in the custom motorcycle community.
• Performance Enhancers: Products like "Torque Cones" are designed to be easily sandwiched between the pipe and head, aiming to increase horsepower and torque by improving exhaust velocity and reducing reversion.
• Baffles: Various baffles are available to modify exhaust sound levels and back pressure, allowing riders to fine-tune their exhaust performance and tone.
• Accessories: This includes mounting hardware, heat shields, and other components necessary for installation and customization.

Samson Exhaust aims to provide systems that offer the best balance of sound and performance. They claim to have hundreds of different styles available, including options for newer Harley-Davidson models like the Milwaukee 8 Touring and Road King Duals. Their products are often designed for easy installation, coming complete with brackets and hardware kits. It's important for customers to be aware of local noise and emissions regulations, as some aftermarket exhausts may not be street legal in all areas, and Samson's terms and policies state that some systems are not intended for use on noise or pollution controlled vehicles.

Samson Exhaust's main features and specializations include:

• Harley-Davidson Exhaust Expertise: Their deep focus on Harley-Davidson motorcycles means their products are specifically engineered and tuned for these bikes, aiming for optimal fitment, performance, and sound characteristics.
• Iconic Designs: The company is credited with inventing and popularizing several recognizable exhaust styles that continue to be copied throughout the industry.
• Performance Orientation: Samson emphasizes that their systems are designed and dyno-tuned for maximum horsepower and torque, and they offer components like torque cones to further enhance performance.
• Made in USA: Samson proudly states that their motorcycle exhaust systems are 100% made in the USA, appealing to customers who value domestic manufacturing.
• Quality and Durability: Historically, their founder's mission was to build pipes that would not break, suggesting a foundational commitment to product durability. Their products typically feature chrome and design quality.

Samson Exhaust promotes its products through its heritage, iconic designs, performance claims, and American manufacturing. They utilize their website to showcase their history, product lines, and technical information (like FAQs about torque cones and baffles). They have also engaged in partnerships with racing teams, such as NHRA Top Fuel Harley, to promote their brand through performance. They have offered promotions like free T-shirts with purchases over a certain amount and seasonal discounts.

However, it is crucial to address the customer reviews provided, as they present a significant and consistent area of concern. Both reviews express severe dissatisfaction regarding order fulfillment and customer service:

• "DO NOT ORDER FROM SAMSON!!! They are a joke to work with! I placed my order back in September and i am still waiting to receive my exhaust. It is now March!!! 27 WEEKS I HAVE BEEN WAITING!!!! I have reached out to them multiple times and have gotten the run around. I seen the reviews but didn’t want to believe them, now i do. I am now in those peoples shoes that waited and waited but never received what they purchased! I have tried reaching out to them again but they are now ignoring all my emails and voicemails! I have been patient and i have been nice never once raising my voice. DO YOURSELF A FAVOR BUY ELSEWHERE!" The update on April 1st, 2025, further states, "had to file a claim to get a refund on my order. Never received my exhaust and never heard back from Samson." This review highlights extreme delays (27 weeks), lack of communication, unfulfilled orders, and a complete breakdown of customer service, leading to a credit card chargeback.
• "I don’t like giving negative reviews but I had to contact my credit card company to get my money back. I didn’t realize that they are filling back orders from September, so if you don’t mind waiting six months, go for it, but if you expect to get your product any sooner, you might want to shop elsewhere. No one would accept my emails or calls to get a refund and I had to contact my credit card company to resolve the issue." This second review corroborates the issues raised in the first, confirming widespread, significant delays (six months for backorders), difficulty in reaching customer service for refunds, and the necessity of initiating chargebacks through credit card companies.

These reviews indicate a serious and ongoing issue with order fulfillment and customer communication at Samson Exhaust. While the company historically boasts a strong product legacy and claims of quality, recent customer experiences, as detailed in these reviews, point to severe operational challenges in delivering products and providing adequate customer support. Prospective customers should be aware of these reported issues, especially regarding long wait times and difficulties in receiving refunds or communication.