Sam's Club Tire & Battery

Sam's Club Tire & Battery ico

(19 reviews)

Auto Repair StationsWisconsinEau Claire CountyEau ClaireGateway Drive

Eau Claire County . Wisconsin

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  • Reviews
  • +1 715-836-9585
  • www.samsclub.com
  • 4001 Gateway Dr, Eau Claire, WI 54701, USA

Operating Hours

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Sam's Club Tire & Battery Introduce

For residents of Eau Claire, Wisconsin, and the surrounding communities, Sam's Club Tire & Battery, located at 4001 Gateway Dr, Eau Claire, WI 54701, USA, serves as a specialized automotive service center within the larger Sam's Club warehouse. Operating under the platform category of Auto Repair Stations, this facility primarily focuses on tire and battery services, offering both goods for sale and corresponding installation and maintenance. You can reach them directly at (715) 836-9585 or +1 715-836-9585 for inquiries and to schedule appointments.

The environment at Sam's Club Tire & Battery is typical of a retail warehouse service center. While specific aesthetic details are not widely published, customers can generally expect a functional and efficient setup. The tire and battery center is usually integrated into the larger Sam's Club building, often with a dedicated waiting area for customers whose vehicles are being serviced. The service bays are equipped to handle a steady flow of vehicles, focusing on quick and standardized procedures for tire and battery-related tasks. The overall atmosphere aims for practicality and speed, catering to the needs of members who are often combining their automotive service with their regular Sam's Club shopping.

The range of services and goods for sale at Sam's Club Tire & Battery is comprehensive, primarily centered around tires and batteries, along with a few ancillary automotive services. Members can purchase a wide selection of tires from various reputable brands. The services offered include:

  • Tire Installation: Customers can shop for tires online or in-club and then schedule an appointment for professional installation. This service typically includes mounting, balancing, new valve stems, and proper waste tire disposal.
  • Tire Maintenance: A significant benefit for tires purchased at Sam's Club is the free lifetime rotation, balance, and flat repair services. This ongoing maintenance is designed to extend the life of the tires and ensure even wear.
  • TPMS Services: They offer services to reset or replace your Tire Pressure Monitoring System (TPMS) as needed.
  • Battery Installation: The center assists members in finding the correct automotive battery for their vehicle and provides complimentary installation with every battery purchase.
  • Wiper Blade Installation: If new wiper blades are purchased at Sam's Club, they also offer free installation.
  • Complimentary Auto Services: Beyond the main offerings, members may also have access to free tire inflation and battery assessments.

Several features distinguish Sam's Club Tire & Battery services. One of the most prominent is the 4-Year Road Hazard Warranty included with premium tire installation packages. This warranty provides valuable protection against unexpected tire damage, which can be a significant cost saving for drivers. Another key feature is the aforementioned lifetime maintenance for tires purchased from Sam's Club, covering rotations, balancing, and flat repairs, which can contribute to long-term savings and vehicle safety.

However, it's also important to consider some aspects that customers have highlighted in their reviews. While the promise of free lifetime services is appealing, some customers have reported challenges in scheduling these services. For example, one customer noted difficulty getting tires rotated and balanced due to a "first come, first served" policy and frequent booking, which ultimately led to a warranty being denied because the recommended maintenance schedule was not met. Another review mentioned issues with customer service, including accusations of membership sharing due to discrepancies in personal information and a general feeling of being accused rather than assisted. These experiences suggest that while the services offered are valuable, the execution of scheduling and customer interaction can sometimes be a point of friction for members.

From a promotional standpoint, Sam's Club Tire & Battery frequently offers various savings and member benefits. For example, Plus Members often receive 50% off tire installation on sets of four tires. They also regularly have instant savings on top tire brands like Goodyear, Pirelli, Bridgestone, BFGoodrich, Firestone, and Michelin, when purchasing a set of four passenger or light truck tires. These promotions can range from $70 to $100 off, and are often combinable with the Plus Member installation discount. These offers are generally valid for specific periods, such as from January 2024 through August 2025, but it's always recommended for local users to check the official Sam's Club website or inquire directly at the Eau Claire location for the most current promotions and their terms and conditions.

In conclusion, Sam's Club Tire & Battery in Eau Claire provides a convenient and cost-effective solution for members seeking tire and battery services. Its integrated approach within the larger Sam's Club warehouse allows for a seamless shopping experience. While the core features like lifetime tire maintenance and road hazard warranty are strong selling points, potential customers should be aware of possible challenges related to service scheduling and customer service as reported by some individuals. For those who prioritize value and are proactive in managing their service appointments, Sam's Club Tire & Battery at 4001 Gateway Dr offers a valuable resource for maintaining their vehicle's essential components.

Sam's Club Tire & Battery Photos

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Sam's Club Tire & Battery Location

Sam's Club Tire & Battery Customer Reviews

Horrible customer service: tried to make an appointment by phone and update my membership info since I no longer use the phone number on file, but got accused of sharing membership because I cannot match the email they have on file, but when I check my account online, it is the one I gave her, so totally unacceptable and infuriating. She jumped to conclusion to accuse the customer instead.

Nov 15, 2023 · man wing chan

Got a new set of tires a few years ago for about $600. I liked that they came with free lifetime balance and rotation. But every time I tried to go in to get them rotated and balanced, they said "we're booked, we can't get you in today." I'd ask to set an appointment for the next day and they said "we don't set appointments, it's first come first served." So I wasn't able to get my tires rotated and balanced as frequently as they recommended. One of the tires wound up blowing and they refused to honor the warranty because I hadn't gotten my tires rotated and balanced on their recommended schedule. That's the last set of tires I'll buy from Sam's Club.

Aug 22, 2016 · Martin Rosendahl

Service is so slow. Had an appointment for 11 a.m. There were two people in front of me and waited in line for 10 minutes until I was helped. I was told it would take 45-60 minute for the tire rotation. It took 1 hour and 30 minutes! A reminder -- this is with a scheduled appointment! They simply need more people in the back and up front.

Dec 13, 2015 · A V

Incompetence and terrible treatment between the Membership Services, Tire Department, and the management at the store. I had brought my vehicle in for it's first tire change since I bought it brand new from Markquart and the mechanics not only stripped the threading on the lug nuts but screwed up my brake pads. The mechanic used a mallet or a hammer on the tire to try and loosen the lug nuts which ended up stripping the threading when he used an air tool to remove them. But even more costly, he damaged the brake pads by hitting it with a hammer causing misalignment and physical damage. When asked on how they were going to fix this the manager and mechanic said there was nothing they could do but assured me the vehicle was safe to drive. It was NOT safe to drive, and I have submitted a formal complaint with their corporate office in Bentonville, AZ. I highly recommend people do not let them even touch your vehicle here.

Dec 13, 2012 · George Simmons

Broke a lug nut and stem on my vehicle and didn’t have the capability to fix it. Didn’t compensate me for damages either. The repair cost me $100 on short notice at another shop.

Dec 06, 2021 · Logan Starr