S & P

For vehicle owners in Philadelphia, PA, particularly those in the vicinity of 6700 Bustleton Ave, S & P operates as an automotive repair facility. Situated at 6700 Bustleton Ave, Philadelphia, PA 19149, this establishment provides services related to vehicle maintenance and repair. The shop can be reached via phone at (215) 333-3842 or +1 215-333-3842.

As an Auto Repair Station, S & P would typically offer a range of services designed to diagnose, maintain, and repair various vehicle systems. General auto repair shops in this category often handle common issues such as engine problems, brake service, electrical system diagnostics, and routine maintenance tasks like oil changes and fluid checks. The environment of such a shop is usually functional, equipped with the necessary tools and bays to work on vehicles. Customers generally bring their vehicles in for specific issues or for general servicing.

The type of work performed, as indicated by a customer review mentioning a "faulty starter," suggests that S & P undertakes mechanical repairs involving key vehicle components. A faulty starter replacement implies a service that addresses critical engine starting issues, which is a fundamental offering for many auto repair businesses. This type of service is crucial for vehicle owners experiencing difficulties with their car's ignition system.

Customer reviews offer valuable insights into the operational aspects and customer experience at S & P. While direct positive features are not explicitly detailed in the provided reviews, the feedback sheds light on certain operational practices and areas of concern:

• Record Keeping: A significant point raised by a customer is the apparent lack of internal record-keeping. The review states, "misplaced my receipt and apparently they don't keep records of the work they do." In the auto repair industry, diligent record-keeping is vital for tracking vehicle service history, validating warranties, and providing clear communication to customers. The absence of such records can create significant challenges for customers, especially when dealing with warranty claims or follow-up issues.

• Warranty Handling and Trust: The customer's experience with a "faulty starter purchased 2 months ago" and subsequent issues regarding a warranty suggests potential challenges in their warranty claims process. The customer's sentiment, "Had a warranty but why didn't I bring the car back for them to work on ?Probably because I paid $275 in the first place just for y'all to put a faulty starter in . Now why would I come back, when y'all couldn't get it right in the first place ?Probably the only reason why a warranty was offered !," indicates a breakdown in trust. Customers expect repairs to be effective and for warranties to provide a safety net for issues that arise shortly after service. A perceived failure to "get it right in the first place" can significantly erode confidence in the quality of work and the value of any offered warranty.

• Customer Dissatisfaction: The review explicitly labels the experience as "a waste of money" and issues a strong warning: "Be careful taking your vehicle here." Such strong negative feedback points to a deeply unsatisfactory experience, impacting the customer's perception of both the service quality and the overall integrity of the business.

These observations from customer feedback highlight areas where the business may fall short of customer expectations regarding transparency, quality of repair, and post-service support, particularly concerning warranties and record retention. The consistency of these concerns across two identical reviews underscores that these are not isolated incidents but potentially recurring issues for this particular establishment.

Based on the provided information, there are no specific promotional offers or unique features mentioned for S & P that would typically be used to attract new customers, such as discounts, loyalty programs, or specialized services. The customer reviews, instead of highlighting promotional benefits, focus on a negative post-service experience.

For a business in the Auto Repair Stations category, common promotional elements often include:

• Guarantees on parts and labor.

• Seasonal maintenance specials (e.g., for winterization or summer readiness).

• Free diagnostic checks for certain issues.

• Referral programs.

However, none of these are evident from the provided data. The customer's frustration regarding the faulty starter and the difficulties with the warranty suggest that any promotional efforts would need to address underlying concerns about repair quality and customer support to be effective.

In summary, S & P at 6700 Bustleton Ave, Philadelphia, PA, operates as an auto repair station handling mechanical services like starter replacements. However, public feedback highlights significant concerns regarding their record-keeping practices, the quality of initial repairs, and the handling of warranty claims. Potential customers should consider these factors when evaluating S & P for their vehicle repair needs.